Investment in technology to improve customer experience. Expereo's value to our organization comes from its centralized management of local ISPs, offering competitive pricing and consistently good service quality from its underlay providers.
The company's investment in customer engagement and governance is definitely a plus and often contributes to strengthening our business relationship with Expereo.
However, Expereo has not demonstrated consistent stability in maintaining Account Management coverage for the Americas region, which remains a point of concern. Review collected by and hosted on G2.com.
Lack of stability in the Account team makes it difficult to build a relationship. Review collected by and hosted on G2.com.
Thank you for the balanced and thoughtful review. It is good to hear that our investment in technology, our centralised management of local ISPs, and the governance and engagement around the relationship are adding real value for you. Your point about account management stability in the Americas is one we take seriously. Continuity matters, and it is difficult to build a strong relationship when the people change, so this is fair feedback and something we are actively working to strengthen. We would welcome the chance to talk through how we keep your account coverage consistent going forward, so please do raise it with your account team or ask them to loop in their regional lead. Thank you for partnering with Expereo.