# Expensify Reviews **Vendor:** Expensify **Category:** [Expense Management Software](https://www.g2.com/categories/expense-management) **Average Rating:** 4.5/5.0 **Total Reviews:** 5,640 ## About Expensify Expensify is the easiest way to do your expenses, travel, and corporate cards. Built for businesses of all sizes and trusted by 15 million members worldwide. Don't believe us? Even G2 uses Expensify! ## Expensify Pros & Cons **What users like:** - Users love the **ease of use** of Expensify, enjoying quick uploads and efficient expense reporting on-the-go. (244 reviews) - Users love the **automated expense tracking** of Expensify, streamlining the process and reducing manual workload significantly. (112 reviews) - Users value the **efficiency** of Expensify, enjoying streamlined expense management and reduced time on tracking reimbursements. (108 reviews) - Users appreciate the **effective expense management** of Expensify, simplifying reimbursement processes and organizing receipts efficiently. (91 reviews) - Users appreciate the **convenience** of Expensify, enabling quick expense management and receipt handling from any device. (84 reviews) - Users appreciate the **intuitive interface** of Expensify, finding it user-friendly and easy to manage expenses. (79 reviews) - Customer Support (71 reviews) - Users value the **easy submission** process in Expensify, making expense tracking effortless and efficient on-the-go. (70 reviews) - Fast Reimbursement (69 reviews) - Users appreciate the **simplicity** of Expensify, enjoying an intuitive UI that streamlines expense submissions efficiently. (62 reviews) **What users dislike:** - Users find it frustrating that they **can't add new receipts** consistently in the same report each month. (36 reviews) - Users often face **manual entry challenges** due to inaccurate receipt parsing, impacting efficiency and requiring corrections. (34 reviews) - Users find Expensify's **user interface unintuitive** , with a cluttered approval flow and disorganized notifications impacting usability. (29 reviews) - Users face **upload issues** with slow receipt recognition, impacting efficiency during real-time task completion. (29 reviews) - Users face a **steep learning curve** when using advanced features, making initial setup challenging and confusing. (21 reviews) - Slow Loading (20 reviews) - Users face **approval issues** with Expensify, finding it difficult to create reports for other staff efficiently. (17 reviews) - Limited Options (17 reviews) - Pricing Issues (17 reviews) - Time-Consuming (17 reviews) ## Expensify Reviews ### 1. Easy QuickBooks Online Sync, but Duplicate Expenses and Unhelpful Support **Rating:** 1.5/5.0 stars **Reviewed by:** Makdeyet G. | Finance and Administrator Director, Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2026 **What do you like best about Expensify?** Expensify syncs with QuickBooks Online, and the configuration is easy **What do you dislike about Expensify?** Expensify systems duplicate the expenses with no reason, and customer service doesn't provide a response as to why??? **What problems is Expensify solving and how is that benefiting you?** One time, we had a disconnection between Expensify and QuickBooks Online, and they fixed it **Official Response from Daniel Vidal:** > Sorry to hear if you had issues. Can you please ask for a human with our support and send them a link to your review so we can get it figured out? We try to resolve all issues as best we can and will with his as well. ### 2. Helpful for Receipts and Reports, but the Old/New Portals Make Navigation Confusing **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Fine Art | Small-Business (50 or fewer emp.) **Reviewed Date:** January 28, 2026 **What do you like best about Expensify?** Helpful in gathering receipts and creating reports. **What do you dislike about Expensify?** It was confusing trying to navigate the website when they had the old and new portals. Made it difficult to use, especially as a new user. **What problems is Expensify solving and how is that benefiting you?** They had very helpful customer service to help me resolve my issues with being new. **Official Response from Press Expensify:** > Hey there, I'm sorry to hear you found it confusing. If you could give us some feedback in the app with our Concierge that would be a huge help. Thank you! ### 3. *UPDATED* Predatory Subscription **Rating:** 1.5/5.0 stars **Reviewed by:** David H. | Owner, Mid-Market (51-1000 emp.) **Reviewed Date:** February 28, 2025 **What do you like best about Expensify?** Update 3/5/25 I reached out to Daniel regarding our membership and he was very polite and explained that they do their best to be as transparent as possible with their pricing structure. He was able to change our membership to monthly so that we could remove our company from the platform. The process was very easy and Daniel was great to work with. Although, we never wanted it to get to this point for the company to take action. We are a small business that wanted to use Expensify to see and organize out expenses. The setup process was virtually non-existent for someone inexperienced with previous expense reporting software. Their “concierge” was pointless and the “free days” they provide you during setup are only to lay the ground work to completely screw you in the future. I had to fill out and contact our business banker just for them to contact someone completely different. Waste of time during setup. Then, in order to use their service, everyone had to have a seat. I chose the pay by month option so that we could cancel when needed but guess what, they have a 1 year contract so now we have to pay $211/month for a service that we are not using AT ALL! Unbelievable that they would trap companies in this type of predatory subscription. Never again, and I would recommend ALL COMPANIES TO USE RAMP! Ramp is FREE and their user interface and back office software is 10,000x better. **What do you dislike about Expensify?** Pricing structure, requests to cancel or for any help have been completely ignored. Customer service was sub par and the company is ridiculous. Never again will we do business with expensify ever. **What problems is Expensify solving and how is that benefiting you?** No benefit. Only a hurt to our business. Worst business decision we have made in 5 years. **Official Response from Daniel Vidal:** > Hey there, I am sorry to hear about your experience. Our intention is not to have anything be too confusing, and definitely not predatory. But I'm sorry you had a bad experience. A couple of points: - Everyone should get a free trial - before that there is no need to put down a billing card. - When setting up billing, we ask customers to choose between annual billing or pay-per-use and give a 50% discount on the per-user price for choosing an annual subscription. But we try to make that as clear as possible when setting up. I'll forward this feedback along to our team. - We have a free version of Expensify as well. It does not have all the functionality of our paid plans, but it is an option. - Please email me at daniel@expensify.com and I'll see what I can do about canceling your payments. Again, our intention is not to have confusing or predatory pricing. Just a fair approach to also providing a big discount. Thank you for giving us a shot and I hope to hear from you so we can discuss the options. ### 4. Ease of use has decreased **Rating:** 2.0/5.0 stars **Reviewed by:** Lisa D. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** December 08, 2022 **What do you like best about Expensify?** How it does autoscan; and the drag and drop feature **What do you dislike about Expensify?** You need to pay to not have reports automatically produce and close each week. Also, after an update to the app, it is much harder to find things, especially if you are dealing in multi-currency and need two versions of expense account. **What problems is Expensify solving and how is that benefiting you?** It's much easier to simply take a photo of a receipt through Expensify and then not worry about collecting receipts and sorting them later. **Official Response from Joanie Wang:** > Thank you for your review Lisa - we're happy to help with any questions you may have about how to take advantage of Expensify's time-saving features. Please reach out to our team at concierge@expensify.com and we're happy to help! ### 5. Credit card connection issues **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** August 21, 2023 **What do you like best about Expensify?** Expensify is extremely user friendly because the interface and tabs are simple and effective. Overall, expensify is really easy to understand and get the hang of **What do you dislike about Expensify?** At least once a month the credit card on my account disconnects. This has been a big issue because I have to reconnect the card and double check that all expenses transferred from my credit card statement **What problems is Expensify solving and how is that benefiting you?** Expensify allows us to send expense reports to our clients and gets money back in our employees pockets that they have spent at our clients locations. It also allows us to track our business expenses **Official Response from Joanie Wang:** > I'm so sorry to hear about your credit card connection issues - please let us help you fix those: email us at concierge@expensify.com and we can help get that sorted right away! ### 6. Annoying CEO emails, product incomplete for Canadians **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** September 06, 2023 **What do you like best about Expensify?** The expense report process is actually really good. No gripes there. The product suite surrounding it seems cool but doesn't work for Canadian companies so I'm over paying for features I can't use. **What do you dislike about Expensify?** As I said in the title, the CEO uses the platform to push personal messaging which is really irritating. The product suite doesn't work well in Canada. **What problems is Expensify solving and how is that benefiting you?** Expense report submission and authorizing. Good ui and employee experience there. **Official Response from Monte Barnard:** > Hi there, We appreciate your feedback here. We're working hard to build out the remaining features for our friends up north, it's definitely high up on our roadmap. Are there any especially outstanding ones relevant to your use case? Thanks so much. ### 7. There are other much faster options.. **Rating:** 1.5/5.0 stars **Reviewed by:** Yvonne L. | Enterprise (> 1000 emp.) **Reviewed Date:** March 02, 2023 **What do you like best about Expensify?** It works as a reimbursement app. The basic functionalities are there, and they do at least the bare minimum; however, other competitors out there do the basic functionalities but with better features and efficiencies. **What do you dislike about Expensify?** Reimbursement is a lot slower. Process time takes longer. Besides the basic functionalities, no other pluses. Can't book flights directly from the platform. Navan, for example, lets employees book flights directly on the platform using the company's card. The user interface is friendlier too. Reimbursement can sometimes be immediate, sending money directly to the bank account while Expensify sends reimbursement info to the company, which reimburses on pay days. **What problems is Expensify solving and how is that benefiting you?** It allows me to submit reimbursement information that my company uses to process and reimburse me. **Official Response from T.J. Ferriss:** > Hi Yvonne, I'm sorry to hear you feel our reimbursement process takes a long time. Smaller reimbursements are processed in 1-2 days, while larger reimbursements follow the standard ACH reimbursement schedule of 3-5 days. We do send the money directly from the company withdrawal account to the individual employees bank account so there is no waiting until pay day with Expensify. I've linked some more information on our reimbursement process for your review. Thanks for the review! ### 8. Not a great experience. Clunky solution. **Rating:** 1.5/5.0 stars **Reviewed by:** Michael B. | S, Mid-Market (51-1000 emp.) **Reviewed Date:** February 22, 2023 **What do you like best about Expensify?** When using Expensify with my team, reports were filed and routed pretty quickly. **What do you dislike about Expensify?** Navigating the Expensify app was not really an intuitive experience. **What problems is Expensify solving and how is that benefiting you?** Expensify helped our team to go 'paperless' with expense reports, which worked to help us save time. The ability to file reports from a mobile device was also helpful. **Official Response from Ryan Schaffer:** > Thanks for your feedback, Michael. We're always working on improving! ### 9. Expensify Card has great benefits, Expensify setup with an outside credit card is lacking **Rating:** 2.0/5.0 stars **Reviewed by:** Jeffrey H. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** June 15, 2022 **What do you like best about Expensify?** Expensify can help with employees capturing receipts and categorize transactions for the business, cutting down on bookkeeping time and increasing accountability. **What do you dislike about Expensify?** Expensify is behind other services such as Divvy. Expensify customer service is not great, the cost isn't huge but it does add up, and the credit card rewards aren't much to be excited about. Expensify Cards are an improvement because every transaction will be recorded to check on receipt uploads and categorization. We have had a hard time with employees being certain that they uploaded receipts for Expensify for outside credit cards, but there's no way to confirm. **What problems is Expensify solving and how is that benefiting you?** Expensify is a decent option for recording receipts, categorizing transactions, and giving visibility to expenses company-wide. This saves a ton of time for the accounting team! **Official Response from Rose Grech:** > Thanks for your feedback, Jeffrey! We're always implementing changes to best serve our customers with additional features, perks, and support. Since there are changes happening at any time, here are a few resources for you just in case you missed this info: - Perks/benefits for our card: https://use.expensify.com/card - So long as your employees are using SmartScan (here's a guide to doing that: https://community.expensify.com/discussion/5097/how-to-use-smartscan-to-create-expenses) to get their receipts into Expensify, the receipts will merge automatically with the matching card transaction. If they're having trouble, our friendly Concierge team can help through in-app chat or email! ### 10. Overly complex, unintuitive user experience, and a flat out terrible chat only support experience. **Rating:** 2.0/5.0 stars **Reviewed by:** Tamir S. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2023 **What do you like best about Expensify?** A few nicely designed ideas, Modest in cost. **What do you dislike about Expensify?** flat out terrible chat only support experience. **What problems is Expensify solving and how is that benefiting you?** Automate expense reporting **Official Response from Ryan Schaffer:** > Thanks for the feedback, Tamir. We've recently beefed up our account management to better support our customers! ### 11. Expensify works but is a bit clunky **Rating:** 1.5/5.0 stars **Reviewed by:** Albert W. | Associate Scientist I, Small-Business (50 or fewer emp.) **Reviewed Date:** February 02, 2023 **What do you like best about Expensify?** Direct deposit of reimbursements to my bank **What do you dislike about Expensify?** The auto-detect of uploads doesn't work as smoothly. (based on my experience in 2019-2020) **What problems is Expensify solving and how is that benefiting you?** Company expenses were reimbursed through Expensify. **Official Response from James Dean:** > Hey Albert - I noticed you mentioned that this review is based on your 2019-2020 experience with the app. Would you be interested in giving it another try? If you have any questions, our team is standing by to help with reimbursement support (and anything else) at concierge@expensify.com. ### 12. Not as streamlined as alternatives **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** August 29, 2022 **What do you like best about Expensify?** Worked well to allow employees to request reimbursement for expenses they incurred on their personal cards. **What do you dislike about Expensify?** Was frustrating for me as a manager to chase receipts from employees and team members. Was not obvious how to delegate more responsibility to team members, and more control to their managers. Ultimately we went with a more modern system and so far it's been a time saver. **What problems is Expensify solving and how is that benefiting you?** Was helpful for reimbursing employees, was frustrating for managing spend on company cards. Note: we did not use the physical Expensify cards, so I can't comment on that feature. ### 13. Cumbersome **Rating:** 2.0/5.0 stars **Reviewed by:** Arend d. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 15, 2022 **What do you like best about Expensify?** Single platform, automated approval to payment. C-suite doesnt have the patience for it **What do you dislike about Expensify?** Login is cumbersome. Keeps reminding me about bills that are not mine! **What problems is Expensify solving and how is that benefiting you?** Centralized epxnese management **Official Response from T.J. Ferriss:** > Hi Arend, I'm sorry to hear you're having issues with logging in and reminder in Expensify. I would suggest contacting our Concierge customer support team with these items. You can either email us at concierge@expensify.com or login to your Expensify account to live chat with the team. We definitely want to get these issues sorted out for you. Thanks for the feedback! ### 14. Expensify transition **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2022 **What do you like best about Expensify?** Expensify was user friendly and displayed expenses in a easy manner. It was easy to navigate between jobs/reports etc. Expensify is a fierce competitor amongst others. **What do you dislike about Expensify?** While somewhat user friendly, it was hard to keep it organized. It was a bit tricky to find old expenses and what was paid vs approved etc. Keeping things at a basic level will likely make it easier to use. There are some features available only on the web vs app. Which makes it tougher **Recommendations to others considering Expensify:** Navigate through the web based portion as well as the app. **What problems is Expensify solving and how is that benefiting you?** Keeping expenses orgsnized, keeping track of accounts. It is user friendly and can easily navigate from different reports. Performance has increased and it's easier to keep track **Official Response from Rose Grech:** > Thanks for the feedback. ### 15. Expensify Review **Rating:** 1.5/5.0 stars **Reviewed by:** John F. | A, Mid-Market (51-1000 emp.) **Reviewed Date:** May 31, 2022 **What do you like best about Expensify?** I honestly did not like anything about Expensify compared to Trip Actions **What do you dislike about Expensify?** The fact you had to get approved to generate a card took forever and if it wasn't done prices can change. **What problems is Expensify solving and how is that benefiting you?** It did not solve any problems and thats why we moved to Trip Actions **Official Response from Stefanie Expensify:** > Hi there, thank you so much for taking the time to review Expensify. We're sorry to hear that you were not pleased with your user experience and that it took you a long time to be approved for the Expensify Card. Usually this process takes seconds provided we can validate the business bank account provided with the necessary security information. If you would like us to investigate this unusual time delay you've said that you have experienced, please shoot over an email to concierge@expensify.com providing your account email. In any case, we appreciate you taking the time to share your feedback ! ### 16. Ok but there are better options out there **Rating:** 2.0/5.0 stars **Reviewed by:** Irina S. | Finance & Special Events Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2022 **What do you like best about Expensify?** The credit card statement is in a good format. I liked that it's grouped by user. **What do you dislike about Expensify?** Monthly fees, delays between swiping your card and transaction appearing online **What problems is Expensify solving and how is that benefiting you?** I'm no longer using Expensify **Official Response from Stefanie Expensify:** > Hi Irina! We're sorry to hear you're no longer using Expensify. When you set up third party feeds with your card provider, Expensify only receives this transaction data from your bank after the transaction posts and the bank sends it to us. Unfortunately we have no discretion around the timing on this; it's completely up to your bank. However, with the Expensify Card you get the transactions appearing in your account in real-time from the moment you swipe! It's completely free, no hidden fees and you can use it also on the Free Plan. Get in touch with us (concierge@expensify.com) if you'd like to find out more about how this works. Thanks for your feedback and have a great day! ### 17. Unsecure and complicated **Rating:** 1.5/5.0 stars **Reviewed by:** Ruth Ann M. | Executive Director, Small-Business (50 or fewer emp.) **Reviewed Date:** September 09, 2021 **What do you like best about Expensify?** Ability to do ACH reimbursements and pay bills, lots of different reporting tools, chat support feature. **What do you dislike about Expensify?** Pitiful fraud protection. We had fraud on our Expensify card; Expensify admitted it was fraud, but would do nothing about it. There is no option to speak with a manager. While the chat is convenient, frequently, it seems that the person is asking me questions without reading my replies. It isn't easy to reconcile with Quickbooks based on how the transactions post. **What problems is Expensify solving and how is that benefiting you?** Ultimately, we discontinued using Expensify for everything other than ACH reimbursements. We are currently able to reimburse our employees through Expensify in a timely manner, which I appreciate. ### 18. Excellent expense manager and invoice scanner **Rating:** 2.0/5.0 stars **Reviewed by:** Levi B. | Information Technology, Mid-Market (51-1000 emp.) **Reviewed Date:** August 09, 2021 **What do you like best about Expensify?** Expensify is a very good expense manager, it has a multifunctional use, since you can send invoices and from the same platform you can also pay those invoices and I must highlight that from expensify you can even book trips. The best thing is that the scanning of invoices is unlimited, it does not have any type of restriction or additional cost and I really appreciate that. **What do you dislike about Expensify?** Honestly I have been using the platform for a couple of years, but since a few months ago I have been completely disappointed. First of all the cost seems very confusing to me, because I stopped having the option to purchase an individual account as usual and now it turns out that I was assigned to a group account and the costs increased absurdly. However to solve this type of problems the technical support service has been extremely negligent and at the moment I have a super high charge on my credit card. Another thing I don't like about the platform is that supposedly the commission for using the expensify card is low, but it is not true, the commissions go up to 50%, that's why I stopped using it a long time ago and it worked fine until this policy change. Finally future users should know that the platform does not have a very intuitive system, at the beginning it is complicated and the worst thing is that there is no tutorial to help you with that. I really used the platform because it worked moderately well and above all because it had a good price, but now I will definitely switch to another platform that provides better service. **Recommendations to others considering Expensify:** It helped me in my economic organization, it is cheap and easy to use, recommended for beginners. **What problems is Expensify solving and how is that benefiting you?** At the time it helped me to keep my expenses under control, to pay and organize my bills from one place. ### 19. Too confusing **Rating:** 2.0/5.0 stars **Reviewed by:** Isaac G. | Business Development, Small-Business (50 or fewer emp.) **Reviewed Date:** August 17, 2021 **What do you like best about Expensify?** The integrations that expensify offers are pretty sweet. Other than that, I found the product to be rather confusing to operate. **What do you dislike about Expensify?** The user experience could be improved by simply making it easier to operate. It's not as intuitive as other similar platforms. **What problems is Expensify solving and how is that benefiting you?** Expense reporting was the primary use. Being able to take a picture of my receipt and quickly upload it to Expensify was really nice. ### 20. This is so hard to use **Rating:** 1.5/5.0 stars **Reviewed by:** Cameron Michael R. | Senior Technical Writer, Mid-Market (51-1000 emp.) **Reviewed Date:** September 24, 2019 **What do you like best about Expensify?** I like that eventually I get reimbursed for expenses. **What do you dislike about Expensify?** I only use it for one-off expensing. But very little is explained. The difference between a report and an expense has never been clear to me. Finding the buttons to submit an expense has always been a crapshoot. I just click around until it seems like it worked. **Recommendations to others considering Expensify:** If you have the time, I guess go through any of their training material. I have never devoted time to it, as I just want to expense something and then move on. **What problems is Expensify solving and how is that benefiting you?** I ask for my expenses to be reimbursed only once a month or so. Expensify works in that I do get reimbursed, but the experience getting there isn't pleasant. ### 21. Used for expenses while travelling **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** October 31, 2019 **What do you like best about Expensify?** You are able to access it via native mobile app so you get push notifications of changes. **What do you dislike about Expensify?** It's not very effective with mobile. Not much would would correctly. UI is a little confusing. **Recommendations to others considering Expensify:** It's mobile, so if you need something mobile, it works. But functionality isn't perfect. **What problems is Expensify solving and how is that benefiting you?** uploading expenses on the go. helpful when it works properly, specifically receipt scanning functionality. ### 22. Expensify helped my team track mileage expenses **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Machinery | Small-Business (50 or fewer emp.) **Reviewed Date:** December 27, 2018 **What do you like best about Expensify?** This program helped to log my teams business drives in prep for tax season and relevant deductions. I appreciated that the app allows me to track milage, including the appropriate amount allowed for tax write offs, along with allowing me to input business expense receipts, and have it stored all in one place. **What do you dislike about Expensify?** One of the cons to using this program is that it wasn't as comprehensive in terms of other features I desired. At times, the receipt scanning feature can take long to process the receipts, and some receipts that are worn/difficult to read may require manual entry. **Recommendations to others considering Expensify:** Expensify is great for managing business expenses and trips for milage deductions during tax season. **What problems is Expensify solving and how is that benefiting you?** The business problems I am = solving with Expensify include business expenses reports and milage tracking. The greatest benefit to using this program is the app it offers on the iphone which allows me to track business expenses on the go. ### 23. Great program for everyday use **Rating:** 2.0/5.0 stars **Reviewed by:** Chloe M. | Marketing Coordinator, Publishing, Small-Business (50 or fewer emp.) **Reviewed Date:** January 18, 2019 **What do you like best about Expensify?** I love that you are able to look over all your expenses at the push of a button and you don't have to worry about having booklets and booklets to pile through. **What do you dislike about Expensify?** It would be nice if they had better system for currency exchanges for when we travel abroad. **Recommendations to others considering Expensify:** It's easy to use and free for the most part! I love the app feature, makes it super easy to use. **What problems is Expensify solving and how is that benefiting you?** We have made it super easy to manage all our finances and it makes things easier especially for tax season! ### 24. Popular app **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 20, 2019 **What do you like best about Expensify?** I didn’t find good usability for myself. Looks good with automatic upload bank statement **What do you dislike about Expensify?** There’s no options to add income or profit. My partner likes this soft but I don’t. **Recommendations to others considering Expensify:** You should try. Maybe this is your app **What problems is Expensify solving and how is that benefiting you?** Bookkeeping ### 25. Expensify does what it’s advertised to do **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** January 22, 2019 **What do you like best about Expensify?** I like being able to sync a.CC with the system and choose which expenses I’d like to upload **What do you dislike about Expensify?** It’s kind of clunky to submit an expense for reimbursal even with syncing payment method. There’s 2 steps to doing it first to choose an expense and **Recommendations to others considering Expensify:** I'd explore other options in addition to this product based on the annoyance of having to create an expense and submit reports separately. It does what it's supposed to do but I'm sure there are more user friendly options on the market for somebody looking for a standard way to track expenses on a corporate/enterprise level. **What problems is Expensify solving and how is that benefiting you?** It provides a scalable way for HR to track expenses and reimburse employees ### 26. Not user friendly **Rating:** 2.0/5.0 stars **Reviewed by:** Mary Kathryn C. | Social Work Intern, Mid-Market (51-1000 emp.) **Reviewed Date:** April 26, 2019 **What do you like best about Expensify?** All reports are easy to turn in to my supervisor **What do you dislike about Expensify?** Hard to keep track of amount being spent. No easy graph to read and break down information **What problems is Expensify solving and how is that benefiting you?** Easy to keep track of the reports for 50 offices ### 27. Changed systems **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Enterprise (> 1000 emp.) **Reviewed Date:** April 02, 2019 **What do you like best about Expensify?** I appreciated being able to quickly create budget spreadsheets and reports for our monthly spending. **What do you dislike about Expensify?** The system tended to crash, there were a lot of extraneous steps involved to set our team up on it, and it was challenging to zero out an expense if someone made an error. **What problems is Expensify solving and how is that benefiting you?** Expensify was used to pay our team and reimburse them. I didn’t find it extremely beneficial overall. ### 28. I'm done. **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Computer Networking | Small-Business (50 or fewer emp.) **Reviewed Date:** July 13, 2018 **What do you like best about Expensify?** Initially, I really liked the UI and the ability to drag and drop receipts and organize things. I can code it to a GL account, and it provides our cardholders with the ability to really tell us what a transaction is for. It beats the excel spreadsheet method we had been using. **What do you dislike about Expensify?** I'm writing this now, after having used it for nearly two years, because Expensify has gone so far downhill that I'm looking for something else. They routinely mess things up, in what they say are attempts to make the software better. There are several minor things they could add that they won't do -- such as, if I change the name of a category or try to rectify a typo, it'd be great if it didn't make ALL previously submitted reports have invalid categories. So, don't make typo's. If the link between your bank and Expensify breaks, good effing luck fixing it, their fix button doesn't do a thing. Drop down menu's are terrible and not intuitive, toggles go on and off with every patch, making things difficult. And you usually don't know why things are going on, because you *know* you turned scheduled submit off but suddenly it's on again, until after the fact. Add on to this that the pricing keeps going up. And for what? Are they using the Time Warner Cable business model of how to really stick it to your customers? Much of what they say they can do doesn't work as well as they claim. And they offer zero customer phone support. You end up talking to a bot a lot. Good luck. **Recommendations to others considering Expensify:** Look elsewhere. **What problems is Expensify solving and how is that benefiting you?** It made expense reporting easier for a while. ### 29. Expensify quick review **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Utilities | Enterprise (> 1000 emp.) **Reviewed Date:** January 12, 2019 **What do you like best about Expensify?** Easy enough to learn and quick to submit. The end to end process is fairly transparent. **What do you dislike about Expensify?** Classic and the new version both could use more shortcuts/bulk actions **Recommendations to others considering Expensify:** Provide less options for ways to start an expense report. One point of entry and a clear user flow. Multiple UX experiences to access, edit, or submit can be confusing. UX update and additional bulk actions (tying all expenses to a favorite accounting code, or making all expenses a specific receipt type) would benefit the experice. **What problems is Expensify solving and how is that benefiting you?** Credit car reimbursements. Timely and transparent process is a benefit ### 30. Better options out there **Rating:** 1.5/5.0 stars **Reviewed by:** Sara V. | Bookkeeper (Remote), Accounting, Small-Business (50 or fewer emp.) **Reviewed Date:** April 03, 2018 **What do you like best about Expensify?** They give you a very good trial period, so you have plenty of time to figure out if this app is for you or not. You have to complete several steps, and after each step you earn more days on your trial. Mine ended up being over 30days. **What do you dislike about Expensify?** The application is not very user friendly. If you are new to electronic receipt and expense tracking this may not be the best place to start (especially if you are syncing with software like QuickBooks). They only have limited information/training online. And help is only available via email. I’m sure this is one of their ways to keep costs low, but it is very unhelpful to the consumer. I sent an easy (I thought) question to them and 3 days later I received a 1 line response.... asking me a question about my account that had nothing to do with the original concern. **What problems is Expensify solving and how is that benefiting you?** Electronic receipt tracking and expense reimbursements. Not many benefits that I’ve been able to find. Other apps do the same thing, only better. ### 31. Glitchy across multiple platforms **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** January 30, 2019 **What do you like best about Expensify?** Auto generated receipts attached to card **What do you dislike about Expensify?** Glitchiness across platforms when uploading physical receipts. **What problems is Expensify solving and how is that benefiting you?** Logging receipts ### 32. Not the easiest software **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** January 11, 2019 **What do you like best about Expensify?** IT's easy for staff to submit and tag their own expenses without the admin's help **What do you dislike about Expensify?** Once it's set up it's hard to configure and change thus having to live with the same problems. **Recommendations to others considering Expensify:** Be careful when you set up, it's hard to go back and the help team isn't very helpful **What problems is Expensify solving and how is that benefiting you?** One place for receipts, as long as staff use it. ### 33. It’s a little confusing **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** January 25, 2019 **What do you like best about Expensify?** It has cool layouts. The reimbursement is very quick compared to some other products. **What do you dislike about Expensify?** Reports vs expenses are confusing. You also can’t change your reviewer or specify which department the expense needs to be approved by, so it ends up delaying the process sometimes **What problems is Expensify solving and how is that benefiting you?** It does surely ensure fast delivery of reimbursements ### 34. Under Delivered **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** January 11, 2019 **What do you like best about Expensify?** The interface was aesthetically designed well, and the prospect of a cloud-based solution was appealing. **What do you dislike about Expensify?** Usability was clunky. It also was a challenge to implement at a company-wide level. **Recommendations to others considering Expensify:** Look elsewhere. **What problems is Expensify solving and how is that benefiting you?** Trying to track receipts from company credit card use. Didn't find any long-term benefits. ### 35. Expensify **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** January 04, 2019 **What do you like best about Expensify?** The app make its easy to track business expenses on the go. **What do you dislike about Expensify?** the auto scan feature doesn't work really well. Almost always need to type in my report. **What problems is Expensify solving and how is that benefiting you?** organizing expenses. Helps me keep track of expenses when they occur. ### 36. Okay to use **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** March 16, 2018 **What do you like best about Expensify?** Web interface worked fine Adding each expense was easy Adding bank account for reimbursement was quick and easy **What do you dislike about Expensify?** I had a tough time figuring out how to create a report and ensure it gets submitted to my company's expense account. Instead when i first started, I ended up creating a wrong report since the interface wasnt clear **Recommendations to others considering Expensify:** I liked concur far better. Much easier to use. **What problems is Expensify solving and how is that benefiting you?** Get reimbursed for expenditure incurred for business purposes ### 37. We like Concur Better **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** May 17, 2018 **What do you like best about Expensify?** Ability to Track and automate our T&E Expenses for employees **What do you dislike about Expensify?** Having to download each individual expense report takes too long. Should be able to download in batches. **Recommendations to others considering Expensify:** Look into other T&E programs some are easier to use as far as backing up or downloading files. This is cumbersome if you change or cancel and need to save digital copies. Take a long time to download. Pricing was very good. **What problems is Expensify solving and how is that benefiting you?** Automation of the T&E Expense report process for our employees travel. ### 38. Easy Way to Get Reimbursed (sometimes) **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** October 02, 2013 **What do you like best about Expensify?** -The mobile app makes it easy to keep track of your receipts while on the go. You can then create a report when back at a computer as the mobile app syncs to the website seamlessly. -I also like the seamless integration to my bank so the reimbursement is directly deposited. **What do you dislike about Expensify?** -The interface is somewhat confusing. -Attaching a receipt can be a hassle if you don't do it correctly the first time. -I have had issues where the credit card isn't synching properly and thus I cant log all of my expenses - this has happened multiple times and the resolution is "this should be fixed in a few days". Update: my CC issue has not been resolved - it has been over 3 months of this. I bank at a major institution and they cant pull in my transactions, very silly. Their solution is for me to import my expenses via CSV. This works just fine but its wild that I have to do this with their platform. Very disappointing. **Recommendations to others considering Expensify:** Makes expensing things very easy and is worth it if you have a lot of business charges. **What problems is Expensify solving and how is that benefiting you?** I am able to log all expenses without having to carry a company credit card. This makes things very easy and gives me the ability to be reimbursed quickly. ### 39. Glitchy Expense Software **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 01, 2017 **What do you like best about Expensify?** Currency exchange for users, multi-level approval process, internal remibursement **What do you dislike about Expensify?** Slow and unhelpful support, frequent issues with platform loading/technical issues, very very slow when processing internal reimbursements, too easy for new users to setup an account outside of company invite, too many issues and frequent difficulties in setting up new acccounts>need to add SVB as common bank option. **Recommendations to others considering Expensify:** This software seems outdated and has very little reporting functionality. The setup process is arduous and the support team is slow to respond and doesn't seem very experienced at times. **What problems is Expensify solving and how is that benefiting you?** Automating expense reporting and reimbursement with specific chart of accounts. Employees do get paid faster when using the internal reimbursement feature ### 40. Great for a simple solution/small company **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Small-Business (50 or fewer emp.) **Reviewed Date:** June 16, 2017 **What do you like best about Expensify?** Expensify is reasonably priced, which is why we initially signed up -- until we discovered that the multi-level approval only comes at the higher ticket price. I like their mobile app integration and overall simple UI and experience. We were excited to have it integrate with our T-sheets time sheets as well, but discovered that the integration simply shows an icon in the t-sheets app and takes them to a separate app. **What do you dislike about Expensify?** The customer service!!! I've never been so frustrated. I think they are still figuring things out in that department because they never seemed to have anyone available. If you needed help instantly, you had to submit an email or online chat request which usually took 1-2 hours for a response. We were late for our implementation call and they didn't even want to schedule an additional call to help us, they just tried to send us articles to read and figure it out. **What problems is Expensify solving and how is that benefiting you?** Expense reporting for all employees, both internal and remote. Great mobile capabilities. ### 41. Good Product, Bad Service **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Biotechnology | Small-Business (50 or fewer emp.) **Reviewed Date:** February 06, 2018 **What do you like best about Expensify?** Easy to enter expenses and submit reports **What do you dislike about Expensify?** Customer Service is terrible. There is no phone number or live chat to help you resolve the issue in real-time. Support is only via email and it takes a long time to get a response. They can't view screenshots and only respond with basic information that doesn't always apply. **Recommendations to others considering Expensify:** If you love troubleshooting by yourself, Expensify is the solution for you. **What problems is Expensify solving and how is that benefiting you?** Simplify and automate expense reporting ### 42. Arcane, laggy, unstable. **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Computer Games | Mid-Market (51-1000 emp.) **Reviewed Date:** October 13, 2017 **What do you like best about Expensify?** I like the notifications of state change of reports. **What do you dislike about Expensify?** That the process/path of reports is broken. Creating reports is kludgey and it's hard to build them without an autogenerated name. The website does not have a stellar uptime record. **What problems is Expensify solving and how is that benefiting you?** Expense reports. The visibility in this product is great, when the website is working. The payout schedule and estimated time that it hits a users' bank account is cool. The auto receipt reader is also neat, but slow. ### 43. Easy for individual users **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** November 30, 2017 **What do you like best about Expensify?** The app is intuitive and easy to navigate - great for on the road travel **What do you dislike about Expensify?** Didn’t seem to work well for passing expense reports on to non-Expensify users **What problems is Expensify solving and how is that benefiting you?** Travel and expense reporting ### 44. Not the Best **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** September 26, 2017 **What do you like best about Expensify?** Once I submitted reports, I could easily track them. **What do you dislike about Expensify?** The upload process was clunky, not user friendly. I felt submissions took way too long and became cumbersome. The process was not streamlined and you had to move from page to page to submit a single receipt. **Recommendations to others considering Expensify:** Be sure to do your homework and review the many providers, **What problems is Expensify solving and how is that benefiting you?** Expense reimbursement. ### 45. Needs Work **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Religious Institutions | Small-Business (50 or fewer emp.) **Reviewed Date:** November 29, 2017 **What do you like best about Expensify?** Able to snap a pic and have details automatically entered. **What do you dislike about Expensify?** Takes FOREVER to read details from receipts. **What problems is Expensify solving and how is that benefiting you?** Easy expense reports. ### 46. Difficult to navigate **Rating:** 1.5/5.0 stars **Reviewed by:** Lauren S. | Lead Detox Therapist, Mental Health Care, Mid-Market (51-1000 emp.) **Reviewed Date:** July 24, 2017 **What do you like best about Expensify?** Funds come quickly. Once becoming familiar, easy to use **What do you dislike about Expensify?** It is not user friendly for first time users. It took me hours to figure it out **What problems is Expensify solving and how is that benefiting you?** Quick reimbursement ### 47. Expensify Life **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** August 04, 2017 **What do you like best about Expensify?** It was quite user-friendly. I always enjoy that the most. **What do you dislike about Expensify?** I think it was difficult to find what kind of refund I was supposed to use since my company's descriptions were different. **What problems is Expensify solving and how is that benefiting you?** We were streamlining the process for getting refunds to the employees. We have been able to get refunds faster. ### 48. Great place to keep everything together **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Enterprise (> 1000 emp.) **Reviewed Date:** July 31, 2017 **What do you like best about Expensify?** I love that I can have everything in 1 place and just print a report at the end of the year **What do you dislike about Expensify?** I would love an option for reminders to put things in as they happened daily **What problems is Expensify solving and how is that benefiting you?** I don't have to spend endless time. Creating and editing an access database ### 49. Great customer service **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** January 27, 2017 **What do you like best about Expensify?** Checked out Expensify to see if it would be a fit for what we needed- I was impressed by their customer service. **What do you dislike about Expensify?** Nothing yet- still need to start using it to figure out what could be better. **What problems is Expensify solving and how is that benefiting you?** That it might be a fit for a larger group. ### 50. Worked great up until the last 6 months **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Media Production | Small-Business (50 or fewer emp.) **Reviewed Date:** April 08, 2015 **What do you like best about Expensify?** Its interface, its easy to use features - basically I loved everything until it stopped working and showing up with duplicate charges. **What do you dislike about Expensify?** Since October 2014 - I've had a SERIOUS issues with connecting our company credit cards. EVERYTHING shows up as double. I've tried reaching out several times to their customer/technical support and they've offered no solutions what so ever. They blame a bug that only happens with certain cc providers - but we use one of the most major companies so it seems ludicrous that nearly 6 months has gone by and they've still done nothing rectify the problem. I was a HUGE champion of Expensify and what the service provides up until the last 6 months. It's really sad because they're awesome when the program actually works. **Recommendations to others considering Expensify:** Make sure they up their customer service/ technical support game. Fix the bufs. **What problems is Expensify solving and how is that benefiting you?** I want to easy to use expense reporting system ## Expensify Discussions - [Is it possible to submit an expense associated with a report and then add expenses that are incurred sometimes much later.](https://www.g2.com/discussions/is-it-possible-to-submit-an-expense-associated-with-a-report-and-then-add-expenses-that-are-incurred-sometimes-much-later) - 1 comment, 1 upvote - [How do you envision expensify in next 5years ?](https://www.g2.com/discussions/how-do-you-envision-expensify-in-next-5years) - 1 comment, 1 upvote - [Is there an option for a negative expense?](https://www.g2.com/discussions/is-there-an-option-for-a-negative-expense) - 1 comment, 1 upvote - [How can I cancel my account and stop being charged? It's been a year and it truly feels like I have been misled by Expensify several times on how to do it.](https://www.g2.com/discussions/50246-how-can-i-cancel-my-account-and-stop-being-charged-it-s-been-a-year-and-it-truly-feels-like-i-have-been-misled-by-expensify-several-times-on-how-to-do-it) - 1 comment, 1 upvote - [I think I know the answer, but VER curious - When I take a photo of a receipt, that's being translat](https://www.g2.com/discussions/25512-i-think-i-know-the-answer-but-ver-curious-when-i-take-a-photo-of-a-receipt-that-s-being-translat) - 2 comments, 1 upvote - [View Expensify pricing details and edition comparison](https://www.g2.com/products/expensify/reviews?filters%5Bnps_score%5D%5B%5D=2§ion=pricing&secure%5Bexpires_at%5D=2026-05-29+16%3A12%3A50+-0500&secure%5Bsession_id%5D=b7ead00f-9726-4f8c-9151-310f6e8296e6&secure%5Btoken%5D=c78eef843ee105f5dcb55fbd577e3c23a3643433beabcee1a707ca9dd6cf69d4&format=llm_user) ## Expensify Integrations - [ADP Workforce Now](https://www.g2.com/products/adp-workforce-now/reviews) - 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Smart Categorization - Digital Receipt Management - Employee Reimbursement - Currency Conversions - Credit Card Integration **Expense Reporting** - Expense Automation - Integration - Compliance - Mobile Functionality **Agentic AI - Accounting & Finance** - Autonomous Task Execution **Agentic AI - Expense Management** - Autonomous Task Execution - Cross-system Integration **Travel Management** - Ease of Booking - Itinerary Management - Trip Notifications - Advanced Integrations **Approval ** - Rules - Workflows - Submit **AI - Travel Management** - Personalization - Predictive Analytics - Cost Savings - Efficiency - Real-Time Assistance **Client Invoicing** - Invoice Creation and Delivery - Electronic Payments - Project Accounting / Revenue Recognition **Agentic AI - Travel Management** - Autonomous Task Execution - Proactive Assistance **Generative AI - Expense Management** - Image-to-Text - Text Generation - Text Summarization **Employee Risk Management** - Emergency Assistance Integration - Policy Enforcement & Compliance - Traveler Tracking - Risk Alerts & Safety Notifications **Mobile** - Receipt Capture - Mileage Tracking - Travel Itinerary and Flight Status Updates **Platform** - Embedded AI / Machine Learning - Complex Approval Workflow **Sustainability & Reporting** - Sustainability Reporting - Green Travel Recommendations - Carbon Emissions Tracking **Administration** - PCI Regulation Compliant **Administration** - Business Tool Integration - Workflow - Automated Reminders - Policy Compliance Management - User, Role, and Access Management **Platform** - Reporting - APIs / Integration - Internationalization - Performance and Reliability - Mobile User Support - Offline ## Top Expensify Alternatives - [Navan (Formerly TripActions)](https://www.g2.com/products/navan-formerly-tripactions/reviews) - 4.7/5.0 (8,939 reviews) - [SAP Concur](https://www.g2.com/products/sap-concur/reviews) - 4.0/5.0 (6,926 reviews) - [Ramp](https://www.g2.com/products/ramp-financial-ramp/reviews) - 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