G2

William A.

International Tax Manager

Enterprise (> 1000 emp.)

9/29/2025

"From Frustration to Trust: How Exactera Transformed My Customer Experience"

5/5

What do you like best about Exactera?

I’ve been a customer of Exactera for over 5 years, going all the way back to when they were still XBS. In those early days, the service often left a lot to be desired — inconsistent support, limited responsiveness, and a product that felt like it lagged behind. Honestly, it was frustrating.

But today, the transformation has been remarkable. The new leadership team has completely changed the trajectory of the company, and the new employees — especially those from Argentina — have been a driving force in that change. I can’t say enough about how professional, engaged, and customer-focused they are.

I especially want to recognize Antonela Niemiz. Her level of professionalism is second to none, and her dedication consistently goes above and beyond my expectations. Time and time again, she has proven to be not just reliable, but truly exceptional.

What was once a service I considered “good enough” has now become a top-of-the-line partner that I genuinely value. Exactera has raised the bar, and I’m grateful to see such a positive evolution. Review collected by and hosted on G2.com.

What do you dislike about Exactera?

At the moment I am fully satisfied and have no complaints. Review collected by and hosted on G2.com.

What problems is Exactera solving and how is that benefiting you?

They have become a critical partner in helping me stay ahead of my global transfer pricing reporting requirements. What used to feel like a constant uphill battle juggling deadlines, navigating complex regulations across jurisdictions, and pulling together accurate documentation has now become a much more manageable and reliable process thanks to their support. Review collected by and hosted on G2.com.