G2

Ashwin B.

Executive - Operations

Mid-Market (51-1000 emp.)

12/5/2025

"EvaluAgent Streamlines Quality Reviews and Boosts Efficiency"

5/5

What do you like best about evaluagent?

As a member of the Operations Amendment Team at loveholidays, we’ve been using EvaluAgent for the past 10 months to assess and improve the quality of our customer service. Overall, the platform has made a real difference to our day-to-day operations, and I’m genuinely happy with it. Because it saves a lot of time, I can easily review my quality scores in detail without needing to contact my supervisor first. They’ve also introduced several new features, such as the Line item builder and AI integrations, which have made the platform even better. Review collected by and hosted on G2.com.

What do you dislike about evaluagent?

While EvaluAgent has improved its UI experience, the interface can still feel a bit clunky at times and would benefit from a more modern, streamlined design. Navigating certain features often takes a few extra clicks, and locating specific data points isn’t always as intuitive as it could be. Review collected by and hosted on G2.com.

What problems is evaluagent solving and how is that benefiting you?

EvaluAgent addresses the challenge of efficiently managing and elevating the quality of customer support operations. By providing a centralized platform to assess agent performance, track key metrics, and deliver comprehensive feedback, it ensures that both individual agents and the entire team can continuously improve. At Loveholidays, we have found this particularly valuable, as it streamlines the quality assurance process, reduces manual effort, and delivers clear, actionable insights that boost both customer satisfaction and operational efficiency. Review collected by and hosted on G2.com.