G2

Verified User in Electrical/Electronic Manufacturing

Mid-Market (51-1000 emp.)

11/4/2026

"Unified Commerce That Works in the Real World"

5/5

What do you like best about EVA by New Black - Unified Commerce?

What I like most about EVA is how it brings different parts of the retail journey together while keeping the experience relatively simple for store teams. It’s flexible enough to work within a complex technology landscape and integrate with the wider systems around it, while still delivering a modern and responsive experience.

Having worked with EVA across different markets and use cases, I’ve also appreciated how the platform continues to evolve based on real retail needs. The support and collaboration behind the product make a difference, particularly when rolling out new capabilities or solving more complex scenarios. There’s also a lot of potential in how intelligence and automation can further improve the colleague and customer experience. Overall, it feels like a platform that can grow with a retailer rather than simply being a traditional POS solution. Review collected by and hosted on G2.com.

What do you dislike about EVA by New Black - Unified Commerce?

The main challenge with EVA is that its flexibility can sometimes bring additional complexity, particularly when operating across multiple markets with different integrations and local requirements. Troubleshooting issues across a wider ecosystem can also take time when several systems are involved. Also, As the platform continues to mature, improved self-service capabilities and smarter diagnostics would make the overall experience even better. Review collected by and hosted on G2.com.

What problems is EVA by New Black - Unified Commerce solving and how is that benefiting you?

EVA helps simplify the complexity of modern retail by bringing store and digital journeys closer together in a more unified way. It gives store teams a consistent experience while still supporting different markets, customer journeys and ways of fulfilling an order.

For us, the biggest benefit is flexibility. We can introduce new capabilities, expand into different markets and connect with the wider technology landscape without having to completely rethink the store experience each time. Ultimately, it helps us move faster, reduce operational complexity and deliver a more consistent experience for both customers and store teams. Review collected by and hosted on G2.com.