I appreciate eSurvey for its flexible branching logic and straightforward reporting dashboard. It's great that we can build tailored surveys for different IT projects like cloud migrations or remote support rollouts. When a client marks a deployment as problematic, the survey automatically triggers follow-up questions, helping us pinpoint exact issues, like training gaps during a dental office workstation setup. Since we have no dedicated security staff, eSurvey's simple reporting helps us resolve client concerns faster. Review collected by and hosted on G2.com.

One pain point with eSurvey is its limited native integration with our IT ticketing platform. After clients submit feedback, we must manually copy survey data into tickets, which creates extra admin work. We also find its custom branding controls restrictive when sending surveys under our Cascade Tech Partners domain. During a recent small-business cloud migration project, we could not fully match our brand styling on survey pages. Since we lack dedicated security staff, we also wish audit log exports were simpler to pull for client project records. eSurvey’s advanced report filtering options feel limited when we need to isolate feedback from specific IT project types. For instance, when reviewing responses from cloud migration versus workstation deployment jobs, we struggle to quickly separate these datasets without manual tagging. The platform also lacks built-in alerts for negative survey submissions. We only discover unhappy clients when we manually check reports. Since our team has no dedicated security staff, automated notifications would help us catch issues faster and respond promptly to at-risk small business clients. Review collected by and hosted on G2.com.