It does have lots of features. The built in event report is bulky but nice. Customer support is constant, I get answers from the same person. Review collected by and hosted on G2.com.

I want to be able to pull the data out for other reports. There are limits to how these can be customized. Looking at the built in report, I know that the options exist, I just can't toggle them in the report generator. I can fit more on a page than the built in report. We don't have a tablet for all the setup crew, way too expensive. As an admin, I was only about two weeks ahead of the rest of my users. I have made many short how to videos for my staff. The one hour overview was too overwhelming for the regular users. The user community would be better if more users participated. It takes x number of upvotes to get a new feature sent to development. There are not enough people to get those upvotes. Review collected by and hosted on G2.com.