G2

Christina A.

Senior Technical Product Analyst

Enterprise (> 1000 emp.)

8/16/2026

"Highly Effective, Intuitive Order Management with Outstanding Esker Support"

5/5

What do you like best about Esker?

My team finds the order management tool highly effective, intuitive, and easy to use. We have also been consistently pleased with the level of engagement and support provided by the Esker team, whose responsiveness and collaboration have contributed positively to our overall experience. Review collected by and hosted on G2.com.

What do you dislike about Esker?

Overall, we have had a positive experience with Esker. One area for improvement would be platform performance during peak periods, as occasional slowness can impact processing efficiency and business operations. We would also appreciate greater transparency and proactive communication during service disruptions. Currently, we do not receive notifications when there is an ongoing server or platform issue and are often only made aware of problems after users begin experiencing them or after manually checking TrustEsker. Timely alerts and status updates would help us manage business expectations, reduce investigation time, and communicate impacts more effectively to stakeholders. Review collected by and hosted on G2.com.

What problems is Esker solving and how is that benefiting you?

Esker is helping us streamline and automate our order management processes by reducing manual data entry, improving order accuracy, and accelerating order processing times. The platform enables efficient capture and validation of customer orders, integrates seamlessly with our ERP systems, and provides greater visibility into order status and processing workflows.

As a result, our teams spend less time on administrative tasks and more time focusing on customer service and exception management. This has improved operational efficiency, reduced processing errors, increased order throughput, and supported business continuity across multiple regions. The automation capabilities and continuous improvements also help us drive standardization and scalability as order volumes grow. Review collected by and hosted on G2.com.

Response from Sosennah Every of Esker

edit

Thank you for sharing such thoughtful feedback Christina and for highlighting your positive experience with Esker’s order management solution and support team. We are very pleased to hear that the platform is helping your teams reduce manual work, improve accuracy, increase visibility, and scale order processing across regions.

We also appreciate your suggestions for improvement and will ensure this is passed on to the Product Management team.

Thank you again for taking the time to provide such a detailed review.