João S.
JS
IT
Telecommunications
Small-Business (50 or fewer emp.)
"Reliable IoT Connectivity Solution"
4/5
What do you like best about Eseye?

I really like how Eseye makes managing IoT connectivity so easy. The global coverage is fantastic, and the connectivity is very reliable, sometimes a bit poor in some UK regions but it is ok we can deal with that. The platform is user-friendly and offers a lot of flexibility for managing our devices and SIM cards. Their customer support is also very responsive and helpful whenever we have any issues or questions. Review collected by and hosted on G2.com.

What do you dislike about Eseye?

One thing I don't like is the support response times and having to pay to get quick answers. I don't like that because other suppliers do it better without any extra cost. Also, the platform sometimes gets frozen and stops working. Something that could be improved is the session time; normally, I keep the platform open in my browser every day, but I use it for a couple of hours, so it's enough time for the session to expire. It's a pain to log in again and search for the device where I was last time. Review collected by and hosted on G2.com.

Response from Eseye Limited of Eseye

We really appreciate your review, thank you! We're delighted to hear you enjoy using the Infinity IoT Connectivity Management Platform and are making full use of its integration abilities.

Our basic service level support option is provided to all of our customers. We recommend regularly reviewing our service plans to meet your changing needs. We have three purchased support service levels: Standard, Enhanced and Premium. If you'd like to learn more, please visit https://www.eseye.com/resources/solution-papers/service-desk-support-options/

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