G2

Sean Q.

Senior Information Technology Support Specialist

Mid-Market (51-1000 emp.)

7/29/2026

"Transforming how Utilities transport Critical Data, while ensuring budget demands and ROI"

5/5

What do you like best about Ericsson Enterprise Wireless Solutions?

Ericsson provided us with fantastic software through NetCloud to have an all-in-one experience on how we manage, configure, and gather data from our device. Ericsson's support was also a major plus in my experience, opening tickets are never fun, however every person I have spoken with was delightful, helpful, and knowledgeable. The platforms also functions beautifully, as well as the cellular routers - it literally just works! Working within budget and ensuring our ROI was worth the journey which was another big factor and positive take from choosing Ericsson's lineup. Review collected by and hosted on G2.com.

What do you dislike about Ericsson Enterprise Wireless Solutions?

Through my experience with the product, there are no down sides overall to the product or the experience. I would rather approach this from more of areas I feel could be enhanced for a better and deeper experience such as the log sourcing from the built in NetCloud, as well as the archiving ability of these logs. NetCloud used to be another area I felt could have used an overhaul and "modernization" however, I am happy to report this has happened checking a big box off my personal desire list! Review collected by and hosted on G2.com.

What problems is Ericsson Enterprise Wireless Solutions solving and how is that benefiting you?

Before deploying Ericsson Enterprise Wireless Solutions, we were using 900mhz radios and Microwave system for our Critical SCADA communications backhaul network. This system was extremely unreliable as inclement weather conditions could cause outages for us very frequently such as dense fog, rain storms, lightning, or the morning sun shining too bright! We would also have to schedule tower climbers which could result in even a longer delay on getting services restored, and the upkeep cost associated to these large towers. We also had to use a legacy based hub-and-spoke topology with way microwave and radio shots would operate. This led to instances where if a master site would fall, we in return would lose insight to any site that would be placed behind that master.

Since deploying a combination of R1900 and E3000 routers from EEWS, we have been able to achieve a 98.9% uptime, save cost on towers and tower climbers, eliminated previous legacy hub-and-spoke topologies, and introduce new and modern approaches on how we gain access into a critical OT environment with resources such as Zero trust architecture & and SD-WAN via Secure Connect SASE services. Review collected by and hosted on G2.com.