G2

William J.

Store manager

Small-Business (50 or fewer emp.)

3/3/2026

"Easy to Use, Prompt Support That Empowers Our Small Hardware Store"

5/5

What do you like best about Epicor Propello?

Ease of use. Support personnel are prompt and knowledgeable. Allows us to do things in our small mom and pop hardware store that I previously was not able to do. Review collected by and hosted on G2.com.

What do you dislike about Epicor Propello?

Probably the toughest thing for us is the cost especially during the lean winter months in northern Michigan. Early on we ran into many times when the item price through Propello wasn't the same as the vendor (Do It Best) price. Like the files weren't fully downloading. This has mostly been rectified. Review collected by and hosted on G2.com.

What problems is Epicor Propello solving and how is that benefiting you?

The most prominent benefit initially was to be able to create shelf labels for all of our products. This allowed for better organization and merchandising within our store. This made the shopping experience better for our customers. It allowed for much better inventory control for us through use of reports and less out of stocks. It is helping us run a much leaner organization, identifying strengths and weaknesses in our mix. It has taken our old hardware store that was founded in 1882 and had allowed us access to the same tools that the big boys have. Review collected by and hosted on G2.com.