--- title: Epic Reviews meta_title: 'Epic Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 937 reviews by the users' company size, role or industry to find out how Epic works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 937 scale: '5' date_modified: '2026-06-30' parent_category: name: Health Care url: https://www.g2.com/categories/health-care --- # Epic Reviews **Vendor:** Epic Systems **Category:** [EHR Software](https://www.g2.com/categories/ehr) **Average Rating:** 4.2/5.0 **Total Reviews:** 937 ## About Epic Founded in a basement in 1979, Epic develops software to help people get well, help people stay well, and help future generations be healthier. ## Epic Pros & Cons **What users like:** - Users value the **data security** of Epic, noting it as the best in the industry for protecting healthcare information. (3 reviews) - Users commend the **ease of use** of EPIC, appreciating its intuitive design and accessibility for healthcare professionals. (3 reviews) - Users value the **intuitive patient care** features of Epic, enhancing engagement and streamlining healthcare workflows effectively. (3 reviews) - Users value the **easy access** offered by Epic, enhancing patient care and streamlining workflows effectively. (2 reviews) - Users value the **excellent communication** features of Epic, enhancing patient engagement and care transitions effectively. (1 reviews) - Comprehensive Features (1 reviews) - Users value the **customizable dashboards and templates** of Epic, enhancing specialty needs and user efficiency. (1 reviews) - Users value the **comprehensive document management** capabilities of Epic, enhancing organization and productivity in healthcare settings. (1 reviews) - Users find EPIC to enhance **efficiency** , streamlining data entry and improving productivity through its intuitive design. (1 reviews) - Innovation (1 reviews) **What users dislike:** - Users find the **interface overwhelming and unintuitive** , especially new staff, requiring extensive training to navigate effectively. (2 reviews) - Users face a **steep learning curve** with Epic, making it challenging for new staff to adapt effectively. (2 reviews) - Users find the **interface overwhelming and unintuitive** , especially new staff needing extensive training to navigate it. (2 reviews) - Users report **slow performance** during high-volume usage, leading to frustration and diminished productivity. (2 reviews) - Users find the **confusing features** of Epic to create a frustrating and outdated experience reminiscent of older software. (1 reviews) - Expensive (1 reviews) - Users report **file management issues** with Epic, as adding files or attaching emails can malfunction or lag. (1 reviews) - Inefficient Workflow (1 reviews) - Insufficient Training (1 reviews) - Lack of Customization (1 reviews) ## Epic Reviews ### 1. A reliable platform for managing records, prescriptions and patient care **Rating:** 3.5/5.0 stars **Reviewed by:** Xavier L. | Floor Support, Mid-Market (51-1000 emp.) **Reviewed Date:** May 19, 2026 **What do you like best about Epic?** Using Epic, I was able to see all the information when it comes to patient records. It also provides good management of patient medications and prescriptions, and it gives me the opportunity to also verify insurance eligibility while scheduling. All that I need is in EPIC, I can also see patient referral and faxed them using EPIC. Another thing that I love is that EPIC is already with MyChart which has given me the opportunity by letting them know about it **What do you dislike about Epic?** One thing I don’t really love is that, at times, the platform can feel a bit overwhelming for new users because there are so many features and navigation options. EPIC is very good and reliable overall, but improving and simplifying certain workflows could make some tasks faster and easier for us. Also, the price feels a little high. **What problems is Epic solving and how is that benefiting you?** Epic has help us by keeping everything organized in one place and electronically, making tasks easier and more efficient. It saves time because it is faster than having to use paper to scheduler appt and checking patients in. Also a benefit that I have experienced in Epic is the support and the training that the provided to me when I was onboarding ### 2. Epic Review **Rating:** 4.0/5.0 stars **Reviewed by:** Chardae A. | Identity Access Management Admin, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** May 07, 2026 **What do you like best about Epic?** It’s user-friendly and admin-friendly once you get the hang of how to use it. From an IAM perspective the building of templates can be easy also - long as each department tells us whats needed. **What do you dislike about Epic?** Depends upon the subscription/template you have been assigned, you may be missing some tabs or access such as log out button. Editing the blueprint can be very challenging if it's old or the user has multiple roles. **What problems is Epic solving and how is that benefiting you?** Epic solves the problem of disconnected clinical, operational, and billing systems by providing a single, integrated electronic health record (EHR) platform. Improves patient safety and records keeping. ### 3. Comprehensive EMR system with powerful integration but steep learning curve **Rating:** 5.0/5.0 stars **Reviewed by:** Dr A. | Assistant Consultant NICU, Enterprise (> 1000 emp.) **Reviewed Date:** October 02, 2025 **What do you like best about Epic?** Comprehensive patient record management across inpatient and outpatient settings. Excellent interoperability with other systems, making care transitions smoother. Strong decision-support tools that improve clinical accuracy. Customizable dashboards and templates tailored for specialty needs. Secure, reliable, and regulatory-compliant with frequent updates. Patient portal (MyChart) enhances patient engagement and communication. **What do you dislike about Epic?** User interface can be overwhelming and unintuitive, especially for new staff. Requires extensive training before users feel comfortable. System performance can slow during high-volume usage. Customization is powerful but often requires IT intervention. Cost of licensing and maintenance is high, especially for smaller organizations. Alerts can be excessive, leading to “alert fatigue.” **What problems is Epic solving and how is that benefiting you?** pic solves the problem of fragmented healthcare data by bringing clinical, administrative, and financial workflows into one system. It improves communication between care teams, reduces duplication of work, and minimizes errors. The integrated reporting and decision-support tools help with regulatory compliance and support better patient outcomes. ### 4. Review uchart and epic ride **Rating:** 4.5/5.0 stars **Reviewed by:** Fernando (Fendi) C. | Customer Service Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** April 16, 2026 **What do you like best about Epic?** At my previous employer we used u chart and in my current employer we use epic ride . **What do you dislike about Epic?** Software is useful and resourceful and efficient . **What problems is Epic solving and how is that benefiting you?** I no longer use it but previously was useful for scheduling doctors appointments. also is good for scheduling transportation rid on the epic ride side ### 5. Intuitive and Powerful EMR That Delivers Exceptional Results **Rating:** 5.0/5.0 stars **Reviewed by:** Kevin H. | Director of Quality, Enterprise (> 1000 emp.) **Reviewed Date:** November 25, 2025 **What do you like best about Epic?** EPIC is probably the best EMR I have ever used. I worked with it for around three years and found it to be very intuitive, as well as a powerful solution that is friendly to both patients and nurses. **What do you dislike about Epic?** I have no complaints about EPIC. I consider it to be an excellent product. **What problems is Epic solving and how is that benefiting you?** Documenting in the EMR can be a challenge for clinicians, but I found EPIC to be the most intuitive EMR I have ever used. Its real-time, secure messaging feature, which is HIPAA compliant, is particularly impressive and has a significant positive impact on clinicians' workflow. I believe that any medical service line could easily adopt EPIC as their EMR solution. The system is designed to be user-friendly, making it accessible and efficient for users. ### 6. Best software ever. This is still the best software i have used. It’s so smart **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** May 31, 2019 **What do you like best about Epic?** This program is def top of the line in every way possible! **What do you dislike about Epic?** A lot of classes/sims. It is very advanced so classes were necessary but ran into daily work time. **Recommendations to others considering Epic:** Do it. It is very logical and super accelerated **What problems is Epic solving and how is that benefiting you?** A lot of tickets are being made. ### 7. EPIC SYSTEM REVIEW **Rating:** 5.0/5.0 stars **Reviewed by:** John Dave P. | Utilization Review Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** July 11, 2025 **What do you like best about Epic?** Epic allows for complete documentation of a patient’s medical history, lab results, medications, procedures, and visit notes , all in one unified platform. With Epic's Care Everywhere feature, patient data can be securely exchanged with other healthcare providers who also use Epic or compatible systems, improving continuity of care. **What do you dislike about Epic?** New users often find Epic complex at first. Initial training is essential, and it can take time to master the workflows. **What problems is Epic solving and how is that benefiting you?** Problem: Paper-based or siloed digital records often led to missing information or duplicated efforts. Epic’s Solution: Epic centralizes all patient data, from visit notes and lab results to medications and allergies, in one secure, easy-to-access system. Benefit to Me: I can quickly access a patient’s complete history, which improves clinical decision-making and reduces errors. ### 8. Best EHR available, **Rating:** 4.5/5.0 stars **Reviewed by:** Frank C. | VP/CIO, Enterprise (> 1000 emp.) **Reviewed Date:** July 31, 2025 **What do you like best about Epic?** Comprehensive EHR and very easy to use and improves patient outcomes. **What do you dislike about Epic?** There is nothing about the Epic EHR that we dislike.. **What problems is Epic solving and how is that benefiting you?** Reducing caregiver burnout and improving clinical worlflow. ### 9. Epic Review **Rating:** 5.0/5.0 stars **Reviewed by:** Scott C. | Process Improvement Manager, Enterprise (> 1000 emp.) **Reviewed Date:** January 07, 2025 **What do you like best about Epic?** It helps Improve patient care, streamline workflows, and enhance data access. I like the easy integration with other systems through its cloud-based architecture **What do you dislike about Epic?** It doesn't have historical data to come up with trends. There is a steep learning curve to build some of the reports. **What problems is Epic solving and how is that benefiting you?** Epic can help track important revenue cycle KPIs. Our hospital has used some of the reporting to try to decrease certain types of denials. ### 10. Epic is a great tool for managing out clients **Rating:** 3.5/5.0 stars **Reviewed by:** Josiah B. | Customer Experience Insurance Agent, Small-Business (50 or fewer emp.) **Reviewed Date:** February 05, 2025 **What do you like best about Epic?** The ease of use. Once I learned my way around it is great how accessbile it is **What do you dislike about Epic?** Somtimes features like adding a file or attaching a email do not work properly. We occasionally experience slowness and freezing. **What problems is Epic solving and how is that benefiting you?** Epic helps us keep records all in one place ## Epic Discussions - [What is the easiest way to access inputting diagnoses?](https://www.g2.com/discussions/26725-what-is-the-easiest-way-to-access-inputting-diagnoses) - 2 comments, 1 upvote - [What is the easiest way to access inputting diagnoses?](https://www.g2.com/discussions/25537-what-is-the-easiest-way-to-access-inputting-diagnoses) - 2 comments, 1 upvote - [Why is epic software so popular?](https://www.g2.com/discussions/why-is-epic-software-so-popular) - 1 comment - [What does Epic software do?](https://www.g2.com/discussions/what-does-epic-software-do) - 2 comments - [What is the easiest way to access inputting diagnoses?](https://www.g2.com/discussions/what-is-the-easiest-way-to-access-inputting-diagnoses-bd0b4619-7145-41b2-9dfd-44b496bc9150) - 1 comment - [View Epic pricing details and edition comparison](https://www.g2.com/products/epic/reviews/epic-review-1628727?section=pricing&secure%5Bexpires_at%5D=2026-07-03+20%3A59%3A45+-0500&secure%5Bsession_id%5D=51011cf9-c453-4414-b08c-3740cf0fd509&secure%5Btoken%5D=090792c48a13d89cf7d519dfbfd6854994d6a2b4c6fccc2832c58feb7a0c5c96&format=llm_user) ## Epic Integrations - [SailPoint](https://www.g2.com/products/sailpoint/reviews) - [Workday HCM](https://www.g2.com/products/workday-hcm/reviews) ## Epic Features **Clinical Workflow Management** - Multiple Medical Provider Access - Ancillary Care Provider Access - Meaningful Use Reporting - Clinical Documentation **Operations Management** - Administrative Processes - Back Office Processes - Workflow Coordination - Practice Specialty Support **Decision Analysis** - Discussion Archive - Roadmapping - Artificial Intelligence - Decision Tracking **Clinical Care - Long Term Post Acute Care** - Care Plan Management - Rehab Progress Tracking - Care & Discharge Planning - Point‑of‑Care Documentation **Patient Communication & Engagement** - Personalized Patient Outreach - Intelligent Chatbots & Virtual Assistants - Two-Way Patient Messaging - AI-Powered Appointment Reminders **Patient Health Information Management** - ePHI Storage - Interoperability - Patient Workflow Management **Added Efficiencies** - Integration with EHRs - Compliance - Integration with Billing Software - Patient Information Management **Integration** - Data - Applications **Financial / Revenue Cycle - Long Term Post Acute Care** - Claim Submission & Scrubbing **Scheduling & Access Optimization** - Self-Service Appointment Scheduling - Digital Intake & Pre-Visit Forms - AI-Based Scheduling Optimization - Waitlist & Cancellation Management **Management** - Catalog - Collaboration **Agentic AI - EHR** - Autonomous Task Execution **Analytics & Quality / Compliance - Long Term Post Acute Care** - Quality Measures & Outcomes Tracking - Predictive Risk Stratification **Care Coordination & Automation** - Risk Stratification & Patient Prioritization - Automated Care Pathway Guidance - Referral Management **Analytics** - Impact analysis - Simulation - Risk Factors **Operations & Workforce - Long Term Post Acute Care** - Scheduling & Staffing Optimization - Task & Workflow Management **Operational Intelligence & Integration** - Predictive No-Show Analytics - EHR & Practice Management Integration - Operational Performance Dashboards **Agentic AI - Clinical Decision Support** - Autonomous Task Execution ## Top Epic Alternatives - [ModMed](https://www.g2.com/products/modmed/reviews) - 4.6/5.0 (358 reviews) - [Tebra (previously Kareo + PatientPop)](https://www.g2.com/products/tebra-previously-kareo-patientpop/reviews) - 4.1/5.0 (255 reviews) - [Cerner](https://www.g2.com/products/cerner/reviews) - 3.5/5.0 (224 reviews)