G2

Wilma C.

Training Center Account Manager

Enterprise (> 1000 emp.)

8/25/2022

"Love Them, or Lose Them"

5/5

What do you like best about EPAY HCM?

My educational background is in Customer Relationship Management, therefore, my focus is always on acquiring, nurturing, and retaining customers to encourage brand loyalty. As a CRM professional, I recognize quality customer service when I see it, and know immediately when I am not receiving it. What I like best about EPay is the overall customer service experience. The system itself is very user-friendly, but on occasions when I have encountered problems, most of my own doing, and had to contact customer service, I have found Epay representatives to be very courteous, patient and results-oriented from beginning to end. This is very important to organizational behavior because the way customers are treated determines whether the company will keep them as customers, or lose them to a competitor. Oftentimes when dealing with customer service /technical support representatives, they make you feel like you are wasting their time. I like to say that they make you feel like you are the "Village Idiot". You know the ones that I'm talking about. You can hear them sighing, and seemingly gasping for air in the background. I have never had this or any other type of bad experience with EPAY. And when all is said and done and the problem is resolved, I am all the wiser because I learned something new. Review collected by and hosted on G2.com.

What do you dislike about EPAY HCM?

Over the years, I have worked on various payroll systems including the big "A", and I can honestly say that I have not found any feature of EPay HCM that I dislike. Any challenges that I have faced were because of something that I didn't do, i.e., reading and comprehending the instructions before pressing the keys. Review collected by and hosted on G2.com.

What problems is EPAY HCM solving and how is that benefiting you?

I find the Time Sheet Punches, Time Sheet Details, and Mass Upload PTO to be the most beneficial because they are the most frequently used at the facilities. By using these pages, the entire payroll process is simplified. I can verify, balance and reconcile hours within a matter of minutes. The myriad of charts, graphs and reports open up to reveal at-a-glance data that is readily available for in-house or corporate reporting. And while I do not have to use every feature of EPay HCM, the system is designed to be accessible to and address the analytical needs of management throughout the HCSG organization to track over 45,000 employees working at 5,000 facilities in 48 states, almost instantaneously. Review collected by and hosted on G2.com.