G2

Syakima A.

Vendor Manager

Mid-Market (51-1000 emp.)

8/3/2026

"Great Vendor Partnership and Operational Support"

5/5

What do you like best about Entrust IDV, formerly Onfido?

One of the things I like most about Entrust/Onfido is the team behind the product. They are proactive, responsive, and genuinely easy to work with. Communication is always clear, they follow up consistently, and they’re quick to provide support whenever we need assistance. Their collaborative approach and willingness to understand our requirements have made the overall experience very positive. Review collected by and hosted on G2.com.

What do you dislike about Entrust IDV, formerly Onfido?

At this stage, I don’t have any significant concerns. If anything, it would be great to see continued enhancements to the platform and additional self-service capabilities to further improve the overall user experience. Review collected by and hosted on G2.com.

What problems is Entrust IDV, formerly Onfido solving and how is that benefiting you?

Entrust provides a reliable identity verification platform supported by a proactive and collaborative team. From a vendor management perspective, the key benefit is the strong partnership, responsive support, and willingness of the team to work closely with us to resolve issues and meet our operational needs. This helps us ensure service continuity, manage risks, and maintain a positive vendor relationship. Review collected by and hosted on G2.com.