At rapidmail, we serve a largely non-technical user base. For years, we struggled to get customers to set up their sending domains correctly so their emails could be delivered reliably.

Entri Connect offers a sleek, straightforward interface that solves exactly this problem for our customers, even at scale. Since adopting it, our onboarding has improved significantly, and the number of domain-related support tickets has dropped dramatically at the same time. Review collected by and hosted on G2.com.

We currently have about 80% automated connection coverage. That’s very good overall, but it still means roughly 20% of our customers need to go through a manual process. That portion is increasing, albeit slowly.

Also, because we have a large customer base with small ARR, the price per connection ends up being very high for us. Review collected by and hosted on G2.com.