# Engageware Reviews **Vendor:** Engageware **Category:** [Business Scheduling Software](https://www.g2.com/categories/business-scheduling) **Average Rating:** 4.4/5.0 **Total Reviews:** 131 ## About Engageware Engageware (formerly TimeTrade SilverCloud), provides industry-leading technology and expert know-how to help organizations better engage their customers. Trusted by more than 500 organizations, our self-service, appointment scheduling, and knowledge management solutions – combined and integrated with those of our market-leading partners – make it easy for customers to answer their questions quickly, connect to the right resources when scheduled expertise is needed, and get a consistent, efficient experience when help from a representative is required. Organizations that use our customer engagement solutions deliver quality customer experiences no matter the channel — enabling faster growth with greater efficiency. ## Engageware Pros & Cons **What users like:** - Users value the **ease of use** of Engageware, simplifying appointment scheduling and enhancing overall customer engagement. (8 reviews) - Users value the **impactful client engagement** of Engageware, enhancing performance and user experience effectively. (8 reviews) - Users appreciate Engageware's **wonderful customer support** , enhancing collaboration and efficiency in their organizations. (7 reviews) - Users admire the **efficiency** of Engageware, enhancing client engagement and streamlining appointment scheduling and information access. (6 reviews) - Users value the **resourceful knowledge base** of Engageware for efficient communication and support in problem-solving. (6 reviews) - Users value the **time-saving features** of Engageware, enhancing overall efficiency in client engagement and appointment scheduling. (6 reviews) - Easy Access (5 reviews) - Scheduling (5 reviews) - Visibility (5 reviews) - Features (4 reviews) **What users dislike:** - Users find Engageware's pricing to be **expensive** , making it challenging to meet subscription requirements and access its complexity. (3 reviews) - Users report **layout issues** with Engageware, finding the UI disorganized and navigation difficult. (3 reviews) - Users find the **learning curve steep** with Engageware, requiring significant support to navigate its complex features. (3 reviews) - Users find the **complexity of Engageware** challenging, particularly with its high costs and technical support requirements. (2 reviews) - Users face **integration issues** with Engageware, struggling with disorganized booking pages and ineffective calendar sync. (2 reviews) - Lack of Resources (2 reviews) - Limited Customization (2 reviews) - Limited Features (2 reviews) - Missing Features (2 reviews) - Users experience a **steep learning curve** with Engageware, finding the system complex and knowledge base inflexible. (2 reviews) ## Engageware Reviews ### 1. Engageware Boosted Conversions with Time-Saving Scheduling **Rating:** 4.5/5.0 stars **Reviewed by:** Prosper I. | Customer Relations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2026 **What do you like best about Engageware?** I like that Engageware is a great customer engagement platform and has helped us increase conversion rate leading to increased revenues. It comes with great scheduling features and has helped reduce no shows while streamlining the sales processes. With Engageware, we save time while ensuring increased team efficiency and productivity. **What do you dislike about Engageware?** The user interface feels clunky and sometimes syncing with calendar is an issue. **What problems is Engageware solving and how is that benefiting you?** We use Engageware to enhance customer engagement through effective scheduling. We have reduced no shows, ensures a flawless sales process and promote team productivity and efficiency. ### 2. Engageware Boosts Engagement between customer and employee **Rating:** 4.5/5.0 stars **Reviewed by:** Anshu K. | Product specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** October 23, 2025 **What do you like best about Engageware?** Engageware is customer engagement platform where we can customers and employees engagement happens.It is multi channel communication platforms where we can also privide AI-vrtual assistant.we can also schedule or maintain the appointments on of customers.we can also provide live agent support to our customer to provide efficient solutions to customers. we can also manage analytics or customer data with live dashboards. **What do you dislike about Engageware?** Its advance feature require subscription either montly or annually which make costly to small or medium size organisation. **What problems is Engageware solving and how is that benefiting you?** Engageware is customer engagement platform where we can custoner and employee interact with each other adn resolve queries of customers.It allow customer to interact through SMS, web chats,email and other channels.It also provide Live agent support to our customer to solve query.we can also manage data because it provide live dashboard and analytics which allow organisations to moniter customer data, track engagement matrics,and improve services. ### 3. Affordable, Easy Setup, but Needs More Features **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2026 **What do you like best about Engageware?** I was a TimeTrade customer for many years, and then the company became Engageware. I stuck with the service because I liked the price, and the initial setup was very easy as well. **What do you dislike about Engageware?** When I was their customer, it wasn't a very elaborate platform. I wanted more features like text message reminders and more automations. **What problems is Engageware solving and how is that benefiting you?** I was able to use Engageware to provide a single link for my clients and colleagues to easily schedule with me. It made schedule easy, allowed me to easily track client appointments, and it integrated with my Google calendar. ### 4. Engageware; Successful in Navigation of Scheduling Appointments and Engagements **Rating:** 4.5/5.0 stars **Reviewed by:** Izu P. | Business Operations Manager , Farming, Small-Business (50 or fewer emp.) **Reviewed Date:** September 17, 2025 **What do you like best about Engageware?** Engageware helps us create simple appointment schedules with clients, and this allows them to access our services easily We obtain consistent engagement and scheduling across multiple digital platforms. We integrate Engageware with core systems and CRM platforms, keeping our customer data secure and centralized Engageware gives us a visible insight on our customers interactions, the appointment trends, among other things **What do you dislike about Engageware?** Engageware users struggle with coping up with high prices. The learning experience from Engageware is complex when compared with several other scheduling apps **What problems is Engageware solving and how is that benefiting you?** We consistently schedule appointments or meetings with our clients, among other players and there is automatic reminders to ensure do delays No frictions or problems in holding meetings, where all delays are eliminated and customer retention is well maintained We get appropriate staff utilization, where all customer demands are recorded and matched with the right staff ### 5. End-user-friendly format for front line at our credit union and easy platform for admins. **Rating:** 5.0/5.0 stars **Reviewed by:** Kathy M. | Website and eServices Specialist, Banking, Mid-Market (51-1000 emp.) **Reviewed Date:** December 30, 2024 **What do you like best about Engageware?** The use of the Engageware platform has given our credit union a great way to get our staff all on the same page when it comes to procedures. The seach function is superior and when we train new employess how to use it we refer to the resource (our is called CiCi) as 'the way to Google information for our credit union'. We've recently taken advantage of the newer AI function which will pick up details from our content and serve up a quick answer as well as showcasing the content it pulled the answer from. Our staff loves it, we have fewer calls to subject matter experts (increasing efficiency) and there's also a simple process to keep our content updated. **What do you dislike about Engageware?** It's hard to say what we dislike about Engageware's employee knowledge base as we are superfans of the platform. One word of caution may be to ensure that your senior leadership team helps to encourage, support and enforce the use of the knowledge base as the final word on procedures across the organization. Adoption can suffer if every department isn't on board. **What problems is Engageware solving and how is that benefiting you?** Our staff has to know a lot in order to help the members of our credit union - policies and procedures - while answering questions the member in front of them may have. When there is something they don't know they no longer have to call or message someone else. They can quickly and easily search our employee knowlege base and find the answer they need. An initial answer is provided by AI, as well as a way to view the full source material. The content is presented in an easy to use format. No more scrolling long procedure documents to try to find the one thing you need! The platform is also great for those administering it. There is a nice review process so our content can stay up-to-date as it is reviewed periodically by subject matter experts. No one has to do it all! ### 6. Innovative Partner **Rating:** 5.0/5.0 stars **Reviewed by:** Laurie R. | Learning and Development Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 19, 2024 **What do you like best about Engageware?** We implemented the employee knowledge management solution almost two years ago. The best part about Engageware is the partnership. The team is extremely responsive and are always open to feedback, which they routinely implement. The technology itself meets our needs. We enjoy the feedback loop employees have to submit feedback as well as the automated content review reminders which hold us accountable for keeping content up to date. Every department at our organization raves about the benefits of having easily searchable answers available at their fingertips. The knowledge base has helped with employee engagement/satisfaction and helps them serve our members more quickly and consistently. Lastly, the content team was a game changer for us. They were able to convert hundreds of procedures from documents to digital articles in just a few weeks--and the fact that they're available anytime we need more time back in our day is an incredible benefit. Engageware is more than a technology vendor--they are partners in our organization's success. We are grateful for the relationships we have built with tye Engageware team. Their commitment to customer service and innovation are second to none. **What do you dislike about Engageware?** There isn't a way to limit content access based on the intended audience. Content can only be restricted by content categories based on content ownership/accountability. It is also not possible to restrict access through the admin portal, so all content editors can see all content on the back end even if access is limited via search on the front end of the system. **What problems is Engageware solving and how is that benefiting you?** The knowledge base has helped us provide quicker I formation to employees, helping them provide better and more consistent service to our members. The governance workflow holds everyone accountable for keeping content up to date. Additionally, the KB has enabled us to skinny down our training materials and get new employees up to speed with functional training even faster. ### 7. Great Knowledgebase, Even better support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 19, 2024 **What do you like best about Engageware?** We use Engageware for our internal and external content management, intranet, AI content search, member support, and Chatbot. We have had great success with the product, as it has been easy to maintain after implementation. When we run into issues, we have a great relationship with our support team, which has helped us solve everything we throw at them. The product has seen quite a few upgrades this year alone, and we are excited to see what is coming. **What do you dislike about Engageware?** I wish they had a Salesforce Connector. We are integrating across the organization, and it would be great to use this knowledge base to ease content management inside Salesforce. **What problems is Engageware solving and how is that benefiting you?** Engageware is the first line of help for our members when they visit the site and ask a question. It reduces the amount of calls we have inbound as members are able to find the support they need in our Knowledgebase. ### 8. Smart solutions to improve member and staff workflows! Wonderful partnership with Engageware team! **Rating:** 5.0/5.0 stars **Reviewed by:** Kristina S. | AVP Retail Administration, Mid-Market (51-1000 emp.) **Reviewed Date:** December 19, 2024 **What do you like best about Engageware?** Knowledge Management solution allows our teams to have accurate and clear information to complete all areas of their job. There is an easy to use ticket/tracking solution for end users to submit improvement suggestions. This solution is daily used by over 65% of our organization. Our vendor partnership is strong and Engageware's teams support us well! **What do you dislike about Engageware?** Advanced reporting capabilities are lacking. **What problems is Engageware solving and how is that benefiting you?** Moving common questions out of contact center phone queues with chatbots, and we are launching live chat in 2025 to achieve the same. Also, front-line teams require easy-to-access, accurate information to complete a wide variety of tasks and the customer self-service platform is essential to our operations. Training new hires has become more efficient than ever before. ### 9. Collaborative Partnership **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 23, 2024 **What do you like best about Engageware?** I like that all of our content lives in one place. The search capability allows staff to easily find what they need and provide feedback to improve thier experience. Managing content is simple which saves us time. I appreciate the partnership we have the Engageware team, they support us how and when we need it. **What do you dislike about Engageware?** I find the case management to be clunky. It is not always easy to identify what procedure a staff member wants updated or is referring to. **What problems is Engageware solving and how is that benefiting you?** Centralizing Information Access. By doing this it eliminated scattered or siloed information across various platforms and tools. It made it easier for employees to find, share, and update critical knowledge quickly. ### 10. Employee Knowledge Management **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 18, 2024 **What do you like best about Engageware?** When utilizing their Employee Knowledge Management product, I appreciate that content can be easily linked together and seemlessly updated across multiple resources. It is easy to see where else content is linked to know what contingencies exist across procedures and departments. They offer wonderful customer support. **What do you dislike about Engageware?** They are very responsive to feedback, but some requested updates are not brought to production as quickly as I'd like. (Some would say I'm impatient) **What problems is Engageware solving and how is that benefiting you?** We utilize their appointment scheduling and employee knowledge management products. ## Engageware Discussions - [How do i get the time trade appointments to appear in a specific category?](https://www.g2.com/discussions/how-do-i-get-the-time-trade-appointments-to-appear-in-a-specific-category) - 1 comment, 1 upvote - [View Engageware pricing details and edition comparison](https://www.g2.com/products/engageware/reviews/engageware-review-124302?section=pricing&secure%5Bexpires_at%5D=2026-05-30+19%3A25%3A34+-0500&secure%5Bsession_id%5D=f1dbd916-8506-4255-b25e-1131579ca3d0&secure%5Btoken%5D=8cb72f1a75299a546a33b8e1e9ab0d952c65de0c1015558f32545cdda398d278&format=llm_user) ## Engageware Integrations - [eNgage](https://www.g2.com/products/cendyn-engage/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [Vymo Engage IQ](https://www.g2.com/products/vymo-engage-iq/reviews) ## Engageware Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Customer Support** - SMS Updates - VIP Settings - Multilanguage Support **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Integrations** - MS Teams Integration - Email Integration - Zoom Integration - Google Meet Integration - Salesforce Integration **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Reporting and Analytics** - Customer Information - Predictive Analytics - Clerk Performance Reports - Location-based Peformance Reports **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information **Branding & Customizatio** - Custom Booking Page - Personalized Links - Personalized Web Embed **Generative AI** - AI Text Generation - AI Text Summarization **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Hardware** - Proprietary Hardware - Hardware Agnostic - Digital Signage **Automatic Rules & Configurations** - Set Working Hours - Automatic Updates - Buffer Times **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Generative AI ** - AI Text-to-Speech - AI Text-to-Video - AI Text-to-3D **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Business Scheduling** - Autonomous Task Execution - Multi-step Planning **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards **Features** - Standalone Booking - Integrated App - SMS - Email - Voice - Confirmation and Cancellation ## Top Engageware Alternatives - [Acuity Scheduling](https://www.g2.com/products/acuity-scheduling/reviews) - 4.7/5.0 (400 reviews) - [YouCanBookMe](https://www.g2.com/products/youcanbookme/reviews) - 4.7/5.0 (1,895 reviews) - [Doodle](https://www.g2.com/products/doodle/reviews) - 4.4/5.0 (2,031 reviews)