Engageware Reviews & Product Details

Engageware is customer engagement platform where we can customers and employees engagement happens.It is multi channel communication platforms where we can also privide AI-vrtual assistant.we can also schedule or maintain the appointments on of customers.we can also provide live agent support to our customer to provide efficient solutions to customers. we can also manage analytics or customer data with live dashboards. Review collected by and hosted on G2.com.

Its advance feature require subscription either montly or annually which make costly to small or medium size organisation. Review collected by and hosted on G2.com.

Engageware helps us create simple appointment schedules with clients, and this allows them to access our services easily

We obtain consistent engagement and scheduling across multiple digital platforms.

We integrate Engageware with core systems and CRM platforms, keeping our customer data secure and centralized

Engageware gives us a visible insight on our customers interactions, the appointment trends, among other things Review collected by and hosted on G2.com.

Engageware users struggle with coping up with high prices.

The learning experience from Engageware is complex when compared with several other scheduling apps Review collected by and hosted on G2.com.

Engageware has a successful AI supported chat option that creates a centralized communication system

The app has a resourceful knowledge base and a virtual assistant for handling customer issues

Engageware helps us in scheduling meetings or appointments easily

The app has brilliant engagement strategies, that helps us optimize communication Review collected by and hosted on G2.com.

We experience performance lags from Engageware, more so when there is heavy traffic

The available knowledge base is inflexible and needs absolute clarity Review collected by and hosted on G2.com.

Engageware has impactful end to end client engagement, which improves performance and experience

The app helps us schedule multiple appointments, something that creates time management

Engageware has a brilliant knowledge base, a source for competency for all employees Review collected by and hosted on G2.com.

Engageware improves communication and sales in our firm, but we struggle to meet it’s subscription requirements

Further, the configuration process needs high technical support Review collected by and hosted on G2.com.

The use of the Engageware platform has given our credit union a great way to get our staff all on the same page when it comes to procedures. The seach function is superior and when we train new employess how to use it we refer to the resource (our is called CiCi) as 'the way to Google information for our credit union'. We've recently taken advantage of the newer AI function which will pick up details from our content and serve up a quick answer as well as showcasing the content it pulled the answer from. Our staff loves it, we have fewer calls to subject matter experts (increasing efficiency) and there's also a simple process to keep our content updated. Review collected by and hosted on G2.com.

It's hard to say what we dislike about Engageware's employee knowledge base as we are superfans of the platform. One word of caution may be to ensure that your senior leadership team helps to encourage, support and enforce the use of the knowledge base as the final word on procedures across the organization. Adoption can suffer if every department isn't on board. Review collected by and hosted on G2.com.

We implemented the employee knowledge management solution almost two years ago. The best part about Engageware is the partnership. The team is extremely responsive and are always open to feedback, which they routinely implement. The technology itself meets our needs. We enjoy the feedback loop employees have to submit feedback as well as the automated content review reminders which hold us accountable for keeping content up to date. Every department at our organization raves about the benefits of having easily searchable answers available at their fingertips. The knowledge base has helped with employee engagement/satisfaction and helps them serve our members more quickly and consistently. Lastly, the content team was a game changer for us. They were able to convert hundreds of procedures from documents to digital articles in just a few weeks--and the fact that they're available anytime we need more time back in our day is an incredible benefit. Engageware is more than a technology vendor--they are partners in our organization's success. We are grateful for the relationships we have built with tye Engageware team. Their commitment to customer service and innovation are second to none. Review collected by and hosted on G2.com.

There isn't a way to limit content access based on the intended audience. Content can only be restricted by content categories based on content ownership/accountability. It is also not possible to restrict access through the admin portal, so all content editors can see all content on the back end even if access is limited via search on the front end of the system. Review collected by and hosted on G2.com.

We use Engageware for our internal and external content management, intranet, AI content search, member support, and Chatbot. We have had great success with the product, as it has been easy to maintain after implementation. When we run into issues, we have a great relationship with our support team, which has helped us solve everything we throw at them. The product has seen quite a few upgrades this year alone, and we are excited to see what is coming. Review collected by and hosted on G2.com.

I wish they had a Salesforce Connector. We are integrating across the organization, and it would be great to use this knowledge base to ease content management inside Salesforce. Review collected by and hosted on G2.com.

Knowledge Management solution allows our teams to have accurate and clear information to complete all areas of their job. There is an easy to use ticket/tracking solution for end users to submit improvement suggestions. This solution is daily used by over 65% of our organization.

Our vendor partnership is strong and Engageware's teams support us well! Review collected by and hosted on G2.com.

Advanced reporting capabilities are lacking. Review collected by and hosted on G2.com.

I like that all of our content lives in one place. The search capability allows staff to easily find what they need and provide feedback to improve thier experience. Managing content is simple which saves us time. I appreciate the partnership we have the Engageware team, they support us how and when we need it. Review collected by and hosted on G2.com.

I find the case management to be clunky. It is not always easy to identify what procedure a staff member wants updated or is referring to. Review collected by and hosted on G2.com.

When utilizing their Employee Knowledge Management product, I appreciate that content can be easily linked together and seemlessly updated across multiple resources. It is easy to see where else content is linked to know what contingencies exist across procedures and departments. They offer wonderful customer support. Review collected by and hosted on G2.com.

They are very responsive to feedback, but some requested updates are not brought to production as quickly as I'd like. (Some would say I'm impatient) Review collected by and hosted on G2.com.