G2

Salome M.

Director

Information Technology and Services

Mid-Market (51-1000 emp.)

10/16/2026

"Centralized Messaging and Reporting That Streamlines Email, SMS, and Push"

5/5

What do you like best about Engagelab?

When our team needs to coordinate system alerts, customer notifications, and service updates across different projects, having a centralized messaging platform makes a real difference. EngageLab allows us to manage email, SMS, and push notifications from one environment. I particularly like the reporting dashboard because it gives us a clearer view of message delivery, engagement, and campaign performance without having to compile data from separate tools. Review collected by and hosted on G2.com.

What do you dislike about Engagelab?

Some advanced configuration options require a bit of technical exploration before everything becomes familiar. More detailed documentation and practical examples for complex integrations would help IT teams configure certain workflows more efficiently. Review collected by and hosted on G2.com.

What problems is Engagelab solving and how is that benefiting you?

Managing communications through separate platforms created additional maintenance work and made performance tracking less straightforward. EngageLab has helped us consolidate our messaging activities, automate recurring notifications, and monitor campaign results from one dashboard. This has reduced repetitive administrative tasks and made it easier for our team to maintain consistent communication across our services. Review collected by and hosted on G2.com.