G2

Bethany S.

Sales Consultant

Information Services

Small-Business (50 or fewer emp.)

9/22/2026

"Streamlined Email Campaigns and a Time-Saving 360° Contact View"

4.5/5

What do you like best about EngageBay?

For me, the email campaigns and contact view are probably the two things I use the most.

Creating and sending email campaigns is pretty straightforward, and I like being able to see the results after a campaign instead of having to check different tools. It gives me a quick idea of who opened the email, who clicked, and how the campaign is doing.

The 360 degree contact view is something I find really useful in day-to-day work. When I open a contact, I can see their previous activity and interactions in one place. So before following up with someone, I don't have to go searching through old emails or different screens to remember what happened earlier.

It's one of those things that doesn't sound like a huge feature at first, but once you start using it regularly, it saves quite a bit of time. Overall, it has helped me keep my email communication and contact history more organized. Review collected by and hosted on G2.com.

What do you dislike about EngageBay?

The interface can feel a little busy when you're first getting started, and it takes some time to figure out where everything is. After using it for a while, though, it becomes much easier to navigate. Review collected by and hosted on G2.com.

What problems is EngageBay solving and how is that benefiting you?

The main issue for me was keeping track of contacts and my email communication in one place. I didn't want to keep jumping between different tools just to understand what had happened with a particular contact.

Having the email campaigns and contact history together makes things much easier. The 360-degree contact view is especially helpful when someone replies or needs a follow-up because I can quickly check their previous interactions before responding.

It's mainly helped me save time and stay a little more organized in my day-to-day communication. Review collected by and hosted on G2.com.