What I like most about EngageBay is that it keeps our contacts, emails and follow-ups together in one place. For us, this makes it easier to keep an overview when we are working with different leads and customers.

The email tracking is one of the features I use quite often. I can see when someone opens an email or clicks on a link, which is useful when deciding what to do next. I also like that these actions can be used in automations. For example, we have a different follow-up depending on whether someone opened or clicked an email.

The automation part took some time to understand in the beginning. Once I got used to it, it became quite practical and saves us from doing the same follow-up tasks manually. Review collected by and hosted on G2.com.

There are many features, so it can take some time before you know your way around the platform. In the beginning, I had to spend some time finding where certain things were.

I also think some parts of the interface could be a bit simpler. It is not a big issue for me, but the learning curve is there. Review collected by and hosted on G2.com.