I’d say the support is top-notch. You can go from a very knowledgeable and surprisingly accurate chatbot to basic support that can still answer very technical questions. And then there’s level 2 support and above, which is consistently able to handle the really difficult problems we send their way. Savohna brings it all together by running point on the majority of those issues and keeping us informed as all the moving pieces on our side shift around. Review collected by and hosted on G2.com.

Being on the more technical side, it can be hard at times to tell what we’re expected to handle as admins versus what the Enerflo team would take care of. I’m mainly referring to the ability to implement our own signable docs and map them out ourselves. From the sales side, managing rep logins is also tough—how to set them up, where to input them, and how the V1/V2 settings work can get out of hand sometimes. For integrations with financiers, we push our reps to use “Talk to Enerflo” as much as possible, but a bigger red flag is anytime they have to be routed to the financier’s support. We’d rather avoid having them in those portals if we can. Review collected by and hosted on G2.com.