G2

OS

Olga S.

Business Trainer

Mid-Market (51-1000 emp.)

10/30/2026

"EnderTuring Transformed Our Call Monitoring and Agent Training"

5/5

What do you like best about Ender Turing?

Implementing EnderTuring has significantly changed the way we monitor calls and train our staff.

As a trainer, I use the platform every day, and it has become my main working tool. In the past, training and coaching were based on listening to selected calls, so there was always an element of chance. Now, we have a complete picture of each employee’s performance based on 100% of their conversations.

EnderTuring makes my work much easier with its automated analysis and targeted recommendations. What I find especially valuable is that the system doesn’t just track statistics — it analyses conversations and provides practical recommendations for improving agents’ performance. This allows me to work with agents right away using a clear action plan.

The system also identifies key communication markers, including the use of required scripts, trigger words, and interruptions. This helps us:

1. Quickly spot mistakes and identify where agents are struggling, such as handling objections or presenting arguments.

2. Make training more relevant by using real cases and actual mistakes rather than relying on theory alone.

3. Save a lot of time by using ready-made reports and analytics instead of manually listening to calls.

The interface is also simple and easy to use.

I would recommend EnderTuring as an effective tool for improving communication quality, customer service, and overall contact centre performance. Review collected by and hosted on G2.com.

What do you dislike about Ender Turing?

We are fully satisfied with our experience with EnderTuring. Review collected by and hosted on G2.com.

What problems is Ender Turing solving and how is that benefiting you?

EnderTuring makes my work much easier with its automated analysis and targeted recommendations. What I find especially valuable is that the system doesn’t just track statistics — it analyses conversations and provides practical recommendations for improving agents’ performance. This allows me to work with agents right away using a clear action plan. Review collected by and hosted on G2.com.