G2

Kateryna S.

Manager

Enterprise (> 1000 emp.)

6/11/2025

"A powerful AI solution that enhances Zendesk-based support"

5/5

What do you like best about Ender Turing?

Ender Turing has become a valuable part of our Zendesk-based support ecosystem. We especially appreciate the automatic transcription of voice calls into text and the ability to process chats and social media messages seamlessly. One of the biggest advantages is the generation of summaries directly within Zendesk – this helps our agents quickly understand the context without going through full conversations. The integration process was smooth, and the Ender Turing team has been very responsive and supportive throughout the setup. Review collected by and hosted on G2.com.

What do you dislike about Ender Turing?

So far, we haven’t experienced any significant drawbacks. Whenever we needed help or had questions about optimization, the support team was always ready to assist. Review collected by and hosted on G2.com.

What problems is Ender Turing solving and how is that benefiting you?

Before Ender Turing, analyzing customer communication across multiple channels was time-consuming and required manual effort. Now, with automated transcription and summarization, our team saves hours of work weekly. It also enables better context-sharing between agents and improves overall response quality. We're now able to act faster on critical conversations and deliver more personalized customer service. Review collected by and hosted on G2.com.