G2

Angela S.

Machine Learning Engineer

Small-Business (50 or fewer emp.)

1/30/2026

"Strong video labeling platform with excellent support"

5/5

What do you like best about Encord?

The customer support experience has been great. The team is clearly listening to feedback and actively developing new features based on what customers need. Our customer success manager always comes to meetings prepared with technical examples and walks us through solutions. Review collected by and hosted on G2.com.

What do you dislike about Encord?

It would be helpful to have more functionality for analyzing video clips, in addition to the existing tools for frame-by-frame analysis. That said, this has not hindered our ability to work on the platform and is already on the Encord team's radar. Review collected by and hosted on G2.com.

What problems is Encord solving and how is that benefiting you?

We were using another open-source tool for video annotation and running into performance bottlenecks - slow loading times and limited video annotation capabilities. The S3 integration in Encord means our data pipeline flows seamlessly without manual data transfers or memory management headaches. Native video support eliminates the technical friction we used to deal with. Loading times are better than our previous setup.

Furthermore, Encord's Index functionality lets us see our entire dataset in one place, which helps us identify gaps and improvements in our data. Having the ability to deeply analyze our dataset without creating the tool ourselves has saved a lot of time. We're not building and maintaining internal annotation tooling anymore. Our engineers can focus on model development instead of infrastructure. For a team moving fast, that matters. Review collected by and hosted on G2.com.