G2

Jennifer M.

Chief Human Resources Officer

Mid-Market (51-1000 emp.)

8/4/2026

"Employment Hero: A Powerful All-in-One Platform for the Entire Employee Lifecycle"

5/5

What do you like best about Employment Hero?

What I like best about Employment Hero is its ability to support and document the entire employee lifecycle in one platform. It provides a central location to securely store employee records, create and manage letters, forms and employment documentation, and maintain accurate records throughout an employee's journey with the business.

I also value how it streamlines HR administration by automating processes, improving compliance and providing easy access to information for both employees and managers. Having recruitment, onboarding, performance management, policy acknowledgements and employee records in one system helps improve efficiency, consistency and visibility across the organisation.

I would like the ability to be able to upload emails directly onto the employees file in the HR from Outlook as this would save my team and me considerable time when uploading documents. Review collected by and hosted on G2.com.

What do you dislike about Employment Hero?

While Employment Hero is a comprehensive HR platform, one area that could be improved is system notifications and visibility when integrations or features are not functioning as expected. For example, when the Go1 learning integration recently stopped working, training assignments were not being processed correctly, yet there was no alert or notification to administrators that there was an issue. Proactive system notifications for failed integrations, workflows or tasks would help prevent delays and improve the user experience.

Other areas for improvement include occasional limitations in reporting flexibility, where customised reports can be challenging to build without manual workarounds. Some workflows also require navigating multiple screens to complete what should be simple tasks, which can impact efficiency. In addition, the platform would benefit from greater transparency around system outages, feature issues and processing errors so administrators can identify and resolve problems more quickly.

Overall, Employment Hero provides strong functionality across the employee lifecycle, but enhanced system monitoring, more robust reporting capabilities and improved user notifications would make it even more effective. Review collected by and hosted on G2.com.

What problems is Employment Hero solving and how is that benefiting you?

Employment Hero solves the challenge of managing the employee lifecycle through multiple systems, spreadsheets and paper-based processes by bringing recruitment, onboarding, employment records, performance management, learning and policy management into a single platform.

For me, this delivers significant benefits in terms of efficiency, compliance and visibility. It provides a central source of truth for employee information, reduces administrative workload through automation, and ensures important documentation is securely stored and easily accessible. The platform also improves the employee experience through self-service functionality, reducing the need for HR intervention in routine tasks.

From a leadership perspective, Employment Hero helps me maintain accurate records, support compliance obligations, track employee development, and provide managers with the tools they need to effectively manage their teams. This allows me to spend less time on administration and more time focusing on strategic people initiatives that support business growth and employee engagement. Review collected by and hosted on G2.com.