--- title: Employee Navigator Reviews meta_title: 'Employee Navigator Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 163 reviews by the users' company size, role or industry to find out how Employee Navigator works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 163 scale: '5' date_modified: '2026-07-17' parent_category: name: HR url: https://www.g2.com/categories/hr --- # Employee Navigator Reviews **Vendor:** Employee Navigator **Category:** [Benefits Administration Software](https://www.g2.com/categories/benefits-administration) **Average Rating:** 4.6/5.0 **Total Reviews:** 163 ## About Employee Navigator Employee Navigator is a rapidly growing benefits and HR software provider integrated with over 400+ of the nation’s leading insurance carriers, payroll companies, and TPA’s. Its customizable and intuitive platform delivers brokers and employers a truly connected digital experience, streamlining the management of everything from online enrollment and onboarding to ACA reporting, time off tracking, and more. The company currently works with more than 5,000 brokers, providing benefits administration and HR products to over 175,000 companies and 14+ million employees and dependents. ## Employee Navigator Pros & Cons **What users like:** - Users find **Employee Navigator easy to use** , enabling seamless updates and enhancing the enrollment experience for employees. (20 reviews) - Users value the **exceptional customer support** provided by Employee Navigator, significantly enhancing their overall experience and confidence. (10 reviews) - Users rave about the **amazing customer support** of Employee Navigator, noting helpfulness and quick response times. (9 reviews) - Users appreciate the **easy integration** with payroll systems, enhancing benefits administration and streamlining processes efficiently. (8 reviews) - Users value the **seamless integrations** with payroll systems, enhancing efficiency in benefits administration and management. (8 reviews) - Intuitive (7 reviews) - Users value the **easy integrations** with carriers and payroll, significantly enhancing efficiency and user experience. (6 reviews) - Efficiency (6 reviews) - Features (6 reviews) - Navigation Ease (6 reviews) **What users dislike:** - Users find the **reporting inadequate** , struggling to obtain comprehensive data necessary for effective agency-level insights. (4 reviews) - Users note a **steep learning curve** with Employee Navigator, feeling stressed by vendor integration timelines and unclear processes. (4 reviews) - Users face **inadequate tracking** issues, struggling with manual data entry and difficulties in obtaining accurate reports. (3 reviews) - Users experience **integration issues** that can lead to confusion and stress during the setup process with various vendors. (3 reviews) - Users express frustration with **limited customization** options, impacting their ability to tailor the system to specific needs. (3 reviews) - Users find **missing features** in Employee Navigator, limiting plan designs and reducing event handling efficiency. (3 reviews) - Users find Employee Navigator **not user-friendly** , citing difficult navigation and poor customer support as significant drawbacks. (3 reviews) - Users express frustration with the **poor support services** of Employee Navigator, lacking helpful assistance and response quality. (3 reviews) - Approval Process (2 reviews) - Employee Management (2 reviews) ## Employee Navigator Reviews ### 1. Efficient HR Solution, Seamless Integrations with Some Hiccups **Rating:** 4.0/5.0 stars **Reviewed by:** Melissa B. | Controller, Chemicals, Small-Business (50 or fewer emp.) **Reviewed Date:** March 15, 2026 **What do you like best about Employee Navigator?** I appreciate that Employee Navigator keeps all of my employee files in one place, saving me from having to go through old paper files. It saves me time and reduces the need for double keying information, especially with the ability to integrate with other programs like our payroll company, ADP. This integration helps streamline processes and saves additional time by automatically updating certain data such as PTO and benefits packages. **What do you dislike about Employee Navigator?** Not all of the fields in Employee Navigator talk to ADP and vice versa. I feel like there should be a one for one conversation between the two programs, but it only ends up being a condensed version. I have to know what fields talk and which ones don’t, and others might run into issues when filling in my job. Employee Navigator's integration with QuickBooks feels cumbersome, and I’m concerned about the accuracy of my numbers. The setup might be difficult for someone who isn't tech-savvy. **What problems is Employee Navigator solving and how is that benefiting you?** Employee Navigator keeps all my employee files in one place, eliminating the need to dig out old paper files. It integrates with our payroll company, ADP, saving me time and preventing double keying of information. ### 2. Automated Carrier Updates That Save Time **Rating:** 4.0/5.0 stars **Reviewed by:** Amanda E. | Senior Administrative Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** April 09, 2026 **What do you like best about Employee Navigator?** The automated updates across all of my carriers save me a lot of time, especially compared with having to make the same changes separately on each individual website. **What do you dislike about Employee Navigator?** The interface feels dated and isn't always intuitive — simple tasks like updating an employee's information or running a report can take more clicks than they should. The learning curve for initial setup is steep, and the reporting options are limited compared to what I'd expect from a benefits platform. Customer support response times can also be slow when you need help with something urgent. I'm also not a huge fan of the reports set up and options. **What problems is Employee Navigator solving and how is that benefiting you?** It centralizes our benefits administration so I'm not manually notifying each carrier every time there's an enrollment change, termination, or life event. For a small company without a dedicated HR department, it saves a ton of time during open enrollment and keeps our employee records and benefits elections in one place instead of scattered across spreadsheets and emails. ### 3. Efficient Benefits Management with Streamlined ADP Integration **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Biotechnology | Mid-Market (51-1000 emp.) **Reviewed Date:** June 23, 2026 **What do you like best about Employee Navigator?** From enrollment through deduction management, Employee Navigator handles benefits efficiently. It’s also helpful for payroll admins when validating data. It’s cost-efficient as well. Integration with ADP was very streamlined. **What do you dislike about Employee Navigator?** The reporting function feels somewhat outdated, and the user interface could definitely be improved. Overall, it comes across as a bit old-school. **What problems is Employee Navigator solving and how is that benefiting you?** Open enrollment has become much more efficient for us. While the reporting function isn’t always ideal, it still supports data validation for deduction processing. Integrations with ADP WFN were also well streamlined, which reduced our workload by up to 30%. ### 4. User-Friendly Retirement Plan Tool That Makes the Process Straightforward **Rating:** 4.5/5.0 stars **Reviewed by:** Keli A. | Executive Administrator, Medical Practice, Small-Business (50 or fewer emp.) **Reviewed Date:** April 08, 2026 **What do you like best about Employee Navigator?** It’s very user-friendly, and everything is clearly labeled. We’ve really enjoy using it for our retirement plan, and it makes the process feel straightforward. **What do you dislike about Employee Navigator?** You have to click through several screens just to get to where you need to be to upload files. There are too many steps, and it makes the process feel more complicated than it should. **What problems is Employee Navigator solving and how is that benefiting you?** We use it for our retirement plan. As the main admin, I handle updates to all documents and keep employee information current. ### 5. Streamlined, User-Friendly, and Supportive Benefit Platform **Rating:** 4.5/5.0 stars **Reviewed by:** Emily C. | VP of HR, Mid-Market (51-1000 emp.) **Reviewed Date:** September 08, 2025 **What do you like best about Employee Navigator?** Employee Navigator has been an excellent platform for managing our employee benefits. The system is user-friendly, making it simple for both employees and administrators to navigate. Enrollment and updates are straightforward, and the platform provides clear guidance at each step, which has greatly reduced the number of questions we receive from staff. From an administrative standpoint, it has streamlined processes that used to be time-consuming, such as onboarding, managing benefits, and handling open enrollment. The reporting tools are also a strong feature, giving us easy access to accurate data when we need it. Overall, Employee Navigator has been a reliable and efficient solution that makes benefits management far less stressful. Our employees appreciate how easy it is to use, and we appreciate the time it has saved our HR team. **What do you dislike about Employee Navigator?** The reporting functionality could be more intuitive, as there is a learning curve when navigating the system and locating specific information. **What problems is Employee Navigator solving and how is that benefiting you?** Employee Navigator has helped streamline and simplify the way we manage employee benefits. It reduces the manual work involved in onboarding, open enrollment, and updating benefits, which saves our HR team valuable time and minimizes errors. The platform also makes the process easier for employees by providing a clear, self-service experience where they can review, compare, and enroll in benefits on their own. Having everything housed in one system has improved accuracy, enhanced communication, and created a more efficient workflow for both administrators and employees. ### 6. Excellent All-in-One Solution for Employee Data and Benefits **Rating:** 4.5/5.0 stars **Reviewed by:** Gavin G. | Senior People Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 06, 2026 **What do you like best about Employee Navigator?** It is a great software that houses both employee data and benefits. It is something that many benefit companies use and can help with EDIs or implementation. It works with most companies, their customer support is great. The Use for employees is very easy and to the point. **What do you dislike about Employee Navigator?** I think sometimes EDI feeds can take awhile but that can happen with any software **What problems is Employee Navigator solving and how is that benefiting you?** It helps bridge our gap with Benefit management and Open Enrollment, our HRIS was to complex and this assisted us in housing our Benefit Administration ### 7. Helpful HRIS Integration, But Manual Data Entry Still Needed **Rating:** 3.5/5.0 stars **Reviewed by:** Mellany W. | HR Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 06, 2026 **What do you like best about Employee Navigator?** That we can integrate it with our HRIS system makes it a lot easier to update benefits during open enrollment. **What do you dislike about Employee Navigator?** That we still have to manually input demographic information even though the information was pulled directly from our HRIS system. **What problems is Employee Navigator solving and how is that benefiting you?** No populating the correct benefits deductions as some employee were being prompted to fill out more information even though Employee Navigator did not give any notice they would have to fill that information out. ### 8. Simplifies Benefits and Payroll Integration, But Has a Steep Learning Curve **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** April 16, 2026 **What do you like best about Employee Navigator?** we use employee navigator to manage our benefits to employees. We integrated with our payroll system which made things much easier **What do you dislike about Employee Navigator?** Employee Navigator is difficult to use and has many components in many different places. It is not an easy program to just pick up and use. **What problems is Employee Navigator solving and how is that benefiting you?** It does our open enrollment and manages employee benefits through it ### 9. LOVE EN! **Rating:** 5.0/5.0 stars **Reviewed by:** kristina d. | HR Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 22, 2025 **What do you like best about Employee Navigator?** We love employee navigator it is so streamlined to use and it is great that it integrates with our payroll system makes benefit management so much easier. customer service is wonderful as well. I use this system every day. Our benefit broker implemented everything for us but there were no errors in that process. **What do you dislike about Employee Navigator?** Really the only issue i have with the system isn't even an issue with EN but out payroll systems limitation on connectivity with EN. it's a minor issue and one extra step so i don't mind it too much. no implementation issues. **What problems is Employee Navigator solving and how is that benefiting you?** benefit management ### 10. Amazing support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** July 12, 2024 **What do you like best about Employee Navigator?** User friendly- easy to do list and process to enroll employees- it is integrated with my onboarding /payroll platform Paylocity - so no manual need only validate the new user and employee get email direclty from Navigator. Employee have access to the platform to make personal changes too. I use the system weekly to finish onboard new hire - **What do you dislike about Employee Navigator?** would love for employee to be able to retrieve their medical card or direct link to the medical site instead of having to go a seperate site for carrier **What problems is Employee Navigator solving and how is that benefiting you?** I like the integration with onboarding site -employee can find all their carrier info on this site and enroll all at once. Employee can make personal update and it will update with all the carriers ## Employee Navigator Discussions - [How do I run reports in employee Navigator?](https://www.g2.com/discussions/how-do-i-run-reports-in-employee-navigator) - 1 comment - [How Much Does Employee Navigator cost?](https://www.g2.com/discussions/how-much-does-employee-navigator-cost) - 1 comment - [View Employee Navigator pricing details and edition comparison](https://www.g2.com/products/employee-navigator/reviews/employee-navigator-review-4882883?section=pricing&secure%5Bexpires_at%5D=2026-07-22+10%3A52%3A34+-0500&secure%5Bsession_id%5D=a0b69e10-9c43-451f-9c27-919bc5f9f121&secure%5Btoken%5D=0e0292db3582ae126a703e73f9ca8df897df2d8e3ef01e849c0df029d1868cac&format=llm_user) ## Employee Navigator Integrations - [ADP Workforce Now](https://www.g2.com/products/adp-workforce-now/reviews) - [Claude](https://www.g2.com/products/claude-2025-12-11/reviews) - [G&A Partners](https://www.g2.com/products/g-a-partners-g-a-partners/reviews) - [Paylocity](https://www.g2.com/products/paylocity/reviews) - [RUN Powered by ADP](https://www.g2.com/products/run-powered-by-adp/reviews) ## Employee Navigator Features **Core HR** - Organization Management - Time, Attendance, and PTO - Salary Structures - Compliance - Benefits Administration **Benefits Administration Platform Features** - Benefits Record Management - Enrollment Planning - Third-Party Carrier Integration - Document Management - Total Compensation Statements - Self-Service Portal - Regulatory Compliance - Mobile Benefits Access **Benefits Administration Platform Features** - Benefits Record Management - Enrollment Planning - Third-Party Carrier Integration - Document Management - Total Compensation Statements - Self-Service Portal - Regulatory Compliance - Benefits Dashboards - Mobile Benefits Access - Integrations / APIs - Internationalization - Mobility **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization - AI Image-to-Text **Platform** - Customization - Integration APIs - User, Role, and Access Management - Dashboards ## Top Employee Navigator Alternatives - [Rippling](https://www.g2.com/products/rippling/reviews) - 4.8/5.0 (11,578 reviews) - [HR Plus](https://www.g2.com/products/trinet-hr-plus/reviews) - 3.9/5.0 (450 reviews) - [Paylocity](https://www.g2.com/products/paylocity/reviews) - 4.4/5.0 (5,998 reviews)