--- title: Emotive Reviews meta_title: 'Emotive Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 208 reviews by the users' company size, role or industry to find out how Emotive works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 208 scale: '5' date_modified: '2026-07-17' parent_category: name: Marketing url: https://www.g2.com/categories/marketing --- # Emotive Reviews **Vendor:** Emotive **Category:** [SMS Marketing Software](https://www.g2.com/categories/sms-marketing) **Average Rating:** 4.5/5.0 **Total Reviews:** 208 ## About Emotive Emotive enables eCommerce businesses to scale 1:1 relationships through conversational text messaging. ## Emotive Pros & Cons **What users like:** - Users highlight the **affordable pricing** of Emotive, making it a top choice for effective SMS marketing. (2 reviews) - Users commend Emotive for its **user-friendly integration and significant boost in conversion rates** , enhancing overall marketing effectiveness. (2 reviews) - Users value the **exceptional customer support** of Emotive, enhancing their engagement and boosting sales effectively. (2 reviews) - Users highlight the **ease of use** of Emotive, praising its straightforward setup and helpful onboarding process. (2 reviews) - Users appreciate the **easy communication** through SMS with real-person interactions, enhancing customer engagement and satisfaction. (2 reviews) - Easy Implementation (2 reviews) - Users praise the **ease of use** of Emotive, appreciating its straightforward setup and helpful onboarding process. (2 reviews) - Users rave about the **seamless integrations** of Emotive with platforms like Shopify and Zapier, enhancing overall marketing effectiveness. (2 reviews) - Reliability (2 reviews) - Automation (1 reviews) **What users dislike:** - Users find the product **expensive** with unclear ROI and limited discount options for potential subscribers. (1 reviews) - Users find the **limited features** of Emotive restrict useful marketing options and hinder overall effectiveness. (1 reviews) - Users find the interface **not intuitive** , making navigation and usage more challenging than expected. (1 reviews) - Users experience **poor customer support** , especially with unhelpful account managers affecting overall satisfaction and onboarding experience. (1 reviews) - Users express dissatisfaction with **SMS issues** , highlighting the lack of accurate data from Emotive's analytics tools. (1 reviews) - Spam Issues (1 reviews) ## Emotive Reviews ### 1. Great Customer Service + Easy to use! **Rating:** 4.5/5.0 stars **Reviewed by:** Undra D. | Creative Director, Small-Business (50 or fewer emp.) **Reviewed Date:** March 03, 2025 **What do you like best about Emotive?** The best part about Emotive is how easy the dashboard is to use and the customer experience manager. Mine has not only helped me learn the best practices of SMS but has actually implemented most of it for me. As a small business owner, they have been invaluable - adding back precious time to my day. **What do you dislike about Emotive?** I wish they had an app so that I can reply to my customers without having to log into the dashboard **What problems is Emotive solving and how is that benefiting you?** Emotive is helping me to speak with my customers directly in a more intimate way. They are ultimately helping me to customer retention and sales. ### 2. Emotive is a MUST for small businesses. **Rating:** 5.0/5.0 stars **Reviewed by:** Erik V. | VP, Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2024 **What do you like best about Emotive?** Our company began using Emotive for our SMS marketing 1 year ago. The platform is easy to impliment and intigrate, is user-friendly, competitively and economically priced, and has significantly boosted our conversion rates while helping us capture valuable customer data. My account representative, JC, has been instrumental in making this partnership seamless. He provides exceptional support, guiding me through the various features and showing me how to maximize the platform's potential, which is key to our success! JC’s expertise in copywriting and setting up functional elements like customer flows and broadcasts has been invaluable. His turnkey assistance allows me to focus on other aspects of my position while knowing my SMS marketing strategy is in capable hands. As a service I use every day, I can’t recommend Emotive enough for anyone looking to enhance their customer engagement and elevate their marketing efforts. Thank you, Emotive and JC, for helping take our business to the next level. **What do you dislike about Emotive?** There is nothing negative to say about Emotive. **What problems is Emotive solving and how is that benefiting you?** Emotive is allowing us to capture customers for future SMS marketing campaigns, which helps us grow our sales and email list. ### 3. One Among Many SMS Services **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Arts and Crafts | Small-Business (50 or fewer emp.) **Reviewed Date:** April 10, 2025 **What do you like best about Emotive?** I like the ease of use. The setup is pretty straightforward and their onboarding is helpful. They have a calendar with ideas of subjects and occasions to send messages. **What do you dislike about Emotive?** The cost is high and I haven't really seen an ROI. Once onboarded, the assigned account manager was not as helpful. There is no option to provide a free download in exchange for phone number, only a discount is available to offer subscribers. Unfortunately, not everyone offers discounts. **What problems is Emotive solving and how is that benefiting you?** I'm able to reach customers quicker than email. The service also provides a way to follow up with customers after they may not have opened an email. The benefit is that the message gets seen one way or the other. ### 4. Turbocharge Your ROI! **Rating:** 5.0/5.0 stars **Reviewed by:** Trevor A. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** October 30, 2024 **What do you like best about Emotive?** Emotive consistently generates a 35X ROI each and every month for my clients. Some of my clients see even greater ROI, and it all has to do with conversational messaging which allows shoppers to interact and speak to a real person via SMS. It was super easy to implement. They have an onboarding team that helps you through the process, and no technical expertise is needed. It was amazing. It also inegrates with all of the apps we use (shopify, omnisend, zapier, etc). A lot of SMS services allow for broadcast messaging (a la email blasts), but Emotive's approach is a bit different which allows for your shoppers to actually respond to any message you send. This generates a new level of engagement and gives your brand a chance to make a happy customer, each and every time. The best thing about it is the pricing. Yes, there are other services out there, but Emotive's pricing is so good that I recommend it every time over any of their competitors. **What do you dislike about Emotive?** There is nothing to dislike. Serisouly. It's ALL GOOD! No complaints. **What problems is Emotive solving and how is that benefiting you?** Solves our SMS implementation and has taken our ROI to new levels. ### 5. So far, so good. Glad we choose Emotive. **Rating:** 4.0/5.0 stars **Reviewed by:** Paul C. | Inbound Evangelist, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** September 25, 2024 **What do you like best about Emotive?** The platform itself is super intuitive, but what really stands out is their support. Need help? You’re not filling out tickets or waiting for days—you’re literally one text away from someone jumping in to save the day. Think of them like the pit crew of SMS marketing. **What do you dislike about Emotive?** Pricing can scale quickly: While it’s affordable for small brands, be aware—if you start seeing major success, the cost will rise along with your results. It’s not a dealbreaker, just something to keep an eye on. **What problems is Emotive solving and how is that benefiting you?** Emotive is helping us cut through the noise and connect with our audience directly through SMS, which drives real results. Instead of emails getting buried, we’re able to send personalized, timely messages that lead to more opt-ins and sales. Their platform makes it easy to scale campaigns quickly, and their hands-on support ensures we never hit a snag. Overall, Emotive has been key in boosting engagement and driving measurable sales for our eCommerce clients. ### 6. Great experience working with Emotive **Rating:** 5.0/5.0 stars **Reviewed by:** Ahmad Z. | MD, Small-Business (50 or fewer emp.) **Reviewed Date:** September 08, 2024 **What do you like best about Emotive?** It was great working with Emotive. 10/10 for their sales pitch, and 10/10 for their customer support. I've worked with competitor SMS marketing software before but no one can beat Emotive's customer support experience. Overall when it comes to numbers, SMS marketing has been the big thing for us in 2024, and Emotive's popup and pixel surely helped a great deal in that. They actually care about your growth. **What do you dislike about Emotive?** Nothing at the moment, but I would say their pricing is on the higher end of things. **What problems is Emotive solving and how is that benefiting you?** SMS marketing has always been difficult for us, Emotive solved that right off the bat. Their team handles things for us, and they equipped my team in writing better campaigns and handle automation. In our industry, some customers like to have a dedicated person to talk to - but we can't reply to everyone. Emotive took that problem off the table as well. ### 7. Emotive - Above and beyond **Rating:** 5.0/5.0 stars **Reviewed by:** Megan E. | Director of Marketplace Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** September 23, 2022 **What do you like best about Emotive?** We have been partnering with Emotive for our SMS marketing needs for several years now, and our experience has been nothing short of exceptional. Emotive has proven to be a very reliable and effective partner, seamlessly integrating into our marketing strategy with minimal effort required on our end. Their platform works efficiently in the background, allowing us to focus on other aspects of our business while they handle our SMS campaigns with precision. The ease of management and the outstanding support from their team have made our collaboration smooth and productive. I highly recommend Emotive for anyone looking for a dependable and efficient SMS marketing solution. They have consistently delivered great results for us, making them an invaluable part of our marketing efforts. **What do you dislike about Emotive?** I really don't have any cons at this time. **What problems is Emotive solving and how is that benefiting you?** Brand/Customer connection. Ever since starting with Emotive, we've really been able to build our brand and that connection with our customers. Increased our conversion from the experiences Emotive offers. **Official Response from Leslie Juarez:** > Hello Megan, Wow! Thanks for taking the time to write this fantastic 5-star review. You really made our day :) We are excited to continue our partnership and provide you with the best-in-SaaS customer experience. If you are ever looking for LIVE help from our team, we host Daily Office Hours every day of the week! Our SMS experts can definitely give you a hand with Experience templates. If you can't drop into Daily Office Hours, in emotive, you'll find an Experience Library that contains preset templates that can be edited in just a few clicks! -Leslie ### 8. Reliable Service, Great Results, Easy-to-reach Friendly Customer Service Reps **Rating:** 5.0/5.0 stars **Reviewed by:** Christopher P. | Director of Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** July 23, 2024 **What do you like best about Emotive?** Easy to use, easy to make changes, customer service reps are always helpful (and easy to reach). Solid reliable platform. **What do you dislike about Emotive?** Once, over two years ago, for a few hours the service went down. Their customer service team contacted us through email to let us know there was a problem. It never happened again. **What problems is Emotive solving and how is that benefiting you?** We have been using Emotive for our SMS campaigns for over two years. They are a great company to work with and their customer service is fantastic. The platform is always reliable, and the customer service reps are always helping with suggestions on how to improve campaign performance (they are also very easy to reach). Their analytics are easy to follow and shows exactly how each campaign is doing. We are a large company that sends over 100 SMS message a month, and have always had great results. Would definitely recommend Emotive to anyone who wants to increase their SMS campaign ROI. ### 9. A Great Customer Centric SMS Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Matt S. | President & CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** December 19, 2024 **What do you like best about Emotive?** emotive has brought a personalized customer centric experience to our customers and has helped us to engage our customer base and boost our sales in the process. We have a measurable increase in customer engagement and in revenue since we began working with emotive. **What do you dislike about Emotive?** Really no downsides. The offer a ROI guarentee, and if you're not satisfied in the first month or so, then you cancel. Really no risk. **What problems is Emotive solving and how is that benefiting you?** As a small business, we don't have a large markeing department to help us get in front of potential customers. emotive helps leverage SMS and get potential customers that are interested in the brand and drives them to the website and converts into customers. ### 10. Highly Recommended! **Rating:** 5.0/5.0 stars **Reviewed by:** Stephanie R. | Content Development Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** July 26, 2024 **What do you like best about Emotive?** My team and I use Emotive daily and it's very user-friendly! Integrating it with Shopify and Klaviyo has been incredibly helpful. My favorite feature is the abandoned carts, which lets us track and communicate with our customers during their shopping experience. **What do you dislike about Emotive?** At the moment, I have no negative experiences with the platform or their team. **What problems is Emotive solving and how is that benefiting you?** My team was initially very hesitant to use SMS marketing, but our experience with Emotive has completely changed our perspective. While email marketing is an effective way to reach our customers, people are generally more likely to check their phones than their emails. We particularly noticed this during Prime Day, where SMS proved to be a quicker and more efficient way to reach our customers during this busy sale day. ## Emotive Discussions - [How much does emotive SMS cost?](https://www.g2.com/discussions/how-much-does-emotive-sms-cost) - 1 comment - [View Emotive pricing details and edition comparison](https://www.g2.com/products/emotive/reviews/emotive-review-4512925?section=pricing&secure%5Bexpires_at%5D=2026-07-18+21%3A42%3A01+-0500&secure%5Bsession_id%5D=98580f1a-2a82-4dbd-9693-8bcb955b269e&secure%5Btoken%5D=776cf0417bddf3bbf62935a7f8c5d76ceb44cd3be0282e0892869041881cc1c5&format=llm_user) ## Emotive Features **Text Messaging** - Bulk SMS - Two-Way Text Messaging - Text Scheduler - Automatic Replies - Automatic URL Shortening - MMS Marketing - Personalization - Transactional SMS **SMS Platform** - Reporting - Automation - White Label - Text-to-Landline - Short Codes - API Integration **Agentic AI - SMS Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making **AI Automation - SMS Marketing** - AI SMS **AI Content Generation - SMS Marketing** - AI SMS ## Top Emotive Alternatives - [Attentive](https://www.g2.com/products/attentive/reviews) - 4.5/5.0 (1,465 reviews) - [Klaviyo](https://www.g2.com/products/klaviyo/reviews) - 4.5/5.0 (1,311 reviews) - [Postscript](https://www.g2.com/products/postscript/reviews) - 4.8/5.0 (155 reviews)