KV Kelly V. Mid-Market (51-1000 emp.) 5/25/2023 "Emite enabled us to notch up our Contact Center data in the best possible way" 5/5 What do you like best about emite? With the implementation of a new Cloud based Contact Center tool for our business, we quickly identified the need for a powerful tool for our reporting purposes. The potential of the eMite application became instantly clear! Once we teamed up with eMite, we did not only gain access to a fantastic tool to create custom reports for monitoring conversations and agent performance (both in realtime as for historical data), we also received the necessary support from eMite specialists that worked alongside us to help set up our wallboard and dashboard that suit our needs to a tee. Review collected by and hosted on G2.com. What do you dislike about emite? Up until now, every issue (however small) we encountered so far was taken up and is followed up by a great team of co-workers. I'm also impressed with the way eMite is open for customer input and values customer suggestions for improvements. For me, if I really need to express a dislike, it would be that when I started exploring the possibilities for creating custom KPI's to use in wallboards and dashboards, I am convinced I created perhaps one to many but as the system lacks the possiblity to easily identify the redundant onces, I tend to leave it in the tool to be save in stead of doing an easy clean up the redundant onces Review collected by and hosted on G2.com. What problems is emite solving and how is that benefiting you? Transforming the vast amount of raw data into clear and meaningful wallboards and dashboard that can be interpreted at a glance and therefore not only increase productivity but also identify what is important for our business performance. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic See what 5 reviewers think of emite 4.7 out of 5 ยท Verified reviews from real users [ Read all reviews ](https://www.g2.com/products/emite/reviews)