Hi Scott, thank you for your review, we appreciate the feedback. We’re happy to hear that you’ve had an overall positive experience with Chrome River EXPENSE and find the solution quick and easy to use.

We’d also like to address your concerns and let you know that the issues you mentioned can easily be resolved with additional product training, which your administrator can provide. Please see below for a breakdown addressing your concerns:

1. Process Visibility

With Chrome River’s tracking capabilities, both users and administrators (approvers/finance) have full visibility into where expenses are in the approval process, as well as the timeline for completion.

2. Matter Numbers

Your firm made the decision to require matter numbers when setting up the system, since billable expenses at a law firm must be assigned to a matter number. Chrome River enables customers to fully configure the system around their business requirements and procedures.

3. Adding Receipts

Photocopying and uploading receipts is just one way of adding receipts to an expense report. Chrome River also supports mobile expense reporting, so you can submit expenses anywhere, from any device and get reimbursed faster. Here are some of the ways you can upload receipts with Chrome River:

- Direct integration in the Uber app

- Ability to forward receipts received in email

- Ability to snap & send receipt photos via email

- A free app in the App Store (Chrome River SNAP) to snap receipt photos and upload them instantly

Everything I’ve mentioned above is available right now in your current version of Chrome River, and even more great features are available with the Mercury platform that your firm will be upgrading to soon.

We value your business and want to ensure you have an outstanding experience every time you use Chrome River. Please reach out to me directly if I can be of further assistance.

Best regards,

Serge Merkin

Customer Success Manager, Chrome River