G2

Scott H.

Executive Director

Mid-Market (51-1000 emp.)

9/7/2022

"Embrace provides premier software solutions by making customer service their top priority."

5/5

What do you like best about Embrace?

Very few businesses value customer service like Embrace. Their responsiveness to districts' needs is amazing. We purchase their IEP, 504, MTSS, and Medicaid programs. Each program is simple to use, is supported equally by its customer support and integrates seamlessly with other educational software. Review collected by and hosted on G2.com.

What do you dislike about Embrace?

I can honestly say, the only thing I dislike about embrace is that it is not supported financially by our state board of education. ISBE gave millions of dollars to private contractors to develop an IEP system that no one in the state uses. I am not sure why ISBE and Embrace were unable to work toward a common solution. I can't say this is the fault of embrace, but they have not come forward and discussed why ISBE would not contract with them. Review collected by and hosted on G2.com.

What problems is Embrace solving and how is that benefiting you?

Embrace continues not just to stay abreast of changes in Medicaid, but some of their employees have assisted Illinois with expanding Medicaid reimbursement. This forward-thinking has allowed them to begin modifying their programs to implement those changes the day they are signed into Law in Illinois. Review collected by and hosted on G2.com.