I'd say my favorite feature in EmberQA is the Red Flag alerts that you can configure. The coolest part is you don't even have to be super specific when setting them up and their AI is able to detect the issues you are looking for. For example, I use EmberQA to help train and monitor my voice agents I deploy for businesses and all I have to do is type in "Customer Frustration" and somehow it is able to detect customers that are getting annoyed when they call. Review collected by and hosted on G2.com.

I wish there was a dark theme, working late hours it gets kind of rough on the eyes. Review collected by and hosted on G2.com.