G2

Renee T.

Customer Experience Manager

Mid-Market (51-1000 emp.)

2/14/2022

"Emarsys Is clever and easy"

4/5

What do you like best about SAP Engagement Cloud (formerly SAP Emarsys)?

It's super easy to use and you don't need to know how to code. The help guides, the service centre and the CSM's are super helpful. I've used a few ESP's and the support you get with emarsys far outweighs some of the bigger names out there. Review collected by and hosted on G2.com.

What do you dislike about SAP Engagement Cloud (formerly SAP Emarsys)?

The costs can get quite high if you're growing your database rapidly. The analytics on some modules could be improved, such as web channel. Review collected by and hosted on G2.com.

Recommendations to others considering SAP Engagement Cloud (formerly SAP Emarsys):

If you're looking to get to speed to market and drive 1 to 1 communications with your customers with a supportive team, then emarsys is definitely a great option. Review collected by and hosted on G2.com.

What problems is SAP Engagement Cloud (formerly SAP Emarsys) solving and how is that benefiting you?

Drive better personalisation through email and on site. Email brings in a significant traffic to our website and app. Speed to market with emarsys is so quick with templates etc. Review collected by and hosted on G2.com.