G2

Nizar A.

IT Service Desk Technician

Mid-Market (51-1000 emp.)

7/15/2026

"Solid desk booking tool, minor admin gripes"

4.5/5

What do you like best about elia?

Honestly the biggest win for us was how little training we had to do. We rolled this out during our office move and I was bracing myself of "how do I book a desk" tickets, but people just figured it out from the floor plan on their own. The Outlook sync has been clutch too — bookings just show up on people's calendars automatically, no one has to think about it. Their website is so easy to use and its user friendly , i really like the performance overall Review collected by and hosted on G2.com.

What do you dislike about elia?

The occupancy analytics are useful but not always spot-on; we've seen it undercount on days when the office was clearly busier than the dashboard showed. Also wish there were a few more filter options on the floor plan — right now it's hard to quickly search for "desks near my team" versus just browsing the whole map manually. None of it's a dealbreaker, just rough edges. Review collected by and hosted on G2.com.

What problems is elia solving and how is that benefiting you?

Before elia, we didn't really have a system for managing seats in the new office — it would've been a mess of spreadsheets and people just claiming desks first-come-first-serve, or worse, showing up and finding nowhere to sit. elia gave us an actual booking system from day one, so people can see what's open and grab a spot before they even come in. It's also solved the "who's actually in the office" problem — instead of guessing or messaging around, people can just check who's booked in and plan their in-office days around their team. On the admin side, the usage data has been the biggest benefit for me personally — I can actually show leadership real numbers on how much of the space is getting used instead of just guessing, which matters a lot when they're deciding whether to keep or shrink the footprint. Review collected by and hosted on G2.com.