![Kaitlyn E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kaitlyn E.")
KE

Kaitlyn E.

Senior Technology & Delivery Specialist, Inventory Manager

Enterprise (\> 1000 emp.)

3/14/2022

"Flow and Ease of Use"

5/5

What do you like best about CDK CRM?

The system works well to discover all of our customers that we have in the database and allows us to figure out how in-depth we need to be to acquire their business. We have so many customers that we get internet leads on, show up to the dealership or by phone, and we need to be able to track the conversation progress. Review collected by and hosted on G2.com.

What do you dislike about CDK CRM?

Thus far I personally don't have any dislikes. Just recently the "flow" of automated tasks has been updated for all new leads which have been a huge help so unnecessary tasks aren't created. I understand that it can't apply to old leads but maybe one day there will be a workaround to make it so. Review collected by and hosted on G2.com.

Recommendations to others considering CDK CRM:

Strongly suggest this platform as it creates many opportunities to be successful in your business. Review collected by and hosted on G2.com.

What problems is CDK CRM solving and how is that benefiting you?

Same as mentioned above. The "flow" has been resolved for all new leads and making sure that salesman responds to our internet leads guests promptly to best get their business. Review collected by and hosted on G2.com.

Show More

Current UserValidated ReviewerSource: Organic

See what 71 reviewers think of CDK CRM

4.4 out of 5 · Verified reviews from real users

[
Read all reviews
](https://www.g2.com/products/cdk-crm/reviews)