Egencia by Amex GBT consistently delivers a seamless, reliable, and user‑friendly business travel experience. Their platform makes booking, managing, and adjusting travel incredibly efficient, and their customer support is responsive and knowledgeable. The combination of strong technology, clear reporting tools, and dependable service makes them an excellent partner for any company looking to streamline corporate travel. Review collected by and hosted on G2.com.
Limited customization — Some policy settings and approval flows feel rigid, making it harder to tailor the platform to unique company needs.
Interface complexity — The layout can feel cluttered, and certain tasks (like modifying multi‑leg trips) take more clicks than they should.
Inconsistent support experiences — While support can be excellent at times, response quality and speed vary depending on the channel and issue.
Mobile app limitations — The app doesn’t always offer the same functionality as the desktop version, which can slow things down while traveling.
Supplier availability gaps Review collected by and hosted on G2.com.
We appreciate your feedback and are pleased to hear that our 24/7 support and self-service options have been beneficial for managing travel changes or cancellations. We are committed to providing a seamless experience for our users.