G2

Daniela A.

Customer Support Professional

Enterprise (> 1000 emp.)

8/5/2019

"Egain allows integration with the brand and the customer on another level."

4.5/5

What do you like best about eGain Social?

I like this application because it allows the brand to be humanized by giving it a presence in social networks and that our clients can interact as they do with a friend, I like Egain because it allows to establish a control panel of all the social networks of a brand in a same platform, this allows a client to be attended immediately and receive a timely response according to the origin of your question. Egain also has an artificial intelligence system that helps and keeps the client pending, always giving him options and answering frequently asked questions. Review collected by and hosted on G2.com.

What do you dislike about eGain Social?

I have noticed a certain deficiency in terms of artificial intelligence, although carefully configured, you can incorrectly interpret a question and give an incorrect answer, I think it is necessary to adjust some details before allowing the chatbot to interact independently with the client. Review collected by and hosted on G2.com.

Recommendations to others considering eGain Social:

I highly recommend Egain, I believe that Egain will take the relationship that your company has with your client to the next level, they will no longer see you as a simple brand but as an ally and that is invaluable. Review collected by and hosted on G2.com.

What problems is eGain Social solving and how is that benefiting you?

The benefits that we have received working with egain are incalculable, it has allowed our brand to have a presence in social networks and humanize our brand so much that people can feel that they are talking with a friend, thanks to its monitoring it allows us to know what our company wants. potential client and we can reach your emotional space more. In general terms egain makes us better. Review collected by and hosted on G2.com.