G2

Paola A.

Customer Support Professional

Enterprise (> 1000 emp.)

7/28/2019

"The easiest way to keep the customer happy."

4.5/5

What do you like best about eGain Social?

Egain is synonymous with customer service, it offers you everything you need from its main panel so you can attend to the customer and offer them the help you are requesting, remember that on the internet people do not expect much for an answer, since it is very easy go to another page so Egain allows you to answer immediately, you can set up a chat bot that catches the client in the first message with a response or a general greeting, and then I will go deeper into the solution that the client requires, egain It allows you to integrate several social networks and predate from their main screen chronologically as the messages arrive. Review collected by and hosted on G2.com.

What do you dislike about eGain Social?

Its interface is easy but it feels that its design can be improved, the chatbot only use it for general greetings and frequent answers that are easy to detect because if I do interpret the message I could be wrong and that would be a damage to the brand. Review collected by and hosted on G2.com.

Recommendations to others considering eGain Social:

I recommend the application because I don't know another one that allows you to attend several accounts at the same time and in such an efficient and effective way, you can give your brand a more personal touch. Review collected by and hosted on G2.com.

What problems is eGain Social solving and how is that benefiting you?

It allows us to create a bond with the client that feels attended first hand, we can catch more clients in the first message since the automatic greeting keeps them online and grateful for having been taken into account. Review collected by and hosted on G2.com.