G2

Amn J.

Quality Assurance Engineer

Enterprise (> 1000 emp.)

12/20/2022

Business partner of the seller or seller's competitor, not included in G2 scores.

"#1 knowledge-powered AI platform for customer mail engagement-eGain"

4.5/5

What do you like best about eGain Mail?

eGain is best for companies to manage customer emails and webforms responsively and effectively, so when you respond to inbound inquiries promptly and professionally every time with instant response.

Some of the salient features which i liked are:

1. Fully web-based administration, which enables remote administration.

2. It has multichannel and as well as channel-specific analytics.

3. Best gain with eGain over user access and role authority.

4. Easy to use the widest variety of deployment options, eg. subscription-based etc.

5. Complete customer information and interaction history, as well as the automation-based service, which helped manage customers effectively. Review collected by and hosted on G2.com.

What do you dislike about eGain Mail?

Although the application is best as per service experience but something i really wanted to be improved are:

1. Application is a little bit sluggish when experiencing heavy load.

2. UI should be easier to use or user-friendly.

3. Should have more product customization options plans. Review collected by and hosted on G2.com.

What problems is eGain Mail solving and how is that benefiting you?

eGain mail helped me in managing customer requests in a wider scope and, through its automated mail service, helped in managing business cost effrectively.It's customization plans helped me to choose an effective solution for my business requirement. Some of its features are just awesome, like customer analytics, AI based suggestions and easy administration etc helped me alot. Review collected by and hosted on G2.com.