Jonathan  M.
JM
Data Analytics
Online Media
Mid-Market (51-1000 emp.)
"Best customer Mail Management"
4.5/5
What do you like best about eGain Mail?

Approaching email and webform enquiries are managed using predefined work processes. Contains administration-level triggers to automate email steering and checking. In-depth analysis of the content of all inbound email enquiries. Capability to deliver pre-programmed messages and direct professionals' responses. All client questions are answered and followed up. Review collected by and hosted on G2.com.

What do you dislike about eGain Mail?

Because it lacks a notification manager, one must repeatedly access the system to see the news, which we cannot find out. Unfortunately, the maximum attachment size is limited, thus we must rely on third-party file sharing services. Review collected by and hosted on G2.com.

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4.1 out of 5 · Verified reviews from real users

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