G2

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

10/19/2022

"Customer service and contact center agents tools they need to help online customers"

5/5

What do you like best about eGain Cobrowse?

It lets agents give real-time, collaborative, high-value support. By helping people right when they need it, your business can turn website visitors, who are customers or potential customers, into profitable, long-term customers. Review collected by and hosted on G2.com.

What do you dislike about eGain Cobrowse?

Interface design could be improved. API integrations limited. Not easy to get in touch with Support. Review collected by and hosted on G2.com.

What problems is eGain Cobrowse solving and how is that benefiting you?

Agent and customer can fill out forms together, field by field. They can even highlight certain parts of a form or web page to make them easier to see.

Lets you set up business rules for certain web pages. For example, a business rule can be written to stop agents from submitting forms or viewing sensitive information in certain form fields. Review collected by and hosted on G2.com.