G2

Victor C.

Customer Support Professional

Enterprise (> 1000 emp.)

4/29/2019

"A close experience with the client."

4.5/5

What do you like best about eGain Chat?

eGain has an outstanding platform! The chat functions make it super simple for customers to engage with CSRs and the analytics it can track is perfect for any business. I find it an excellent option for those people who want to have a flexible schedule and make their life a perfect balance with work. They give people the opportunity to learn and grow with the company. Review collected by and hosted on G2.com.

What do you dislike about eGain Chat?

Absolutely nothing that disgusts me, I am completely satisfied with the service we provide, the principle allows us to access the reports, but I think it was more than inexperience, but it could also be resolved, so I do not think it is relevant. Review collected by and hosted on G2.com.

Recommendations to others considering eGain Chat:

I recommend them to all those who want to improve both the quality of attention they offer to their clients and those who want to create a bond of closeness with their customers. It is a great chat feature which our clients very much enjoy. It always them to speak with us in real time without having to utilize email and wait for a response. Review collected by and hosted on G2.com.

What problems is eGain Chat solving and how is that benefiting you?

Undoubtedly the coexistence with the client through eGain is the greatest benefit that has brought to our company since apart from giving a better quality in the attention, it gives a better mood to the clients and feels a proximity through this platform. It has also made us rethink many plans how to deal with our customers and that has made our attention improve a lot. Review collected by and hosted on G2.com.