G2

Mushir K.

Healthcare payer

Mid-Market (51-1000 emp.)

4/10/2025

"Effortless Call handling with Awesome features !"

4.5/5

What do you like best about eGain Call Track?

I use eGain Call Track everyday across different shifts, and it's become a must-have for handling thousands of interactions smoothly. It's packed with awesome features like smart call categorization, workflow automation, and knowledge base integration, which is really helpful. The set up is quick and easy, needing only a little training, and eGain's customer support has always been fantastic, I can always expect quick response from them. Integrating call tracking with our current CRM and existing system was super smooth ! Review collected by and hosted on G2.com.

What do you dislike about eGain Call Track?

There might be a bit of a delay in peak hours. But that's very rarely, during extremely high volume of calls, there might be slight delays in system response. Review collected by and hosted on G2.com.

What problems is eGain Call Track solving and how is that benefiting you?

It's making our job a lot easier by keeping everything organized in one place. It helps manage a ton of calls, speeding up our task, taking less time & allowing us to work more smoothly. All of this means, our customer service for the customers can be faster, simpler and eventually would bring us more business, that would result in more revenue at the end. Review collected by and hosted on G2.com.