eDesk offers plenty of customization options and helps streamline our workflow by letting us bring all of our sales channels together on a single platform. They also offer good support through their live chat option. Review collected by and hosted on G2.com.
The user interface isn’t exactly the most friendly or the easiest to navigate at first. That said, once you get the hang of it, it works well and does what you need. Review collected by and hosted on G2.com.
Hi there,
Thank you for taking the time to share your feedback! We’re delighted to hear that eDesk is helping you streamline your multi-channel workflow, customise your setup, and stay on top of customer messages across weekends and holidays.
We also appreciate your honest feedback on the user interface. We know there can be a learning curve when getting started, and we’re always looking for ways to make eDesk more intuitive and easier to navigate. It’s great to hear that once you got familiar with the platform, it’s working well for your team.
Thanks again for choosing eDesk and for the kind words about our live chat support!
Best,
The eDesk Team