Advanced mixed reality technology is available with Dynamics 365 Remote Assist, which enhances the calibre and efficacy of remote support. This technology supports remote video and phone calls, file sharing, and real-time annotations. Providing remote support without on-site visits lowers travel expenses and downtime. Review collected by and hosted on G2.com.

Technical problems and network outages impact the tool's usability sometimes. Also, additional configuration and customisations are necessary to integrate Dynamics 365 Remote Help with other tools and systems, which is a labour-intensive and complicated process. Review collected by and hosted on G2.com.