Verified User in Insurance
AI
Small-Business (50 or fewer emp.)
"Amazing Customization and Powerful Automation for Texting & Email Templates"
5/5
What do you like best about Dynamics 365 Customer Insights?

The customization and capabilities with texting and email templates is amazing. We are able to pull information into these templates from more areas than just the contact or account. The automation possibilities are endless and deliverability is very quick. Its a bit pricey vs. others out there but does so much more. Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Customer Insights?

I think they still need to improve the AI intelligence a bit. It handles basic requests fine, but whenever I try something more complex, it errors out every time. Review collected by and hosted on G2.com.

See what 18 reviewers think of Dynamics 365 Customer Insights

4.0 out of 5 · Verified reviews from real users

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