G2

Kaitlyn G.

Senior UX Researcher

Mid-Market (51-1000 emp.)

Originally submitted 11/16/2020

"Dovetail Review"

4.5/5

What do you like best about Dovetail?

I like that there is one place to store our research. In the past we had research documented in random Word docs, notebooks, and PowerPoint decks. Now if I want to see what another researcher has or if a topic/feature has been researched I can search Dovetail and find the person, feature, product, or problem I'm looking for. I also love that I can share the information publicly with my development teams. When I finish a round of research I create and insights page and do a research debrief with the stakeholders. Review collected by and hosted on G2.com.

What do you dislike about Dovetail?

Tagging is difficult in the tool. I end up creating tags when I'm analyzing all my calls to help pull quotes together. If I don't care about having quotes I don't tag at all. It is very time consuming to sift through 6-7 hours of transcripts and fix the words/grammar and then figure out a tagging structure. I would rather do a keyword search if I was trying to find something specific rather than trying to help my future self with tagging. On that note, the transcription of the video is so so. I find that Gong does a much better job of parsing out the words. Review collected by and hosted on G2.com.

Recommendations to others considering Dovetail:

I would recommend it to others. It's a great place to capture all of your qualitative research documentation. Even some of your quantitative research write-ups could be stored here. You can create some standards for your research team which is nice, however the tagging is more work than it's worth in my opinion. I would suggest you get your team together on a regular basis to come up with tags and structure for your information so you can find it and it's documented consistently. We did a lot of that in the beginning and it's helped. We use it mostly for information sharing and it fulfills its purpose. Review collected by and hosted on G2.com.

What problems is Dovetail solving and how is that benefiting you?

We are using Gong to house our insights or research write-ups after each round so everyone can find it. We also use it to store our interviews, notes, and examples provided by our participants so that we can find them later if they're needed. Review collected by and hosted on G2.com.

Response from Dovetail Research of Dovetail

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Thank you for taking the time to review Dovetail Kaitlyn 🚀We appreciate it!