This software is pretty user-friendly. Easy to create and send email campaigns. Setting up programs for auto send it's pretty simple as well. Integration is a whole different story Review collected by and hosted on G2.com.
Do integration, tech-support, customer service, account manager, anything that is not the software. Any type of problem arises it will take over a week to get in contact with anyone and after contacting someone about two months to get a fix. Review collected by and hosted on G2.com.
Hey Brian,
Thanks for the feedback and we're sorry things didn't quite go to plan.
I wanted to add some extra context to the situation and to pick up on some of your comments. We successfully and effectively integrate with many e-commerce and CRMs systems. We offer comprehensive 'off the shelf' style integrations and we can also cater for quite customized/bespoke functionality requirements (which sometimes involves collaborating with our Professional Services team). I know you had a bespoke requirement in your integration, but in the end, decided not to move forward with the project.
We're sorry you found it difficult to get hold of the right people when you needed them. We'll review this more closely and will make any adjustments we need to. We know it's important for us to be accessible and timely with responses to customers. We're sorry if it hasn't quite happened this time around - we'll investigate.
If you'd like to continue discussions, you can get me at support@dotdigital.com.
Regards
Darren H