G2

Lakshay L.

Public Speaking Club – Active Member

Small-Business (50 or fewer emp.)

4/23/2026

"Helped us understand why customers were not coming back"

4.5/5

What do you like best about DOPE?

The WhatsApp-based feedback collection has made the biggest difference for us. Our Indian customers respond on WhatsApp at a much higher rate than over email, and the response rates we’re seeing now are significantly better than anything we achieved before. The churn prediction signals are also very useful, being able to identify which customers are at risk before they stop buying gives us time to reach out, address issues early, and retain them. Review collected by and hosted on G2.com.

What do you dislike about DOPE?

The dashboard has a bit of a learning curve at first. It took me a few days to figure out which metrics to prioritize and how to interpret the sentiment scores correctly. A short onboarding guide would make it easier for new users to get comfortable with the dashboard more quickly. Review collected by and hosted on G2.com.

Recommendations to others considering DOPE:

If your D2C brand is struggling with low repeat purchase rates and you don’t have a dedicated data analyst, DOPE does a solid job of filling that gap. Give it about 60 days, and the customer intelligence you get can genuinely change how you make day-to-day operational decisions. Review collected by and hosted on G2.com.

What problems is DOPE solving and how is that benefiting you?

We were struggling to collect meaningful post-purchase feedback from our D2C customers. Our email surveys were getting less than a 5 percent response rate, and we had no real visibility into why customers weren’t returning after their first order. DOPE addressed this by managing the entire feedback collection process automatically across calls, WhatsApp, and email. Now we receive weekly reports on customer sentiment, churn-risk signals, and recurring themes, without any manual effort from our team. Review collected by and hosted on G2.com.