G2

Tanishka R.

Founder

Mid-Market (51-1000 emp.)

4/23/2026

"Finally a unified view on churn, retention, LTV and brand reputation."

5/5

What do you like best about DOPE?

The Call and WhatsApp feedback collection is the standout feature. Indian customers actually respond on calla and WhatsApp unlike email where response rates were always low. Getting real feedback from a much larger percentage of our customers has completely changed how we make product and operations decisions. Review collected by and hosted on G2.com.

What do you dislike about DOPE?

The dashboard has a learning curve initially. It takes a few days to understand all the metrics and what to prioritize. A short onboarding session would help new users get up to speed faster. Review collected by and hosted on G2.com.

Recommendations to others considering DOPE:

If you are running a D2C brand in India and your repeat purchase rate is not where you want it to be, start with DOPE. The churn prediction signals alone are worth it. Give it 60 days and you will have more customer insight than you have ever had. Review collected by and hosted on G2.com.

What problems is DOPE solving and how is that benefiting you?

We were struggling to understand why customers were not coming back after their first order. There was no structured system to collect post-purchase feedback and the data we had was scattered across emails and spreadsheets. DOPE solved this by managing the entire feedback collection process for us via calls, WhatsApp, and email. We now have clear visibility into customer sentiment and churn risk every week without any manual effort from our side. Review collected by and hosted on G2.com.