G2

UI

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

10/21/2025

"A great way to manage and engage with customers, keeping a single source of truth across the team."

5/5

What do you like best about Dokky?

Really intuitive, with a growing number of integrations.

Centralises key information and communications with customers, making sure nothing slips through the cracks - continuity of communication and action tracking really helps with customers feeling valued and supported, reducing churn risk.

Lots of well placed AI assistance to help productivity, such as ability for your customer to ask questions based on the information stored in their "space" that really reduced the amount of answering the same questions again and again.

The team at Dokky are really helpful and responsive. Review collected by and hosted on G2.com.

What do you dislike about Dokky?

Although number of integrations growing, still relatively limited support for different video conferencing apps (just Zoom at the moment). Review collected by and hosted on G2.com.