# DocuWare Reviews **Vendor:** DocuWare **Category:** [Document Management Software](https://www.g2.com/categories/document-management) **Average Rating:** 4.4/5.0 **Total Reviews:** 244 ## About DocuWare DocuWare is a type of digital document management and automated workflow solution designed to help organizations streamline their document processes and enhance operational efficiency. This versatile platform caters to businesses of all sizes and spans various industries, including but not limited to manufacturing, finance, education, and government. By offering a comprehensive suite of tools for managing documents and automating workflows, DocuWare enables users to reduce manual tasks, improve collaboration, and ensure compliance with regulatory requirements. The target audience for DocuWare includes organizations seeking to optimize their document management practices and automate repetitive processes. This solution is particularly beneficial for businesses that handle large volumes of paperwork or require secure access to sensitive information. With its capabilities, DocuWare serves a diverse clientele, from small businesses to large enterprises, making it a flexible choice for any organization looking to enhance its document handling capabilities. DocuWare's key features include robust document storage, intelligent document processing, advanced search functionalities, and customizable workflow automation. Users can easily store and retrieve documents in a secure digital environment, ensuring that critical information is always accessible. The platform's advanced search capabilities allow users to locate documents quickly, saving time and improving productivity. Additionally, the customizable workflow automation tools enable organizations to design processes tailored to their specific needs, facilitating smoother operations and reducing the likelihood of errors. One of the standout aspects of DocuWare is its adaptability to various deployment options. Organizations can choose between cloud-based or on-premises solutions, allowing them to select the deployment method that best fits their infrastructure and security requirements. With support for 24 languages, DocuWare is accessible to a global audience, making it a suitable choice for multinational organizations. The platform currently serves over 20,000 customers and 930,000 users across more than 100 countries, backed by a network of over 800 partners, which highlights its widespread acceptance and reliability in the market. Overall, DocuWare provides a comprehensive solution for organizations looking to modernize their document management and workflow processes. By leveraging its advanced features and flexible deployment options, businesses can enhance efficiency, improve collaboration, and ensure that they remain compliant with industry regulations. ## DocuWare Pros & Cons **What users like:** - Users appreciate the **ease of use** of DocuWare, enabling quick data entry and streamlined document management. (16 reviews) - Users value the **seamless integrations** of DocuWare, enhancing workflow automation and document management efficiency. (13 reviews) - Users value the **seamless automation** features of DocuWare, enhancing efficiency and simplifying document management processes. (12 reviews) - Users enjoy the **efficient document management** of DocuWare, easily accessing and organizing information with smart features. (12 reviews) - Users appreciate the **easy integrations** of DocuWare, enhancing their workflow and simplifying document management across various platforms. (12 reviews) - Users appreciate the **efficient data management** of DocuWare, enabling easy indexing and streamlined workflows for various business needs. (11 reviews) - Seamless Integration (11 reviews) - Users appreciate the **easy access** to documents and workflows in DocuWare, enhancing efficiency and collaboration. (10 reviews) - Features (10 reviews) - Users value the **workflow automation** in DocuWare, streamlining complex processes and enhancing overall operational efficiency. (10 reviews) **What users dislike:** - Users find the **learning curve steep** for DocuWare's customization, making initial setup challenging but improving over time. (7 reviews) - Users find the **complexity of customization** challenging, requiring extensive scripting and making workflows cumbersome. (5 reviews) - Users note the **lack of customizable features** in DocuWare, particularly in offline access and reporting capabilities. (5 reviews) - Users face **limited customization options** with DocuWare, making it challenging to tailor the solution effectively. (4 reviews) - Users face a **challenging learning curve** with DocuWare, making initial setup and understanding complex components difficult. (4 reviews) - Workflow Issues (4 reviews) - Complex Workflows (3 reviews) - Limited Features (3 reviews) - Slow Loading (3 reviews) - Workflow Complexity (3 reviews) ## DocuWare Reviews ### 1. DocuWare Review **Rating:** 5.0/5.0 stars **Reviewed by:** Harsh C. | Founders Office, Small-Business (50 or fewer emp.) **Reviewed Date:** October 10, 2025 **What do you like best about DocuWare?** This a super easy to use application where you sign up, add companies and start managing documents in a safe and organised manner. Found this and Integrated with my everyday work and communications with customer and streamlining document centric workflows became simpler due to its right implementation. **What do you dislike about DocuWare?** Daily managing paperwork is a tedious task and we are moving towards reducing manual paper based process to increase speed and reduce errors. Nice app. **What problems is DocuWare solving and how is that benefiting you?** It has helped in improving automated workflows and reducing manual paperwork with advanced features like indexing and OCR. ### 2. Filing without the faff **Rating:** 4.5/5.0 stars **Reviewed by:** sarah R. | Accounts Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** September 16, 2025 **What do you like best about DocuWare?** I have recently found that you can highlight all of the invoices you wish to fill in a certain location and they will load one after another without having to select the file destination for each one. As I use this on a daily basis to file and search I find that the system overall is very good. **What do you dislike about DocuWare?** prior to finding the hack mentioned it was the fact that you had to click into each one, but not it would be the fact that it doesn't always find the document you need in the search option if you are been vague **What problems is DocuWare solving and how is that benefiting you?** filing online allows people who are not at the office and connect remotely to be able to search for documents that would otherwise be filled in a specific location. ### 3. Oveall a good experience **Rating:** 4.5/5.0 stars **Reviewed by:** Byron C. | IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 11, 2025 **What do you like best about DocuWare?** it is fast, accurate, reliable and does what it does well **What do you dislike about DocuWare?** A bit complicated to get going. Sometimes the log files get pretty large and the maintenance jobs need to be tweaked **What problems is DocuWare solving and how is that benefiting you?** Helps a lot with going paperless. The indexing works pretty much flawlessly. to find one invoice in literally thousands takes a few seconds ### 4. First impressions on a approval workflow **Rating:** 4.5/5.0 stars **Reviewed by:** Aron S. | IT Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 07, 2024 **What do you like best about DocuWare?** IIf well configured in every aspect, Docuware can come in to help translate the paper-based stream into a fully digital (paperless) stream. There are no limits. After the first test flow, our company tried its hand at forms management, thus eliminating a whole series of internal documents and forms that had no digital trail. These forms can be correlated to external or internal Db for retrieval of one or more data. In our case, an integration between ERP and Docuware is a must. **What do you dislike about DocuWare?** In our case we made use of the Cloud license. The price is definitely a bit high, and the gb available is small compared to the growth of companies in the current period (50 GB). **What problems is DocuWare solving and how is that benefiting you?** Digital transformation, paper abandonment, less ecological footprint **Official Response from Sarah Rose:** > Hello Aron, Thank you for sharing your detailed experience with DocuWare! We are thrilled to hear that you have successfully utilized our software to transition into a fully digital workflow and eliminate paper-based forms in your organization. Regarding your concern about the storage and cost of our Cloud license— we appreciate your feedback. We understand that as businesses grow, their data storage needs increase. I’m happy to inform you that with all our Cloud packages, you can add as much Cloud storage as you need to accommodate your company's growth. You can also add additional user licenses or switch to a higher package to ensure that the software scales with your business. We're glad that DocuWare is helping you achieve digital transformation and reduce your ecological footprint by abandoning paper. If you need more information on adjusting your package or adding more storage, please feel free to reach out to our support team, and we'll be happy to assist you. Thank you once again for your review and for choosing DocuWare. Best regards, The DocuWare Team ### 5. The user experience is where it's at. **Rating:** 4.0/5.0 stars **Reviewed by:** jose m. | Graphic Designer/Sales, Design, Small-Business (50 or fewer emp.) **Reviewed Date:** November 27, 2024 **What do you like best about DocuWare?** I always felt safe and secure including a feeling of pride that I had access to all of my documents at any given time. **What do you dislike about DocuWare?** I felt like a little past the few times I used it it became sluggish but I was in a dead spot so it may have just been the reception. **What problems is DocuWare solving and how is that benefiting you?** I have not read as much about the software that I should so I cannot voice opinion on this topic. I am currently researching what potentials it has and how I can push the software. I may update my review at a later time. ### 6. Modern and Intuitive **Rating:** 4.0/5.0 stars **Reviewed by:** Vanshika J. | Lab Scientist I, Enterprise (> 1000 emp.) **Reviewed Date:** August 19, 2024 **What do you like best about DocuWare?** The features I liked about DocuWare were that the automation was very robust which will allow different kinds of businesses to automate repetitive tasts very easily. The customizations of workflows to fit specific business needs is also very valuable and it can enable businesses tailoring their complex processes with ease. With the seamless integration with other business application, DocuWare will also allow more connected and streamlined workflow across different departments and systems. **What do you dislike about DocuWare?** People unfamiliar with document management systems could have difficulties initially, and it could be a challenging learning curve. **What problems is DocuWare solving and how is that benefiting you?** The problems I run into the most is managing vast amounts of documents. With the centralized digital repository, DocuWare makes it easy to store and organize documents quickly. **Official Response from Sarah Rose:** > Hello Vanshika, Thank you for your thoughtful review and for highlighting the strengths of DocuWare in automation, customization, and integration. We are pleased to hear that our robust features are helping you streamline workflows and tailor processes to effectively manage tasks across various departments. It's our goal to support diverse businesses in enhancing productivity and connectivity, and we’re glad that DocuWare is meeting these needs for you. We understand and acknowledge your point about the initial learning curve that some users, especially those new to document management systems, might face. To assist with this, we offer comprehensive training resources, including tutorials, webinars, and documentation, to help users become comfortable with the platform. If you have any specific challenges you'd like to share, we'd greatly appreciate hearing them (customer.feedback@docuware.com). We are constantly stiving to improve our training resources and support efforts. Thank you once again for your feedback. Best regards, The DocuWare Team ### 7. A Perfect Tool **Rating:** 4.5/5.0 stars **Reviewed by:** Tolga K. | Technical Cost Control Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** August 20, 2024 **What do you like best about DocuWare?** I've been using DocuWare in our airline company for the past two years, and it has completely transformed our operational processes. I particularly appreciate the quick search function, and the ability to create custom workflows. Before using DocuWare, we relied on a generic document management system. DocuWare stood out because of its seamless integration with our operations and its scalable architecture. **What do you dislike about DocuWare?** I believe the mobile app could be improved for offline access, and the reporting capabilities could be more customizable. **What problems is DocuWare solving and how is that benefiting you?** DocuWare organizes and manages large volumes of documents digitally, eliminating the need for physical storage. This saves space and reduces the time spent searching for documents. Also, we can quickly locate specific documents or records. ### 8. adds efficiency, reduces search time **Rating:** 4.5/5.0 stars **Reviewed by:** Matias M. | Auxiliar administrativo jurídico, Small-Business (50 or fewer emp.) **Reviewed Date:** December 07, 2024 **What do you like best about DocuWare?** As mentioned in the description, what it has achieved is to reduce unnecessary time in pursuit of better results. **What do you dislike about DocuWare?** At the moment and strictly speaking of the results I have not found characteristics that I can consider negative. **What problems is DocuWare solving and how is that benefiting you?** It allows you to optimize searches since the necessary information is organized, which saves a lot of time and generates comfort. ### 9. Digitizing paperwork in a eash manner **Rating:** 4.5/5.0 stars **Reviewed by:** Aishwarya P. | Senior Application Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** November 26, 2024 **What do you like best about DocuWare?** No meed to save paperwork anyone can manage folders digitally without any long process. Very userfriendly. **What do you dislike about DocuWare?** Everything is good and i did not face any provlem but first time need to understand as it is new. **What problems is DocuWare solving and how is that benefiting you?** It is solving problem of paperwork. I can go anywhere without thinking of documents and I jusy scan it and save. ### 10. Honest Review on DocuWare **Rating:** 4.0/5.0 stars **Reviewed by:** Amit Kr. M. | Technical Recruiter, Small-Business (50 or fewer emp.) **Reviewed Date:** August 20, 2024 **What do you like best about DocuWare?** I very much like the products and services that are present in DocuWare. It's a very helpful and easily manageable tool. The security standards are they providing and the management services are too good. Frankly, I am not a regular user of DocuWare but overall using experience with DocuWare is very good. **What do you dislike about DocuWare?** I dislike the high fees and sometimes there is an issue with OCR services. **What problems is DocuWare solving and how is that benefiting you?** It's solved all management-related documents, like scanning, managing, and OCR problems. All doing this saved my time and that's how it's benefiting me. Time saver and easy process. ### 11. It's simple and easy without clutter **Rating:** 4.5/5.0 stars **Reviewed by:** Divya P. | Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** August 19, 2024 **What do you like best about DocuWare?** easy to use interface and managing documents is easy. **What do you dislike about DocuWare?** I think DocuWare a bit pricey and feel that customization options could be more flexible. **What problems is DocuWare solving and how is that benefiting you?** DocuWare is helping simplifing the document signing and scanning and by streamlining these processes, it is saving my time and it is reducing the hassle of manual handling. **Official Response from Sarah Rose:** > Hello Divya, Thank you for taking the time to leave us a review and for your positive comments about DocuWare's easy-to-use interface. We’re delighted to hear that our solution is simplifying document signing and scanning for you, saving you time. Regarding your concerns about pricing and customization flexibility, we greatly appreciate your feedback. We continuously strive to deliver great value through our comprehensive features and reliable performance, but we understand that every organization's needs and budgets are different. If you have specific feedback regarding how we can improve our customization options, please share them here: customer.feedback@docuware.com. Our support and professional services teams are also at your disposal to help customize your experience further and ensure you get the most out of your investment in DocuWare. Thank you once again for choosing DocuWare. We look forward to continuing to serve your document management needs. Best Wishes, The DocuWare Team ### 12. I am a Masters student at Clemson University and currently working at a Big Pharma company **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Enterprise (> 1000 emp.) **Reviewed Date:** December 02, 2024 **What do you like best about DocuWare?** 1) It seamless 2) It helps to have all documents in one place. 3) The workflow automation feature is really valuable. I can automate and integrates smoothly with other tools. **What do you dislike about DocuWare?** 1) Centralize training of the features. 2) Updates on the things that we can do better in our current workflow. 3) Sometimes, navigating through the features is overwhelming. **What problems is DocuWare solving and how is that benefiting you?** 1) It helped with inefficient paper-based processes and manual workflows, . 2) Helped improve accuracy. ### 13. Help us in processing documents **Rating:** 5.0/5.0 stars **Reviewed by:** Shahzaib N. | Payroll/ Account Assitant, Mid-Market (51-1000 emp.) **Reviewed Date:** November 25, 2024 **What do you like best about DocuWare?** Its very convenient and accurate processing is fast. **What do you dislike about DocuWare?** Supplier creation take time and it take 24 hours **What problems is DocuWare solving and how is that benefiting you?** Scanning documents ### 14. Definitely recommending **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 12, 2024 **What do you like best about DocuWare?** DocuWare has definitely been very helpful with completing tasks and time management. I am mostly pleased with the easy navigation and use, it also helps that it's not a headache to get any questions or concerns addressed. **What do you dislike about DocuWare?** I honestly don't have any complaints so far. **What problems is DocuWare solving and how is that benefiting you?** Productivity and time management ### 15. User friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Dayna P. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** August 05, 2024 **What do you like best about DocuWare?** A lot of software available now. It generate no real sense of satisfaction all AI generated, but with DocuWare it's authentic, very simple to use and provides excellent quality on a daily basis. It's apart of my business success. **What do you dislike about DocuWare?** Not applicable at this time, but will definitely voice my concerns in the future, if anything changes. **What problems is DocuWare solving and how is that benefiting you?** I love the efficiency it provides. **Official Response from Sarah Rose:** > Hello Dayna, Thank you for your fantastic review! We are so glad you are enjoying DocuWare. We hope to continue to provide you with the best service you deserve. Best Wishes, The DocuWare Team ### 16. A Game Changer for Document Management **Rating:** 5.0/5.0 stars **Reviewed by:** Tom B. | Solutions Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** December 15, 2023 **What do you like best about DocuWare?** I love how user-friendly the interface is. The capture and indexing with their intelligent indexing are very accurate. Once the workflow is built, it's a very easy process for users and approvers to complete tasks. Being able to integrate with current systems and customizing the platform to fit our needs is very important. The system is used daily to complete multiple tasks. It was very easy to implement into our organization. And if we have any issues we have a direct line to Support. **What do you dislike about DocuWare?** If I could think of one downside, it would be the limited offline functionality. Even though the platform has a mobile app, it is challenging sometimes to work with documents when off-line. This is a situation that rarely happens. **What problems is DocuWare solving and how is that benefiting you?** We use the platform for our accounts payable, forms, and submitting sales orders. ### 17. Lead Generation **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 04, 2024 **What do you like best about DocuWare?** user-friendly interface, seamless integration with other business applications, robust workflow automation capabilities, strong security features, and the ease of document retrieval and management **What do you dislike about DocuWare?** limited customization options, occasional indexing issues **What problems is DocuWare solving and how is that benefiting you?** managing paper-based documents and inefficient workflows ### 18. Great experience! **Rating:** 4.5/5.0 stars **Reviewed by:** Said M. | recruiter, Small-Business (50 or fewer emp.) **Reviewed Date:** August 12, 2024 **What do you like best about DocuWare?** It is very helpful and easy to use. I really liked it. It has a lot of features **What do you dislike about DocuWare?** May take a little time to load but overall a great service **What problems is DocuWare solving and how is that benefiting you?** The handle of too many papers and the easiness to scan docuemnts for quick use ### 19. A leading document management platform designed for business of all suze **Rating:** 4.5/5.0 stars **Reviewed by:** Kuntal B. | Information Technology Infrastructure Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** August 19, 2024 **What do you like best about DocuWare?** Workflow automation allows to create automated workflow that can handle complex business process **What do you dislike about DocuWare?** Complex customization process for users to understand **What problems is DocuWare solving and how is that benefiting you?** It's cloud and on premise availability is providing a flexibility based on our needs **Official Response from Sarah Rose:** > Hello Kuntal, Thank you very much for your review. We are glad to hear that our workflow automation features are helping you simplify complex business processes. We'd love to hear more about your experience with the customization process. We are always striving to improve our service and our support materials and would be very grateful for your candid feedback on how we can better serve our customers. Please contact customer.feedback@docuware.com with your insights. Thank you again, The DocuWare Team ### 20. Excellent platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in E-Learning | Small-Business (50 or fewer emp.) **Reviewed Date:** November 26, 2024 **What do you like best about DocuWare?** The easy of use and layout. Its designed to be user friendly. **What do you dislike about DocuWare?** Nothing yet. I'm still trying aspects if DocuWare. **What problems is DocuWare solving and how is that benefiting you?** Document Management ### 21. Keeps me well organized **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Enterprise (> 1000 emp.) **Reviewed Date:** August 12, 2024 **What do you like best about DocuWare?** I like how user friendly DocuWare is and that it can be used on a mobile device for on-the-go poeple like myself. The upsides of DocuWare is the flexibility and customization for me. **What do you dislike about DocuWare?** It takes a little bit to get used to, so may not be user friendly for not so tech savy individuals. **What problems is DocuWare solving and how is that benefiting you?** DocuWare helps me solve problems in the order of importance and keeps me well balanced and organized. ### 22. Docuware is an Amazing Product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 13, 2023 **What do you like best about DocuWare?** I think one of the best tools built in to Docuware is the forms. I have created many internal forms and some customer facing ones. This allows us to collect data from clients that we need to be at our Best. We are a mid sized Office Equipment dealer and we use these features for many facets of our business. We make network survey forms that allow us to get the info we need to configure the machines before delivery. It makes for a smooth transition when swapping out machines. We recently made Customer referral forms as well where customers we recently did business with us can refer someone they think might be interested in our products and services. The usefullness of this product is limitless! **What do you dislike about DocuWare?** There aren't many things I don't like about Docuware, but the learning curve can be a bit much for some people. Granted, they do offer their university to learn their products, but it may be challenging to some people as it is technology based skill building. I have a Bachelor's Degree in Networking and Telecommunications and I still find some of the subject matter challenging. The plus side to all of this is that their support is unwavering and very helpful. **What problems is DocuWare solving and how is that benefiting you?** Documents are going to the proper people in our organbization using workflows. Users are bing notified that new documents are there for processing. Information is being processed quicker than it ever has and we always know the right people have the documents they need. Delegation, excuses, and I forgot have been removed from equation and productivity is at an all time high. ### 23. Aasy to use full featured document management and workflow platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** December 12, 2023 **What do you like best about DocuWare?** DocuWare's layout is very simple which contributes to the platforms ease of use and fast adoption rate. It has the necessary integration with email, office etc as well as search capabilities to allow me to continue working in the application I am in (i.e. email, ERP, HR, Office) yet still store and go find documents in DocuWare quickly and easily. It does an excellent job indexing information from documents and then leveraging that information to kick off a workflow or simply making that information available to upload into other systems. DocuWare is a blank slate so while one could set it up on their own I would recommend having a professional Service engagement do the implementation. DocuWare can handle very complex workflows and so it is best left to experienced professionals. That being said it is quick to implement **What do you dislike about DocuWare?** It does take time to learn how to administer and build out new workflows. However, that is true for any application so I don't consider it a big deal. **What problems is DocuWare solving and how is that benefiting you?** Right now we are using it to store a variety of diffent document types in a central place so the entire team can find and reference them as needed. **Official Response from Sarah Rose:** > Hello, We appreciate you taking the time to share your experience with DocuWare on G2. Your feedback is valuable, and we're thrilled to hear that you find our platform easy to use and feature-rich! It's fantastic to know that our simple layout has contributed to an easier adoption of the platform. Our goal is to provide a user-friendly experience, and it’s wonderful to hear that we're meeting your expectations. We also appreciate that you find our integration with other platforms convenient for working in different applications. Delivering seamless integrations is essential for us to help our users work efficiently. While it might take some time to become proficient in administering and building out new workflows, we strive to make DocuWare as intuitive as possible and offer a wide range of user guides and helpful materials to help you learn more efficiently. Our dedicated support staff is also always available to assist you with any questions or difficulties you may experience. If you have any questions, suggestions, or need assistance, feel free to reach out to us at customer.feedback@docuware.com. Thank you once again for your review. Best Wishes, The DocuWare Team ### 24. Secure, organized and easy to use **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Enterprise (> 1000 emp.) **Reviewed Date:** August 06, 2024 **What do you like best about DocuWare?** DocuWare is very easy to use because of its user friendly UI. It makes accessing documents quicker. Also, the workflow feature is very helpful in easing out things. **What do you dislike about DocuWare?** It is difficult to setup for initial use. Also, it is very time consuming to learn all the complex components. **What problems is DocuWare solving and how is that benefiting you?** It is eliminating the need of paper based document management. It's reducing the time required to search and access documents. **Official Response from Sarah Rose:** > Hello! Thank you for your feedback and for sharing your positive experience with DocuWare's user-friendly interface and workflow features. We're delighted to hear that our solution is streamlining your document management processes and helping you move away from paper-based systems. Regarding the initial setup and learning curve you mentioned, we understand that getting started with a new software system can be challenging. DocuWare offers a variety of configuration options and application-specific templates to help simplify the setup process. These templates can be customized to meet your specific needs. For a more tailored setup, we recommend working with one of our 800 partners or DocuWare Professional Services. Our experts can assist in configuring the system to ensure it's easy to use and aligns perfectly with your business requirements. We're here to support you every step of the way and want to make sure you get the most out of your DocuWare investment. If you need further assistance or have any questions about customizing your system, please do not hesitate to reach out. Best regards, The DocuWare Team ### 25. Docuware review **Rating:** 3.5/5.0 stars **Reviewed by:** Mary R. | Benefits Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** August 05, 2024 **What do you like best about DocuWare?** Great for colleague sharing and ensuring accuracy **What do you dislike about DocuWare?** Nothing much maybe the pricing model could be changed **What problems is DocuWare solving and how is that benefiting you?** Helping my team ensure accuracy and confidentiality **Official Response from Sarah Rose:** > Hello Mary, Thank you so much for taking the time to provide us with your valuable feedback. We’re thrilled to hear that you are enjoying DocuWare. Regarding your comment on our pricing model, we greatly appreciate your input and we continuously strive to ensure our pricing reflects the value and benefits our solutions bring to our clients. Rest assured, your feedback will be taken into consideration as we evaluate ways to enhance our offerings. Thank you for choosing DocuWare to support your document management needs. Please do not hesitate to reach out if there's anything additional we can help you with. Warm regards, The DocuWare Team ### 26. Easy storage place for organization **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Wholesale | Small-Business (50 or fewer emp.) **Reviewed Date:** September 10, 2024 **What do you like best about DocuWare?** We use Docuware as a virtual storage shelf for organization. Its easy to use coast to coast. **What do you dislike about DocuWare?** Wish it integrated with more software. We will outgrow it. **What problems is DocuWare solving and how is that benefiting you?** Doesn't integrated well with othersoftwares. ### 27. DocuWare Ever the Same and Ever Evolving **Rating:** 5.0/5.0 stars **Reviewed by:** Craig W. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 10, 2023 **What do you like best about DocuWare?** DocuWare has always been the most outanding system to store and manage files and information. I call it, 'The Perfect Library" where nothing is lost, everything is secure and those needing access are granted access using connections to existing security. For the last 25 years it has kept a solid grasp of their Document Management foundation and expanded the DocuWare world without comprimise. DocuWare is simple to begin and offers a highly advanced capability which improves how information is captured, used, integrated and delivered. DocuWare's ability is not limited to a single set of connections but an open design allowing the design of highly advanced multiple connections which are then used by the average user on a day to day basis. DocuWare begins with capture and ends with a well organized system that can be used to move images, data, messages and information in a ballet of workflows all designed to connect and integrate easily into existing systems and ready to connect to future systems. **What do you dislike about DocuWare?** Innovation comes as such a rapid pace that it is difficult to absorbe all of the additions and capabilites as they are developed. There are news letters, blogs, videos etc but I had a magic wand I would create a common entrace way that summarizes all of this information and links to the complexities in commonly defined groups. **What problems is DocuWare solving and how is that benefiting you?** The main issue I see in our industry today revolves around delivering the right information to the right people and securing ALL of the information from everyone else. The primary DocuWare system is focused in the center of a large enterprize with nearly 12,000 named users and just short of 1 billion images. This information must remain secure, not only as common groups such as office workers but the information but also be internallly filtered so that certain types of documents are highly secured to only a select few. DocuWare, working with Active Dicrectory and other security connections allows the IT team to simply add the users to their network in the propler places as they always do with a new employee. DocuWare talks to these user directories to find their connections to DocuWare and the things they are allowed access to. Keeping all information secure is number one. Secondly DocuWare allows for linking and buidling upon already existing data so that users are not limited to the data captured at time of document storage. The abiliity of DocuWare to improve the index information and provide a 2 way connection to outside data has allowed for the simple development of a connection between 2 unrealated processes. For example. Users looking at a GIS map representation of sites the organization manages is linked to DocuWare and users can automatically be taken to the documents and information in DocuWare that is realated to the site. This ability has been simple and is a feature that is built into DocuWare and available to every user. ### 28. I Can Find Anything **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 25, 2023 **What do you like best about DocuWare?** The best thing about DocuWare is when things are labeled correctly, I can find any document with the metadata and/or full-text search across 25 locations, 5 business units, and 900 employees. It is the ultimate self-service for pulling employee records, sales contracts, maintenance agreements, statements of work, or anything, for me, going back 18 years. For the folks importing and labeling documents, there are integrations and on-ramps making import simple and between intelligent indexing, click, indexing, OCR, AutoIndex, and workflow capturing your metadata is quite simple and easy. I use DocuWare quite literally every day. **What do you dislike about DocuWare?** In 15 years I haven't identified a downside that hasn't been addressed over time. **What problems is DocuWare solving and how is that benefiting you?** Initially, the problem we were solving was streamlining order processing. We were creating multiple copies of thick order packets in 2005-06 and at that time we were very regional, but as we opened offices that people weren't driving between everyday or even weekly, it became a major slowdown to process orders. By implementing DocuWare we are able to have control and transparency of the process from the time it is submitted, thru order processing, lease approval, purchasing, shop, logistics, and delivery to the customer. By having this kind of insight, collaboration, and parallel processes we were able to reduce our Order to Cash cycle by about 50%. In addition to Order Processing, other departments have adopted DocuWare over the years leading us to be 100% paperless. Anything that is a business record has a place to be archived in DocuWare ### 29. Easy to use, secure, and quick **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Enterprise (> 1000 emp.) **Reviewed Date:** August 05, 2024 **What do you like best about DocuWare?** Availability of alternative file types for documents upload. Documents preview and UI. Use of efficient database to store data. **What do you dislike about DocuWare?** Bad OCR. Less efficient integration with other systems. **What problems is DocuWare solving and how is that benefiting you?** It's making documents more organized reducing the risk of losing them. **Official Response from Sarah Rose:** > Hello, Thank you for taking the time to review DocuWare and for highlighting the features you appreciate, such as the versatility in file type handling, document preview, user interface, and our efficient database system. We're glad to hear that these functionalities are contributing positively to your document organization and reducing the risk of document loss. Regarding your concerns about OCR performance, the accuracy of OCR can greatly depend on the quality of the scans and the specific settings used during the OCR process. DocuWare’s OCR is designed to deliver good results in over 24 languages globally. If you are experiencing less-than-ideal OCR results, it may be helpful to review the scan quality or adjust the OCR settings to better suit your specific documents. Our support team (support.americas@docuware.com) would be happy to assist you with optimizing these settings for improved accuracy. As for the integration capabilities, we are sorry to hear that they have not met your expectations. DocuWare offers a variety of integration options including direct interfaces for major applications like Microsoft Outlook, Microsoft Teams, and SAP. We also provide configuration-based connections, connectors on a modern iPaaS platform for low-code integrations, and REST-based programming interfaces. If there are specific systems you're looking to integrate with, we recommend reaching out to our support team or one of our 800 partners who can provide guidance and help tailor the integrations to better fit your needs. We strive to support our customers in every aspect of their experience with DocuWare and are here to help you resolve any issues you encounter. Please don’t hesitate to get in touch if you need further assistance or have additional feedback. Thank you again for your feedback, and we look forward to assisting you in achieving an optimal setup with DocuWare. Best regards, The DocuWare Team ### 30. Extremely well **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 05, 2024 **What do you like best about DocuWare?** It was easy to use and made my life really simple. **What do you dislike about DocuWare?** The interface could be a bit cleaner form a UX perspective **What problems is DocuWare solving and how is that benefiting you?** The constant need to organize in folders as the workflows did that well **Official Response from Sarah Rose:** > Hello and thank you very much for taking the time to leave us a review. We are glad that DocuWare has helped make your life easier! We also appreciate your feedback regarding the user interface. We are always looking for ways to improve our product and UX is an especially high priority. Please be assured that your comments regarding the interface design will be passed on to our development team for consideration in future updates. Best wishes, The DocuWare Team ### 31. Automates any paper process! **Rating:** 5.0/5.0 stars **Reviewed by:** Kyle C. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 18, 2023 **What do you like best about DocuWare?** DocuWare allows me to keep track of orders without having to track down POs, Invoices, etc. The status of every order is right at my fingertips! If there is a billing question, I can find the order information in seconds, rather than having to search through a physical file cabinet and hope that the documents are correctly organized. **What do you dislike about DocuWare?** The web forms do not give us a lot of options for customization. The appearance is clunky at best, especially for a web form in 2023. I would lofe to see the ability to customize the fonts for fields, as well as a better way to structure the form than snap to place. **What problems is DocuWare solving and how is that benefiting you?** DocuWare has completely automated order processing, from the creation of the purchase requisiton through invoice approval, and even showing when an invoice is paid as soon as a check/ACH is printed! **Official Response from Joan Honig:** > Thank you for your review of DocuWare. We're delighted to hear the our solution has reduced the time it takes to respond to billing questions and simplified invoice processing at your company. We appreciate hearing from our customers because their input is always considered as we plan which new features will be available in the next DocuWare version. We will be passing your suggestions on to our product team. If we can ever be of assistance, please reach out to us at customer.feedback@docuware.com. ### 32. DocuWare for president of the world! **Rating:** 5.0/5.0 stars **Reviewed by:** Edward S. | Solutions Architect, Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** August 09, 2023 **What do you like best about DocuWare?** If you can logically explain an idea there is a way to make it happen with DocuWare. With the addition of Make as a connected integration platform, the possibilities are literally endless. **What do you dislike about DocuWare?** The lack of features and functionality on the mobile app. I think there is a ton of room for improvement in this area and the demand for improvement will be increasing over time. **What problems is DocuWare solving and how is that benefiting you?** It is automating all of the previous manual data entry steps in our order processing workflow and ensures every step in our process is completed making for a smoother customer onboarding experience. **Official Response from Joan Honig:** > Thank you so much for taking the time to review DocuWare. We're happy our solution has improved order processing at your company and contributed to a better experience for your customers. We appreciate your feedback on the functionality of the mobile app and will pass your comments along to our product team. If we can ever be of assistance please reach out to us at customer.feedback@docuware.com. ### 33. Innovative and robust document management platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** August 17, 2023 **What do you like best about DocuWare?** We like DocuWare's ability to efficiently store (paper or electronic) documents, streamline processes and reduce paper. The intelligent search function makes it easy to quickly find any file, which saves valuable time. In addition, integration with other systems, such as ERP and CRM, improves interdepartmental communication and information management. Finally, remote access and real-time collaboration will improve efficiency, allowing you to work more agile and respond quickly to the company's needs. **What do you dislike about DocuWare?** Like any document management system, setting up the workflows can be difficult at first, but once you get used to the new vernacular it's great. **What problems is DocuWare solving and how is that benefiting you?** Being able to process line items on A/P invoices has been a big time and money saver when processing invoices. **Official Response from Sarah Rose:** > Hello! Thank you very much for your review. We're delighted to hear that you appreciate DocuWare's document management platform. We recognize that setting up workflows can initially be a challenge and we are continuing to work on improving this process and shortening the learning curve. It's fantastic to learn that DocuWare has been instrumental in saving time and money for your company, particularly when processing AP invoices. We remain committed to offering the best possible solutions, and your feedback is essential in ensuring that. Thank you once more for your kind words and support. If you have any additional suggestions or need assistance, please don't hesitate to contact us. Best Wishes, DocuWare ### 34. Excellent Document Management Platform **Rating:** 5.0/5.0 stars **Reviewed by:** James E. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 10, 2023 **What do you like best about DocuWare?** Document Management, workflows, and integrations. It does all of these things very well, and it has a completely open API **What do you dislike about DocuWare?** Some of the methods you need to use to transform the data in the workflows can be cumbersome, but they are constantly improving it and making it better. **What problems is DocuWare solving and how is that benefiting you?** I build them as a docuware partner, so I have seen them solve many problems in AP, HR, and just straight document management. ### 35. Software that is adaptive to the situation **Rating:** 4.5/5.0 stars **Reviewed by:** Laurie P. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 25, 2023 **What do you like best about DocuWare?** DocuWare Viewer & annotation tool- it is easy to see the document and write notes on it Workflow - keeps us so organized. We especially like the reminders emails. The search tool is such a time saver. Compare the last few invoices from specific vendor is so fast. **What do you dislike about DocuWare?** Setting up permissions got complicated.. **What problems is DocuWare solving and how is that benefiting you?** Moving to a digital environment instead of paper allows better organization and time management **Official Response from Sarah Rose:** > Hello Laurie, Thank you for taking the time to share your experience with DocuWare on G2. We appreciate your valuable input, and we're so glad to hear that our software has been helpful in your organization! It is great to see that the DocuWare Viewer & annotation tool, Workflow, and search tool are making your document management more effective and efficient. We understand that setting up permissions can sometimes be a bit complex. Your feedback is essential in helping us make improvements in our software. We truly appreciate your review and insights, Laurie. If you have any other questions, suggestions, or require any assistance, please don't hesitate to reach out to us at customer.feedback@docuware.com. Thank you, Sarah ### 36. I have used DocuWare for 27 years. **Rating:** 5.0/5.0 stars **Reviewed by:** Larry S. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** August 24, 2023 **What do you like best about DocuWare?** I can easily file and index my documents along with finding them when I need them. **What do you dislike about DocuWare?** I haven't found anything that I needed that hasn't worked for me. **What problems is DocuWare solving and how is that benefiting you?** DocuWare let's me provide DocuWare REQUEST scanning services for customers. DocuWare has provided this funtionality in their product since the beginning and i have been doing this for 27 years. **Official Response from Joan Honig:** > Thanks so much for taking the time to review DocuWare. We appreciate your support and positive feedback. It's great to hear the our solution is working so well for you and your customers. Thanks again for your input. ### 37. My Genuine Review of DocuWare **Rating:** 5.0/5.0 stars **Reviewed by:** Enrique O. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 17, 2023 **What do you like best about DocuWare?** DocuWare's Workflow Manager boosts efficiency through streamlined processes **What do you dislike about DocuWare?** One drawback is DocuWare's absence of dashboards and reporting tools, limiting real-time insights and analytics. **What problems is DocuWare solving and how is that benefiting you?** DocuWare effectively solves the challenges of manual document handling, disorganized workflows, and inefficient retrieval. By providing efficient document management, it enhances accessibility and security. This benefits me by saving time, reducing errors, and improving overall productivity. **Official Response from Joan Honig:** > Thank you so much for taking the time to review DocuWare. We're so happy to hear that our solution eliminated the obstacles and wasted time caused by manual processes. We love hearing from our customers and appreciate your feedback. Every DocuWare version contains new features that have been added because of technology advancements and customer requests. If you have suggestions for improvements, please reach out to us at customer.feedback@docuware.com. ### 38. DocuWare Review **Rating:** 5.0/5.0 stars **Reviewed by:** Nathan D. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 09, 2023 **What do you like best about DocuWare?** Digital storage and workflow integration with various applications. web and merge forms along with indexing **What do you dislike about DocuWare?** Some applications / functions need development and although it DocuWare takes that very seriously, it is still time restrictive until changes come and when they do they are not backwards compatable with previous verisons. **What problems is DocuWare solving and how is that benefiting you?** digital document storage and process automation. **Official Response from Joan Honig:** > Thank for your review. We're glad to hear that your company is benefiting from our solution's secure storage and easy retrieval, workflow integration and electronic forms capabilities. Each new DocuWare version features improvements based on technology advancements and input from our customers. Issues caused by a lack of compatibility with previous versions are not typical. Please reach out to us at customer.feedback@docuware.com to let us know more about your concerns. ### 39. I have more than 10 years working with docuware. **Rating:** 4.0/5.0 stars **Reviewed by:** César J. F. | Docuware Consultant (Cloud and On-Premises), Small-Business (50 or fewer emp.) **Reviewed Date:** August 24, 2023 **What do you like best about DocuWare?** Forms, Workflows is easy and fast to configurate. Is a tool very very stable. **What do you dislike about DocuWare?** Price is expensive comparative others tools. There are little focus on the South American market. the user interface with the user when there are a large number of tasks to process needs to be improved. The API documentation needs to be more complete.It could have a module with statistical graphs. **What problems is DocuWare solving and how is that benefiting you?** Approval of documentation, centralization of information. Forms facilitate the creation of portals for sending documents. ### 40. My opinion after months of use **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** March 27, 2023 **What do you like best about DocuWare?** What I like most about Docuware is the large number of utilities it has, such as integration with Office365, intelligent automation through trays, folders, scanner, Outlook, and more. Ease of creating trays according to the type of document. It is also possible to integrate with DocuSign to sign documents electronically. A tool with which several administrators can work in real time and is very functional. The document search is also very useful. **What do you dislike about DocuWare?** The price is not cheap, so it is recommended to implement it only in companies with a high volume of activity and that can afford it. The other part I don't like is: employees have to agree when writing the names of the companies, CIFs, and other fields. Because if you add documents from the same company but there is a difference in the CIF due to a space or a period, when searching and filtering those documents, you will have two different companies. The other disadvantage is that all documents are stored in the cloud and you have no control over them, other than trusting the servers used by Docuware. **What problems is DocuWare solving and how is that benefiting you?** The problem it solves is the archiving of paper documents. In this era of digitalization, it is a fantastic tool. When it comes to searching for a document, it will always be easier to use docuware than to search in the physical file cabinet or in emails. **Official Response from Joan Honig:** > Thank you very much for taking the time to analyze DocuWare. We are pleased to know that your company benefits from the integration of our solution with Office 365 and DocuSign. Also, that your administrative staff is benefiting from its capabilities. The standardization of index data, such as VAT numbers or company names, ensures that your documents are correctly filed in the electronic file cabinet so they are easy to find without performing multiple searches for the same document. Our customers consider that our product is fairly priced in relation to its extensive functionality, flexibility, and scalability. In most cases, they recoup the investment in a few months. In fact, your company has full control over its documents. Your clients' data is strictly separated from the DocuWare system and, of course, also from other clients. If at any time we can assist you, contact us at customer.feedback@DocuWare.com. ### 41. Although very powerful, it is easy to implement, use and maintain. **Rating:** 5.0/5.0 stars **Reviewed by:** Marcelo S. | Diretor, Small-Business (50 or fewer emp.) **Reviewed Date:** August 10, 2023 **What do you like best about DocuWare?** Easy of use, set and integrate. Is complete. You can handle documents, content and processes. **What do you dislike about DocuWare?** Restrictions with Oracle database and Dell Centera storage. **What problems is DocuWare solving and how is that benefiting you?** Helping customers find documents quickly, managing workflows and making daily activities fast and easy. **Official Response from Sarah Rose:** > Hello Marcelo! Thank you for sharing your positive experience with DocuWare. We're thrilled to hear that you appreciate the ease of implementation, use and maintenance of our platform. Regarding your concern about the restrictions with Oracle Database and Dell Centera storage, we want to clarify that we made the decision to discontinue support for those systems to optimize our overall product development. Rest assured, we are committed to supporting our existing customers during the transition to our recommended, supported systems. We believe this approach will enable us to deliver an even better product and user experience for all of our customers. We appreciate your honest feedback and are grateful for your understanding. If you have any questions, please don't hesitate to reach out to customer.feedback@docuware.com. Best Regards, The DocuWare Team ### 42. DW Review **Rating:** 4.5/5.0 stars **Reviewed by:** Layton H. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 25, 2023 **What do you like best about DocuWare?** AI and Intelligent Indexing. The Red, Green and Yellow bars. The Triggers-E-mails. **What do you dislike about DocuWare?** The Portal Ingterface Could be more clorful **What problems is DocuWare solving and how is that benefiting you?** Moving customers to a more digital and Automated work environment. ### 43. Simple and Powerful **Rating:** 5.0/5.0 stars **Reviewed by:** Jeff S. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 09, 2023 **What do you like best about DocuWare?** Simple user interface, most features do not require a client installation. **What do you dislike about DocuWare?** Some features are lacking, such as forms and some options in workflows. **What problems is DocuWare solving and how is that benefiting you?** Common storage to documents that are easy to access. Task management and assignement. **Official Response from Joan Honig:** > Thank you so much for taking the time to review DocuWare. We're glad that our solution fits the needs of your organization so well. It's great to hear that you're happy with DocuWare's intuitive user interface and its task management and secure storage capabilities. We love hearing from our customers. If you have suggestions for product enhancements, please reach out to us at customerfeedback.docuware.com. ### 44. Docuware **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** October 08, 2023 **What do you like best about DocuWare?** DocuWare is easy to use and is very secure. **What do you dislike about DocuWare?** Some of the more advance features should come standard. **What problems is DocuWare solving and how is that benefiting you?** DocuWare helps with storing large volumes of documentations in a secure way. It is easy to train new staff on how to use it correctly. ### 45. Docuware is extremely dynamic - Allowing business to pivot as needed! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Business Supplies and Equipment | Mid-Market (51-1000 emp.) **Reviewed Date:** August 25, 2023 **What do you like best about DocuWare?** The fact that Docuware is dynamic allowing for business to pivot on demand. **What do you dislike about DocuWare?** Easier way to to move table field columns around in workflows. **What problems is DocuWare solving and how is that benefiting you?** All Buisness processes. **Official Response from Sarah Rose:** > Thank you for review of DocuWare! We pride ourselves on our versatility and custom solutions, so we are thrilled to hear about your satisfaction here. We also appreciate your feedback regarding the workflows and have passed on this insight to our Product Development team. Thank you again for your support. - The DocuWare Team ### 46. Best all-inclusive document management and workflow software out there! **Rating:** 5.0/5.0 stars **Reviewed by:** Don R. | Automation and Solutions Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** August 25, 2023 **What do you like best about DocuWare?** It's integration capabilities with MS Office suite of products, DocuSign, and FTP sites **What do you dislike about DocuWare?** Would like it to integrate with Notion and/orHubSpot **What problems is DocuWare solving and how is that benefiting you?** standardizing processes is extremely beneficial ### 47. We are a Value Added Reseller **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** August 25, 2023 **What do you like best about DocuWare?** Ease of cloud deployments. Pricing model for clients in the cloud. The Intelligent Data Capture solutions. Ease of basic configuration. **What do you dislike about DocuWare?** Worklfow does not have enough built-in actions or rules. It requires too much scripting. Pre-configured cloud solutions are not transferrable to on-premise. **What problems is DocuWare solving and how is that benefiting you?** We are a reseller and leverage DocuWare to solve our clients business challenges using process automation and content services using DocuWare. ### 48. Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** August 17, 2023 **What do you like best about DocuWare?** System is accessible from anywhere an internet connection is available. **What do you dislike about DocuWare?** There were some issues with the notifications this past weeks, but it seems to be resolved. **What problems is DocuWare solving and how is that benefiting you?** We are able to process documents in many different departments within our company. We are currently using the product for HR document storage and retention policies, as well as AP Invoice processing and matching. **Official Response from Sarah Rose:** > Hello, and thank you for your 5-star review! We're thrilled to hear that you appreciate how accessible and easy to use DocuWare is, allowing you to conveniently access the system from anywhere with an internet connection. We apologize for the recent issues with notifications, and we are glad they have been resolved. We continuously strive to improve our platform and respond quickly to any concerns our users may have. It's great to know that DocuWare has been valuable in processing documents across various departments within your company. Our goal is to help organizations like yours improve efficiency, streamline processes, and enhance collaboration. Thank you for your support and valuable feedback. If you need any further assistance or have additional suggestions, please don't hesitate to reach out to us. Cheers, The DocuWare Team ### 49. No more old dusty file cabinet **Rating:** 4.0/5.0 stars **Reviewed by:** Blanca M. | Information Security Manager, Enterprise (> 1000 emp.) **Reviewed Date:** November 13, 2022 **What do you like best about DocuWare?** Docuware allows users to obtain and examine Document papers in a single, easy-to-use platform. The user interface is simple and easy to use. If there is a problem with file access, there is always another file online on the backup disk since Docuware rapidly synchronizes the two. **What do you dislike about DocuWare?** The program is somewhat costly. The technical support is ineffective. Because Docuware's capabilities do not allow complex logic, it is challenging to create a complex workflow. **What problems is DocuWare solving and how is that benefiting you?** Docuware Reduces time constraints, and the query while searching makes it easier to locate what you're looking for than an old dusty file cabinet full of old, unreadable, or even fading documents. **Official Response from Joan Honig:** > Thank you for taking the time to review DocuWare. We appreciate your input. We're glad to hear that your company is benefiting from our solution's ease of use, powerful search, and automated workflow. We're sorry that you've had issues with software support. This isn't typical, and we would love to find out more. Please reach out to us at customer.feedback@docuware.com. ### 50. I would recommend DocuWare to a friend or colleague for sure 100%. **Rating:** 4.5/5.0 stars **Reviewed by:** Brijesh V. | Technical Content Writer, Enterprise (> 1000 emp.) **Reviewed Date:** October 17, 2022 **What do you like best about DocuWare?** The ability to scan documents and have them automatically route to the appropriate individual or department is extremely helpful. The search feature is also very useful. **What do you dislike about DocuWare?** There are a few things that I dislike about DocuWare. First, the software can be a bit complex and difficult to learn. Second, customer support can be a bit spotty at times. Finally, the pricing can be a bit high for some users. **What problems is DocuWare solving and how is that benefiting you?** DocuWare is solving the problem of having to store and manage large amounts of documentation and files. This is beneficial because it allows for easier access to files and documents, as well as better organization and management of them. **Official Response from Joan Honig:** > Thank you so much for your review. We love to hear from happy customers. We're glad that DocuWare is enabling your company to store and manage documents more efficiently and that our powerful search and automated workflow are helpful too. We would be interested in learning more about your issues with our Software Support team so that we can resolve them. Please reach out to us at customer.feedback@docuware.com. ## DocuWare Discussions - [What are the primary business benefits of DocuWare?](https://www.g2.com/discussions/business-benefits-e4662c7c-e096-43a9-bf60-1885a5ab23b4) - 2 comments, 1 upvote - [What training and support resources are available?](https://www.g2.com/discussions/training-and-support-4afb9627-b776-4101-a4ad-dddbac842236) - 1 comment, 1 upvote - [Is DocuWare secure?](https://www.g2.com/discussions/security-9d7bf0c7-4155-4861-814c-5a6c2b9c3001) - 2 comments, 1 upvote - [Does DocuWare integrate with other applications and hardware?](https://www.g2.com/discussions/integrations-ec11360e-fe7c-4a8e-b7bc-41cceaafc838) - 2 comments, 1 upvote - [Are there any functional differences between the cloud and on-premises versions?](https://www.g2.com/discussions/cloud-vs-on-premises) - 1 comment, 1 upvote - [View DocuWare pricing details and edition comparison](https://www.g2.com/products/docuware/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-15+07%3A05%3A32+-0500&secure%5Bsession_id%5D=3c7ee3a9-5fc9-496e-821d-bfd0b909f7d3&secure%5Btoken%5D=1243610e1b4b663c445dfa4e39e0502206aadcaebaeeb1e3dbaa7fc62e691286&format=llm_user) ## DocuWare Integrations - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) ## DocuWare Features **File Management** - Device Syncing - Web Interface - File Type Support - Search - Mobile Apps **Edit** - File Type - Color - Crop - Size **Setup** - Activities - Flows - Dependencies - Notifications **Invoice Management** - Capture - Supplier Portal - Repository **Operating System** - PC Operating System - Mac Operating System - Linux Operating System **Document Processing** - File Type - Data Extraction - Mobile Capability - Intelligent Processing - Image Enhancement **Customization** - Custom Fields - Conditional Logic - Multi-page Forms - Design **Data Management** - Document Identification - Workflows - Version Control **Data Capture** - Multi-format Support - OCR Capabilities **Agentic AI - Enterprise Content Management (ECM)** - Autonomous Task Execution - Natural Language Interaction - Decision Making **Agentic AI - Cloud Content Collaboration** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction **Agentic AI - Accounting & Finance** - Autonomous Task Execution **Collaboration** - File following - File Sharing - Simultaneously Editing - Change Tracking / Audit Logs **Logistics** - Upload - Email Attachment - Direct Send - Document Management - Search **Management** - Updates - Audit Trail - Integration **Invoice Processing** - Matching - Payments - Workflows - Tax Compliance **Platform Additional Functionality** - Integration - File Conversion - Windows and Mac **Additional Functionality** - Embedded Forms - Offline Capability - Notifications - Payments - Mobile Forms **Dashboards** - Resource-based Reports - Data Visualization and Analysis - Quality-Based Reports - Automated Dashboards **Data Extraction** - Entity Recognition - Text Classification **Administration** - User and Role Management - Policies and Controls - Device Management - Storage Limits - Storage Zones - Security **Analytics** - Due Dates - KPIs **Collaboration** - Change Tracking - Simultaneous Access - File Sharing - Commenting on Documents **Generative AI** - AI Text Generation **Data Validation** - Accuracy Checking **Agentic AI - OCR** - Autonomous Task Execution **Platform** - Performance and Reliability - Reporting and Auditing - System of Record Integration - APIs **Integration** - Accounting - Payment Integration - ERP **Security** - Authorization - QR Code - Updates on Files **Workflow Automation** - Batch Processing - Process Integration **Agentic AI - Workflow Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Document Management** - Search Functionality - Version Control **Machine Learning** - Custom Model Training **Natural Language Processing** - Sentiment Analysis **Semantic Analysis** - Contextual Understanding **Data Integration** - API Support **File Management** - File Type Support - Metadata - OCR Scanning - Versioning - Collaboration - Document Assembly - Form Creation - Portals and Sites - Disposition - Search - Web Interface - Mobile Apps **Workflow** - Process Automation - Conditions - Activities - Records Management - Case Management **Platform** - Internationalization - Performance and Reliability - Reporting and Auditing - System of Record Integration - APIs **Security** - Compliance Standards - Data Encryption **Recovery** - Reporting **Audit** - Filters - Overpayments - Duplicates **Fraud** - Data Generation **Agentic AI - AP Automation** - Autonomous Task Execution - Proactive Assistance - Decision Making ## Top DocuWare Alternatives - [Laserfiche](https://www.g2.com/products/laserfiche/reviews) - 4.7/5.0 (1,204 reviews) - [Square 9 Softworks](https://www.g2.com/products/square-9-softworks/reviews) - 4.5/5.0 (171 reviews) - [M-Files](https://www.g2.com/products/m-files/reviews) - 4.4/5.0 (228 reviews)